WoodSpring Suites Jacksonville - South

Only gave us 2 towels for 4 people asked for more it was like 7 pm and the front desk person said they dont give more towels after 6. So we had to share a towel that night, but we got 4 the next night.

Room was humid. Not enough towels for 3 guests as was on reservation. No extra pillows. Blankets were very thin and there were no extras so room got cold but if we raised the thermostat it hen the room remained humid and hot. No water provided or stocked in vending machine.

the hall smelled, the room smelled, the bathroom and kitchen stove were infested with gnats. I checked in Sunday Nite and paid with my card, but my relative paid with his card Mon tues wed and Thursday Nite. Friday morning around 9am I told the front desk Jennifer and Tamara about the Gnats and that they owed me a credit and I needed the gnats cleaned from the room. At least I needed a disinfectant spray and a toilet bowl scrub brush. They provided nothing and so at 1030 I pack up my stuff and moved to the lobby and advised I was leaving. The staff Tamara stated the room was uninhabitable. the manager Jennifer stated she could not find a toilet scrub brush. I made arrangements to go else where and told the front desk staff Tamara not to charge my card or my relatives card especially since they owed me a credit for the gnats in the bathroom and kitchen area. But in stead after I left they changed my card for $71.00. I had to contract my bank and file a dispute and they had to cancel my card du to the fraudulent charges. You cannot trust people anymore with your card. they just helped themselves and charge me for a room I was not staying in plus was uninhabitable. the front desk staff is dishonest and the place is dirty. Stay elsewhere

Smelly pubic hairs on towels mold on couches and when we asked for a refund they didn’t do that only gave 11 in rewards to book some else

Not being able to get extra towels.

Front desk not manned at night and not until 9am Sunday, my teens locked themselves out of their room and we coulddn't get them back in until 9AM.

We were cold, Only very light bedding and AC unit kept blowing cold even when you changed the temperature or turned it off. Nickle and dime charges for everything. No hair dryer or coffee maker. Room had a kitchen but no utensils or pans unless you bought them. No one explained the room electric required your key card to turn on the lights so we were fumbling around in the dark until we used the light on our phone to notice a slot by the door to slide it into for power. Desk clerk was nice but said she had no more key cards so we couldn't each have one. Another way they are controlling you leaving the lights on in the room if you aren't there I guess. No one at desk to check out in the morning they had a roll down door covering the front desk. Lucky there was a maid standing around waiting to start who took our key card and folio. Wouldn't stay there again.

The rooms the desk clerk

N/a

Dirty sheets and pillows. Hole on the door.

Not very clean. Our sheets are dirty.

Staff was not knowledgeable about rooms we changed room a few times ask for double bed and every time we were put in rooms with king bed. Had two rooms and both kings this was not want we wanted was tried of changing rooms and tried so we settled for king room not conformable.