Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Currency exchange
See all facilities

Review Highlights

Pros:
Good location
Comfortable amenities
Cons:
Inconsistent staff service
Issues with cleanliness

Categories

Cleanliness
7.66
Several mentions of cleanliness issues, including dirty items and bad odors.
Service
9.03
Generally friendly staff but some reviews note lack of attentiveness.
Location
9.17
Convenient proximity to Ueno station and shopping areas.
Room Quality
8.12
Rooms were described as comfortable, but some found them small.
Amenities
8.65
Onsen and bath facilities were highly praised.
Value for Money
8.41
Good value but some guests noted variable pricing.
Food and Beverage
7.66
Breakfast received negative feedback compared to other locations.
Overall Experience
8.53
Overall a positive stay with some areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:04

Property Description

Central Location
Located in the heart of Tokyo, APA Hotel Ueno Ekimae offers easy access to popular attractions such as The Shitaya Shrine and Shitamachi Museum, making it the perfect choice for travelers looking to explore the city.

Modern Amenities
Guest rooms at the hotel are thoughtfully equipped with air conditioning, flat-screen TVs, free WiFi, and comfortable bedding, ensuring a relaxing stay for all guests. The 24-hour front desk and on-site restaurant add convenience and comfort to the overall experience.

Nearby Attractions
Situated close to Saigo Takamori Statue, Marishiten Tokudaiji Temple, and Atre Ueno Shopping Mall, guests can immerse themselves in the vibrant culture and shopping scene of Tokyo without straying too far from the hotel.

Experience the best of Tokyo at APA Hotel Ueno Ekimae. Book your stay now for a memorable and convenient trip!

Important information:

Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.4
Based on 5726 reviews
Cleanliness: 7.66
Service: 9.03
Location: 9.17
Room Quality: 8.12
Amenities: 8.65
Value for Money: 8.41
Food and Beverage: 7.66
Overall Experience: 8.53
A
Alexandre couple fr
10
2026-05-23 via Nuitee
S
Sandra solo_traveller br
9
Ótima opção em Tokyo
Pros:

Excelente localização

Cons:

A vista do quarto era para uma parede

2026-05-23 via Nuitee
J
Jit Sheng couple sg
7
Clean and convenient location, but weird layout and bathroom
Pros:

Location: Reasonably near to both JR Ueno station and Keisei Ueno station. Requires all of 10 minutes walking, 15 minutes if you have lots of luggage. The path to Keisei Ueno is entirely flat, while the path from JR Ueno requires some overbridges but with elevators.
The location itself is almost right next to Ameyoko street market. Plenty of food and shopping available.
9/10

Cleanliness: No complaints. 10/10
Security: You need your room access card to access the lifts. 10/10
Service: The staff are friendly and professional. They can speak English and Mandarin. No complaints.
They also offer luggage storage, and can accept baggage deliveries and sending. 10/10

Amenities: The amenities provided are in your rooms. Quality of the amenities is reasonable. 8/10

Laundry: There are 4 self-service washing machines and 4 dryers, and there is a coin changing machine next to the machines. Enough for a property of this size.

Room facilities: The layout is otherwise highly optimised for a small room for 2. There are sufficient spaces to hang up clothes, both in the toilet and outside. There is also a universal power socket - not very common in Japan.

Wifi: this is one of the rarer hotels that has secured wifi for each room. This improves performance and security tremendously. 10/10

Cons:

Room layout: I understand that the room size was clearly communicated, but the layout still feels cramped. Depending on where you place your luggages, you cannot get off the bed or out of the room if they are all open. But at least you can stuff your luggages under the bed.

While there is a desk, once you sit at the desk you block off that part of the room.
5/10

Toilet: In order to fit a bathtub and shower in the small space available, the tap for the bathtub also serves the sink. Swivel the tap to one side to fill the bathtub, and to the other side to serve the sink. While it is a clever idea, there are compromises that make the tap very difficult to use for washing of hands.
The tap comes with an auto-off function for low flow rates - turn it below a certain flow rate, it automatically turns off within 1-2 seconds - but it makes it very hard to wash your hands after using the toilet. Alternatively, if you turn on the tap beyond the auto-off point, the flow rate is very large and makes it hard to wash your hands without flooding the sink or having water splash everywhere. Not ideal for washing hands after using the toilet. 0/10

Value for money: perhaps this is not within the hotel's control, but staying in Ueno is just expensive.

2026-05-22 via Nuitee
A
Anthony extended_group us
8
Hard to beat the price for the amount of comfort!
2026-05-22 via Nuitee
J
jindasom couple th
8
2026-05-22 via Nuitee
M
Margie extended_group au
9
Apa Ueno Hotel Ekimae is close to everything, train station, restaurants and shops!
Pros:

The location is perfect, close to ueno train station and to restaurants and shops.
Its great that they changed towels and refill toiletries everyday.

Cons:

The room was smaller that what it looked like in the photos. But did not matter, we had a great stay! Would come back again!

2026-05-21 via Nuitee
A
Andrea couple gt
7
Pros:

La confianza de un APA, posición, cercanía de los lugares y el personal siempre está preparado para recibir a mucha gente extranjera y hacer cómoda la estadía.

Cons:

Lastimosamente nos tocó en una esquina donde todo se oía de afuera de las habitaciones en especial la puerta de emergencia al parecer. Las cortinas de la habitación estaban sucias pero fue secundario.

2026-05-21 via Nuitee
K
Kazuhiro couple jp
9
2026-05-21 via Nuitee
W
Weena extended_group th
9
Pros:

Onsen

Cons:

Breakfast

2026-05-21 via Nuitee
E
Evelyn solo_traveller au
10
Pros:

The staff were very friendly and helpful. They kept on refilling the stuff in the room. Fresh towels every day even when we did not need them

2026-05-21 via Nuitee
W
Wallace couple br
9
2026-05-21 via Nuitee
H
Hsing Chih solo_traveller tw
8
2026-05-20 via Nuitee
W
Wen pei couple tw
8
2026-05-20 via Nuitee
N
Naphunnop couple sg
9
Ok
Pros:

Ok

Cons:

Ok

2026-05-20 via Nuitee
solo_traveller kr
8
2026-05-20 via Nuitee
S
SHU-CHING solo_traveller tw
9
Pros:

有大眾澡堂,位置還算方便

Cons:

電梯狹小、距離最近的地下鐵出口需要爬樓梯,建議可以直接從JR平面出來,繞到馬路口再過去

2026-05-19 via Nuitee
couple jp
9
清潔、安全、安心のホテルです。
Pros:

朝食は満足でした、ニ泊しましたので、内容に変化はないですが我々高齢者でも、充分すぎる内容で、満足しています。
受付、カウンターの、かたがたも、優しかったし、親切、思いやり有る対応を頂き感謝してます。また、東京に来る際は、当ホテルで宿泊いたします。ありがとうございました。

Cons:

大浴場で妻が、外人のかたから2日続けて、お風呂の入り方がわからない、浴衣の使用方がわからないと質問されたそうです。絵やテレビ画像で、入浴の説明を流されたらよいと思います。

2026-05-19 via Nuitee
M
miki solo_traveller jp
6
Pros:

スタッフが親切で感じがよかった
大浴場が清潔で気持ちよかった

Cons:

それは仕方ないと思うが、部屋が狭かった点かな?

2026-05-19 via Nuitee
R
Robo Kralik solo_traveller gb
10
Pros:

Nice rooftop hot baths, great location

2026-05-19 via Nuitee
T
Thakdanai extended_group th
10
ระวังหลง เพราะมี APA เยอะมากที่ ueno
2026-05-19 via Nuitee