Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Clean rooms
Delicious food
Cons:
Limited lounge food options
No complimentary room upgrade

Categories

Cleanliness
9.19
Rooms were clean and well-maintained as noted in multiple reviews.
Service
9.96
Service was consistently praised, especially by teams in the restaurant and breakfast service.
Location
9.7
The location is great, near key attractions and public transport.
Room Quality
9.15
Rooms are well appointed and comfortable as highlighted by guests.
Amenities
9.18
High-quality pool and spa available for relaxation.
Value for Money
9.04
Good value in relation to the provided amenities and service.
Food and Beverage
9.39
Exceptional breakfast service and positive dining experiences mentioned.
Overall Experience
9.56
Guests reported a very positive overall experience and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:55

Property Description

Luxurious Accommodations
Indulge in air-conditioned rooms with top-notch amenities like a coffee machine, flat-screen TV, and a private bathroom at The Westin London City.

Wellness and Leisure
Unwind at the indoor pool, hot tub, or fitness centre during your stay. Enjoy a relaxing time in the heart of London.

Convenience and Accessibility
Located near iconic landmarks and transportation hubs, The Westin London City offers easy access to must-see attractions and a 24-hour multilingual concierge service.

Experience the epitome of luxury and convenience at The Westin London City. Book your stay now for an unforgettable London getaway.

Important information:

The pool is open from 08:00 to 20:00. Children can only use the swimming pool from 08:00 to 10:30, and from 14:00 to 16:30.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Property Video

Guest Reviews

9.4
Based on 957 reviews
Cleanliness: 9.19
Service: 9.96
Location: 9.7
Room Quality: 9.15
Amenities: 9.18
Value for Money: 9.04
Food and Beverage: 9.39
Overall Experience: 9.56
A
Andrew Joseph • couple • au
10
Pros:

Location was fantastic, especially for walking to St Paul's and the Borough Market. Great breakfast. Very comfy beds. Nice and clean. Great hotel.

2026-09-17 • via Nuitee
S
Simone • couple • nl
7
2026-09-13 • via Nuitee
T
Tino • couple • gb
10
2026-09-10 • via Nuitee
H
Hildur • couple • is
10
Lovely stay.exeptional beds
Pros:

Exeptional comfortable beds

2026-09-09 • via Nuitee
B
Bailey • couple • nz
10
2026-09-08 • via Nuitee
Z
Zaid • couple • sa
7
2026-09-08 • via Nuitee
C
Chris • solo_traveller • gb
8
2026-09-06 • via Nuitee
J
juanca • solo_traveller • ar
9
2026-09-02 • via Nuitee
J
Jayesh • couple • gb
10
2026-09-01 • via Nuitee
L
Lioveri • couple • gb
7
2026-09-01 • via Nuitee
A
Anne-Marie • extended_group • gb
10
Exceeded expectations
Pros:

Staff were excellent. Incredibly personable and couldn’t do enough for us. Hotel was modern, clean and rooms very well equipped. Comfortable beds and quality bedding.

Cons:

Bath towels could be larger!

2026-08-31 • via Nuitee
E
Emmanuel • couple • gb
10
2026-08-27 • via Nuitee
J
Jan • family_with_children • cz
9
2026-08-25 • via Nuitee
D
denis • family_with_children • fr
7
Très bien pour du pro moins pour un séjour en famille
Pros:

Le confort , la propreté et le spa

Cons:

Trop de climatisation ( établissement gelé en pleine canicule…)
Personnel du spa pas très souriant et souple avec les enfants

2026-08-25 • via Nuitee
D
Daniteh • couple • gb
7
It was good but not excellent
Pros:

The location is great and the hotel staff were friendly and accommodating

Cons:

One thing that surprised us the most was when we asked to have twin beds instead of one double bed we were told it’s an extra £100 charge.

We also booked a message at the spa. A 60 massage for £150 which was as overpriced the massage wasn’t good.

2026-08-23 • via Nuitee
J
Jodd • couple • gb
10
2026-08-21 • via Nuitee
J
jennifer • couple • gb
10
2026-08-19 • via Nuitee
P
Priyanka • couple • gb
8
2026-08-17 • via Nuitee
O
Olja • family_with_children • ae
10
2026-08-16 • via Nuitee
A
Adam • couple • gb
10
Attentive, welcoming staff and high level cleanliness.
Pros:

The property was very modern, the spa had amazing facilities and was not so busy, the staff were super welcoming and we also got upgraded free of charge due to birthday. I booked the hotel parking but due to the size of my car, It wouldn’t fit in the lift- the staff were very helpful and allowed me to park in another secure location.

2026-08-15 • via Nuitee