Clayton Hotel Manchester City Centre

Hotels
Clayton
9.2 (19569 reviews)
Portland Street , Manchester , gb

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Central location
Cons:
Poor cleanliness
Annoying noise from nightlife

Categories

Cleanliness
8.25
Cleanliness was poor based on observations of dust, receipts, and marks in the room.
Service
9.99
The staff were consistently described as friendly and helpful, especially Farah.
Location
9.76
Central location with easy access to tram and parking.
Room Quality
8.71
Rooms were generally comfortable but some guests noted dated aspects.
Amenities
8.74
Facilities such as the gym and breakfast received praise but some amenities like A/C were noted as lacking.
Value for Money
9.2
Guests felt they received good service and quality for the price they paid.
Food and Beverage
9.25
Breakfast options were generally well-received, though variety could be improved.
Overall Experience
9.72
Overall, guests enjoyed their time and expressed a strong desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-01 23:42

Property Description

Central Location in Manchester City Centre
Located in the heart of Manchester, Clayton Hotel offers air-conditioned rooms with modern amenities. Guests can enjoy a fitness centre, free WiFi, and a restaurant on-site.

Convenience and Comfort
The 4-star hotel provides room service, a 24-hour front desk, and a bar for guests to unwind. Rooms are equipped with a desk, flat-screen TV, and a private bathroom, ensuring a comfortable stay with all necessary essentials.

Nearby Attractions
Explore popular landmarks such as Manchester Art Gallery, Canal Street, and The Palace Theatre, all within reach from the hotel. With Manchester Airport just 14 km away, Clayton Hotel is the perfect choice for both leisure and business travelers.

Book your stay at Clayton Hotel Manchester City Centre for a memorable experience in Manchester.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.2
Based on 19569 reviews
Cleanliness: 8.25
Service: 9.99
Location: 9.76
Room Quality: 8.71
Amenities: 8.74
Value for Money: 9.2
Food and Beverage: 9.25
Overall Experience: 9.72
S
Stephen solo_traveller gb
7
Good location, comfortable hotel and friendly staff
Pros:

Good quality hotel, room was clean and comfortable, breakfast was good.

Cons:

In room safe didn’t work, I asked for it to be sorted out, was promised that it would be but nothing happened!!!

2026-07-25 via Nuitee
J
Jason couple gb
9
2026-07-25 via Nuitee
J
James solo_traveller gb
9
2026-07-25 via Nuitee
C
Carolyn Stuart solo_traveller gb
9
Pros:

I liked everything about the hotel. The location was perfect and close to the shops bars and restaurants. Easy check in. Very helpful staff at reception. Wonderful breakfast lots of choice and very tasty. The beds were so comfortable had the best night's sleep

Cons:

The only thing I didn't like was there was no fridge in the room which I found unused as it's a standard thing in most hotels these days. Even in a basic hotel room

2026-07-25 via Nuitee
M
Mark couple gb
10
Great hotel, will book again
Pros:

Great location, clean, well equipped room, high quality breakfast facilities, staff polite and helpful

2026-07-25 via Nuitee
H
Heather solo_traveller gb
10
2026-07-25 via Nuitee
J
Jamila solo_traveller ae
8
2026-07-25 via Nuitee
K
Khulud family_with_children sa
2
I do not recommend staying at this hotel
Pros:

N/A

Cons:

My experience at this hotel was extremely disappointing.

From the moment I arrived, I couldn’t find anyone to help with my luggage. Even worse, I was asked to take the luggage trolley by myself, both on my arrival and again when I checked out.

The cleanliness was also below standard. I returned to my room several times and found that it had not been vacuumed properly. In addition, the reception staff were not helpful at all—they often did not answer calls and repeatedly said they were busy and that there was no concierge service available.

To make matters worse, there was no refrigerator in the room. This was a serious inconvenience because my mother needs to keep her medication injections refrigerated.

The air conditioning was also poor. It kept shutting off by itself, making the room uncomfortable, and despite reporting the problem, nothing was done to fix it.

Finally, despite informing the hotel in advance about our stay, they did not prepare anything or make any arrangements before our arrival.

Overall, the service, cleanliness, and facilities were far below my expectations, and I would not recommend staying at this hotel.

2026-07-25 via Nuitee
M
Marsha family_with_children gb
8
2026-07-25 via Nuitee
D
Demi couple gb
10
2026-07-25 via Nuitee
M
Mairead family_with_children ie
9
2026-07-25 via Nuitee
J
Jaber family_with_children gb
4
Pros:

Location

Cons:

the did not have concierge

2026-07-25 via Nuitee
H
Hayley Hong solo_traveller gb
9
Pros:

Excellent location. Clean room. Comfortable bed. Staff is very helpful.

Cons:

Breakfast was too dry .

2026-07-25 via Nuitee
T
Trudie extended_group gb
8
Pros:

Location and cleanliness.

Cons:

The min temperature in the room was set at 19 degrees, which was way too hot for a very hot evening, with no available windows to open!

2026-07-25 via Nuitee
L
Leila solo_traveller be
7
2026-07-25 via Nuitee
D
David solo_traveller hk
6
Good location, details need refining
Pros:

Good location, comfy bed

Cons:

Marks on carpet, small windows, no signal reception, weak internet connection, lots of hot items were cold during breakfast

2026-07-24 via Nuitee
A
Abdulla couple qa
10
2026-07-24 via Nuitee
ناصر couple sa
9
2026-07-24 via Nuitee
A
Abdulla solo_traveller qa
10
2026-07-24 via Nuitee
J
joan family_with_children qa
8
2026-07-24 via Nuitee