Jaz in the City Vienna

Hotels
Jaz
9 (11518 reviews)
Windmühlgasse 28 , Vienna , at

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Unique amenities
Cons:
Cleanliness issues
Room size and maintenance concerns

Categories

Cleanliness
7.5
Several comments about the maintenance and cleanliness issues, including problems with the shower and towels.
Service
10
Consistent praise for the friendly and helpful staff across multiple reviews.
Location
10
Many reviews highlight the hotel's excellent location near public transport and tourist spots.
Room Quality
8.5
Mixed sentiments regarding room quality, with some comments praising the size while others mention issues.
Amenities
9
Emphasis on unique amenities such as the rooftop bar and in-room record players.
Value for Money
8.5
Comments indicate some concerns about costs relative to experiences, particularly with parking.
Food and Beverage
9
Breakfast received generally positive feedback but with minor complaints about availability.
Overall Experience
9.5
Overall positive experiences noted, with room for improvement in cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 03:27

Property Description

Modern Amenities
Step into luxury at Jaz in the City Vienna, where a fitness centre, sauna, and nightclub await to elevate your stay. The sleek design and contemporary features promise a comfortable and stylish experience for all guests.

Culinary Delights
Indulge in a gastronomic journey at our on-site restaurant and bar, offering a delectable array of dishes and drinks to satisfy your cravings. Start your day right with a buffet or American breakfast that will energize you for exploring the vibrant city of Vienna.

Convenient Location
Located within walking distance of iconic landmarks such as Vienna State Opera and Kunsthistorisches Museum, our 4-star hotel provides the perfect base for your Austrian adventure. With round-the-clock assistance and multilingual staff, we ensure a seamless and memorable stay for every guest.

Book your stay at Jaz in the City Vienna now to experience luxury and convenience in the heart of Vienna.

Important information:

-please note that when booking more than 5 rooms, different policies and additional supplements may apply.
- Please note the chairbed is only for children up to 12 years in Backbeat Suite Room and Off Beat Loft Room.
- For older children is a connecting room recommened.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VIE

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 42 per day.

Location

Guest Reviews

9
Based on 11518 reviews
Cleanliness: 7.5
Service: 10
Location: 10
Room Quality: 8.5
Amenities: 9
Value for Money: 8.5
Food and Beverage: 9
Overall Experience: 9.5
S
Samal extended_group il
10
Pros:

Отличное место. В номере есть кофе и небольшой холодильник. Также в номере проигрыватель винила, есть пластинки для прослушивания. Кондиционер, был во время жары, это было мне важно. Интересное решение с окном в душевой 🚿😈

Cons:

Да вроде как и не было того что мне не понравилось.

2026-07-04 via Nuitee
M
Matthias couple at
9
2026-07-04 via Nuitee
S
Samal extended_group il
10
2026-07-04 via Nuitee
D
Dario solo_traveller hr
10
Very cool hotel near city centre
Pros:

Location is amazing. 15mins walk to all the major city attractions and walking distance to Maria Hilfer Strasse. I liked the concept and design of the hotel. Very cool and urban.

Cons:

All good

2026-07-04 via Nuitee
S
Stella solo_traveller nl
9
2026-07-04 via Nuitee
A
Alex Giannousis solo_traveller cz
10
2026-07-04 via Nuitee
M
Maettel couple ch
9
Toller Aufenthalt in modernem Haus, an guter Lage zu einem guten Preis-/Leistungsverhältnis
Pros:

Sehr tolles Frühstücksbuffet, alles was man auch für einen guten Start in den Tag braucht (und mehr...), nettes Personal. Gewisse warme Speisen werden auf Bestellung bereit gemacht.
Zimmer sehr orgininell, der Industrie-Chique gefällt vielleicht nicht allen, uns hat es sehr gefallen. Zimmer auch sehr praktisch eingerichtet.

Cons:

Speisebereiche im hinteren Teil etwas schwach und gewöhnungsbedürftig beleuchtet. Besonders für Frühstück ungeeignet. Generell Beleuchtung in den dunklen Bereichen (Korridore/Liftbereich) manchmal verwirrend bis überfordernd.

