REF Matsuyama City Station by VESSEL HOTELS

Hotels
8.8 (1025 reviews)
5-2-2 Minatomachi, Matsuyama, Ehime , Matsuyama , JP
+81 89-915-8111

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Food Variety
Service Quality
Cons:
Elevator Wait Times
Bedding Quality Issues
Staff Demeanor

Categories

Cleanliness
8.09
Multiple reviews highlight cleanliness but mention some minor issues, suggesting room for improvement.
Service
9.06
While there were some concerns about staff demeanor, overall service is described positively in several reviews.
Location
9.6
Numerous reviews emphasized the prime location near the station, making it very convenient.
Room Quality
8.55
Rooms are generally described as nice, but there were some complaints regarding bedding.
Amenities
8.58
Amenities are highlighted as satisfactory, though some guests felt certain facilities could be improved.
Value for Money
8.54
Most guests expressed satisfaction with the price versus the offered services.
Food and Beverage
9.09
Breakfast was frequently praised for its variety and quality, contributing positively to the experience.
Overall Experience
8.86
Overall, guests reported a positive experience with room for minor improvements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:42

Property Description

Luxurious Accommodation
Experience the epitome of comfort and style at REF Matsuyama City Station by VESSEL HOTELS. Our 4-star hotel offers air-conditioned rooms with modern amenities, including free WiFi and flat-screen TVs.

Relaxation and Convenience
Unwind after a day of exploring Matsuyama in our sauna or seek assistance from our attentive 24-hour front desk staff. Whether you're here for leisure or business, we ensure a seamless stay for all our guests.

Prime Location
Located just a stone's throw away from Matsuyama Station and Yasaka Temple, our hotel provides easy access to must-visit attractions like Botchan Train Museum and Matsuyama Civic Center. Explore the city with ease from our convenient location.

Book your stay at REF Matsuyama City Station by VESSEL HOTELS for a memorable and hassle-free experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.8
Based on 1025 reviews
Cleanliness: 8.09
Service: 9.06
Location: 9.6
Room Quality: 8.55
Amenities: 8.58
Value for Money: 8.54
Food and Beverage: 9.09
Overall Experience: 8.86
ＡＫＩＨＩＲＯ • couple • jp
10
良い旅でした。
Pros:

朝食は最高。

Cons:

アイスクリームの時間をもう少し早く。
パジャマのサイズを選べるようにしてもらいたい。

2026-09-19 • via Nuitee
X
Xavier • solo_traveller • fr
8
2026-09-16 • via Nuitee
Y
Young Joon • solo_traveller • kr
9
2026-09-12 • via Nuitee
M
mami • solo_traveller • jp
10
Pros:

忘れ物をしたときの対応が素晴らしく丁寧でした。また接客の品質も高いと感じました。

2026-09-08 • via Nuitee
K
Kevin • solo_traveller • fr
8
Pros:

Convenient location, good laundry facilities, nice buffet breakfast.

Cons:

Lifts are slow, automatic check in kiosk is impersonal. Beds and pillows are hard.

2026-09-05 • via Nuitee
K
Khamis • solo_traveller • jp
8
Quit and clean
Pros:

Nice and clean

2026-09-02 • via Nuitee
山西 • couple • jp
10
最高
Pros:

清潔感　

Cons:

特にありません

2026-09-01 • via Nuitee
育翔 • solo_traveller • tw
10
2026-08-31 • via Nuitee
J
Junko • family_with_children • jp
3
2026-08-31 • via Nuitee
H
HsinYing • family_with_children • tw
10
Pros:

飯店內房內設施齊全，交通便利，四人房略擁擠但可接受

Cons:

希望能在房內知道洗衣房機器使用情況及浴場擁擠程度

2026-08-31 • via Nuitee
C
Chi Kong • solo_traveller • hk
7
2026-08-29 • via Nuitee
砂川 • extended_group • jp
8
2026-08-29 • via Nuitee
T
TOMOMI • family_with_children • jp
10
とてもよかったです！
Pros:

まず、フロントの方がみなさんとても親切な対応をして下さり、スムーズにチェックイン・チェックアウトできました。
駅特有の騒音もなく、とても清潔感があり、次回も近くに用事がある際には利用させていただきたいと感じました。
とても快適に家族で過ごすことが出来ました！

Cons:

一つだけ強いて言えば...エレベーターの待ち時間がかなり長く感じられました。。階段を使いたいくらいでしたが施錠させれていたので、非常時以外は使用しないようにされているのだと思いますが、エレベーターの待ち時間も考慮してホテルを出るタイミングに余裕を持つ必要がありました。

2026-08-29 • via Nuitee
R
RUEI CHENG • family_with_children • tw
10
飯店位置極度方便 房間設計也超級棒
Pros:

位置與房間

Cons:

無法提早入住（即使提出是否可付費）
櫃檯也沒有多做解釋

2026-08-26 • via Nuitee
K
Karolina • family_with_children • pl
10
Świetna sieć hoteli
Pros:

Zróżnicowane śniadania promujące produkty danej prefektury. Lody rano i wieczorem :)

Cons:

Brak

2026-08-26 • via Nuitee
K
Ka Wa • family_with_children • hk
9
2026-08-24 • via Nuitee
K
kazuko • solo_traveller • jp
6
2026-08-24 • via Nuitee
T
tory J • couple • kr
10
Pros:

전체적으로 서비스도 좋고 관리가 잘됨 ! 조식도 좋고 간식 서비스 좋아요 위치가 아주 편해요. 다른 곳 이동하기도 너무 편함. 역 바로앞 그리고 백화점 등 . 대용탕 관리도 아주 청결하게 잘 되어있음

2026-08-22 • via Nuitee
N
Naoko • extended_group • us
10
Spacious, big public bath, nice welcome services
Pros:

Very clean, spacious and good welcome services, especially big bath, soft serve ice cream, many laundry machines.

Cons:

Elevators were slow sonetimes

2026-08-21 • via Nuitee
H
Hiroyuki • extended_group • jp
10
2026-08-21 • via Nuitee