citizenM San Francisco Union Square

Hotels
•
CitizenM
9.2 (4803 reviews)
72 Ellis Street , San Francisco , us
+1 415-801-6650

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Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Lift / Elevator
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Review Highlights

Pros:
Clean and modern interior
Friendly and helpful staff
Great location
Cons:
Rooms can be small for multiple guests
Breakfast could be improved

Categories

Cleanliness
9.44
Reviews consistently mention cleanliness as a positive aspect.
Service
9.91
The staff has been described as exceptional and friendly in multiple reviews.
Location
9.95
Multiple reviews highlight the great location as a significant advantage.
Room Quality
8.4
Some reviews mention rooms are small and cramped, affecting the quality perception.
Amenities
8.93
Amenities are generally good, but some negative feedback was noted regarding breakfast.
Value for Money
9.39
Most reviews indicate that the hotel offers good value relative to its pricing.
Food and Beverage
7.94
Some dissatisfaction with breakfast options was expressed in a couple of reviews.
Overall Experience
9.61
Overall experiences were positive, with several reviewers mentioning they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:22

Property Description

Central Location in San Francisco
Located in the heart of San Francisco, citizenM San Francisco Union Square offers a convenient stay close to major attractions such as Moscone Center and Union Square.

Modern Amenities and Comfort
Experience comfort in every room with air-conditioning, flat-screen TV, and free toiletries. Relax in the shared lounge, stay connected with free WiFi, and enjoy a delicious meal at the on-site restaurant serving American cuisine.

Convenience at Your Fingertips
With a 24-hour front desk, business centre, and ironing service, your needs are always met promptly at citizenM San Francisco Union Square. Book now for a memorable stay in San Francisco!

Important information:

Please note that only service animals are allowed. Guests need to inform about the service animal before arrival.

When booking 10 rooms or more, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Location

Guest Reviews

9.2
Based on 4803 reviews
Cleanliness: 9.44
Service: 9.91
Location: 9.95
Room Quality: 8.4
Amenities: 8.93
Value for Money: 9.39
Food and Beverage: 7.94
Overall Experience: 9.61
M
Michael • couple • eg
7
2026-07-25 • via Nuitee
C
CuraGwido • solo_traveller • cw
8
2026-07-24 • via Nuitee
R
Ronaldo • solo_traveller • br
8
2026-07-24 • via Nuitee
M
Maria • solo_traveller • us
8
Pros:

The room was comfortable and the staff was nice

Cons:

Could be better for the value. No breakfast included

2026-07-24 • via Nuitee
E
Emin • solo_traveller • at
8
2026-07-23 • via Nuitee
K
KATY • couple • gb
8
Great!
Pros:

Great property, ideal for us as we got bike most mornings down to ferry building. Location v central!

Cons:

Only thing… bed is in at window - not ideal for inside person/elderly going to toilet in night!!

2026-07-22 • via Nuitee
S
Simms • solo_traveller • au
9
Great place to stay for a few nights.
Pros:

Great spot, great room and location

2026-07-22 • via Nuitee
P
Patricia • couple • at
10
super Stadthotel mit tollen Mitarbeitern
Pros:

Top Hotel mit gutem Frühstück. Es gab sogar Avocado und Gurke. Tolle Mitarbeiter, mein Mann hat seine Drohne vergessen. Diese wird uns jetzt nach Hause geschickt. Danke

Cons:

nichts

2026-07-22 • via Nuitee
Z
Zixuan • extended_group • us
10
2026-07-19 • via Nuitee
D
Dirk • couple • de
10
Schönes Hotel in guter Lage
Pros:

Gute Lage, nettes Personal und saubere Zimmer.

2026-07-19 • via Nuitee
P
Pieter • solo_traveller • be
10
2026-07-19 • via Nuitee
A
Anica • couple • hr
10
Pros:

Lokacija. Urednost. Fini doručak.

2026-07-15 • via Nuitee
P
Peter • solo_traveller • us
10
Perfect fro my needs
Pros:

breakfast was much better than most "hotel" breakfasts... A+

Cons:

technology took a bit of effort to figure out... but once accilmated, it worked well.

2026-07-12 • via Nuitee
A
Ana Beatriz • solo_traveller • br
8
2026-07-11 • via Nuitee
A
ALEXANDRA • solo_traveller • fr
10
✨
Pros:

Exceptionnel

Cons:

Tout

2026-07-11 • via Nuitee
R
Rania • couple • gb
9
2026-07-10 • via Nuitee
M
MIchael • couple • ch
4
Disappointed in inability to fix something so simple. Staff didn’t care
Pros:

Common areas

Cons:

Blinds didn’t work for 8 days. No sunlight. 3000usd

2026-07-10 • via Nuitee
R
Ron • couple • gb
9
Fabulous location, Great staff
Pros:

Location is absolutely perfect.
Beautifully designed hotel throughout
For us, it was the staff who really made it. Excellent and very natural.

The room is very techy which was a novelty but lights can also simply be turned on/off at a wall switch. Loved the colour options.

Cons:

Having to climb over someone to get in/out of bed as three sides of the bed are against walls. Could've turned it so you climb in from the base.

Bathroom door didn't close in Room1010

But it didn't detract from very enjoyable stay

2026-07-10 • via Nuitee
S
Sunny • couple • us
10
2026-07-07 • via Nuitee
I
Ivan • solo_traveller • it
9
Hotel consigliato per un soggiorno moderno e giovanile in un hotel di nuova concezione.
Pros:

Ottimo hotel moderno, giovanile, con Staff amichevole e cordiale e sempre disponibile H24. La colazione era molto buona, le camere non enormi ma confortevoli con tutte le comodità compresa domotica per Tende, luci, televisore, luci ambientali. Letto comodo e camera silenziosa. Hotel in posizione strategica in piena downtown a due passi da Union Square e dalla stazione della metropolitana.

Cons:

La colazione è ottima ma fornisce ben poche opzioni, magari andrebbe ampliata un minimo, ma è inclusa nel prezzo e di buona qualità.

2026-07-06 • via Nuitee