2026-07-04 via Nuitee
L
Lyndon solo_traveller gb
9
Pros:

ONE OF my favourite hotels. A must if you spend any time in vienna. Loved the playful reception & dining areas. Great room with large comfortable bed and fantastic shower. Great view from the rooftop bar.

Cons:

Bar a bit pricey.

2026-07-04 via Nuitee
J
Johann extended_group de
8
sehr gut geeignet für jüngeres Publikum, aber auch wir (60+) fühlten uns hier gut augehoben
Pros:

das Frühstück war sehr gut

2026-07-03 via Nuitee
I
Ido Wolf solo_traveller il
10
Pros:

One night in the city with friends. Very nice hotel, located not far from a large shopping street, right in the center, not far from the market and the museum area. Nice and luxurious room, comfortable beds, air conditioning, good wifi throughout the hotel, very nice reception staff, very pleasant rooftop seating area, varied and good breakfast. Highly recommend to anyone visiting the city.

2026-07-03 via Nuitee
A
Anna family_with_children hu
2
It was very disapointing.
Pros:

Great location, nice breakfast variety.

Cons:

Upon check-in, I asked the receptionist to add breakfast for 3 people. I also requested to pay for both the rooms and the breakfasts at the same time. Next morning, when we went for breakfast, we were told that breakfast wasn't booked. I spoke to the receptionist, explained that the room rate was supposed to be approx. €400, but I had paid around €460 the previous day. I asked whether that total made sense if it included breakfast for three people. She confirmed that it did, explaining that breakfast costs €19 per person.
Upon check-out, the very same receptionist told me that I needed to pay an additional €200 because one of our 2ooms wasn't paid for. I showed her that I had already paid approximately €460 the day before, which covered both rooms and the 3 breakfasts. She was very rude and insisted that one of the rooms had not been paid for. She then claimed that I had not actually made a payment, but that Booking.com had only secured the amount as a pre-authorisation, which would later be refunded, and that I therefore needed to pay another €200.
I was 100% sure that I had already paid the correct amount. After checking again, she changed her explanation and said that she could now see the rooms had been paid for, but that the breakfasts wasn't, and that I therefore needed to pay an additional €60. I showed her that, according to my Booking.com reservation, the rooms alone cost around €400, and she herself had previously confirmed that breakfast was €19 per person.
She continued arguing with me and started talking about Booking.'s commission, which was completely irrelevant. Throughout the conversation, she remained rude and never apologized, even after it became clear that I had indeed paid for the rooms and that it was not a pre-authorisation, as she had claimed. Mistakes can happen, but what matters is how they are handled. There was no genuine apology and no attempt to make things right.

2026-07-02 via Nuitee
M
Michal couple cz
8
2026-07-02 via Nuitee
S
Stephany couple ch
10
2026-07-02 via Nuitee
N
Nicole family_with_children at
8
2026-07-02 via Nuitee
E
Enrica couple it
9
Sereno
Pros:

Avuto già altre esperienze con questo hotel. Ci ritorno volentieri per il confort e la posizione .

2026-07-01 via Nuitee
S
sagywaits solo_traveller il
9
מלון מקסים במיקום נהדר!
Pros:

עיצוב מיוחד בסגנון מוזיקלי. חדרים מרווחים. מיקום מעולה ליד רחוב הקניות. ארוחת בוקר מעולה!
שירות נהדר.

Cons:

הבקבוק של הג'ל רחצה במקלחת היה ריק והריצפה לא היתה כל כך נקייה.

2026-07-01 via Nuitee
O
Odegaard-Jung solo_traveller at
10
2026-07-01 via Nuitee
C
Claudia couple at
10
Wir kommen bestimmt wieder.
Pros:

Sehr freundliches Personal, sauber, gut klimatisiert, sehr gute Betten, wir haben uns sehr wohlgefühlt.

2026-07-01 via Nuitee
C
CaroM solo_traveller at
8
Pros:

Nice rooms, gym is well enough equipped

Cons:

It's quite dark

2026-07-01 via Nuitee
D
Damjan family_with_children si
10
2026-07-01 via Nuitee