AC Hotel By Marriott Raleigh Downtown

Hotels
•
AC Hotels by Marriott
9 (151 reviews)
9 Glenwood Avenue , Raleigh , us
+1 919-803-5100

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Terrace
Bar
Private parking

Review Highlights

Pros:
Helpful and friendly staff
Great food and beverage options
Cons:
Noise from the surrounding area
Parking difficulties

Categories

Cleanliness
8.46
Many reviews noted cleanliness, but issues with noise impacted overall experience.
Service
9.93
Staff were very helpful and friendly, exceeding guest expectations.
Location
8.47
Location is convenient but noisy at night, impacting guest satisfaction.
Room Quality
8.92
Rooms were described as nice but poorly soundproofed.
Amenities
8.45
Amenities were good, but parking was a noted issue.
Value for Money
9.41
Overall good value, especially considering the level of service.
Food and Beverage
9.46
Breakfast and bar options received high praise.
Overall Experience
8.93
Guests had mixed feelings due to noise issues, but positive service and food experiences led to an overall satisfactory stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:11

Property Description

City-Centric Luxury

Prime Location: Situated near key attractions like the North Carolina General Assembly and Marbles Kids Museum, our hotel offers convenience and entertainment at your doorstep.

Breathtaking Views: Some of our units boast balconies with stunning city views, providing a perfect spot to unwind and soak in the vibrant surroundings.

Explore with Ease: With popular landmarks such as the Museum of Natural Sciences and State Capitol just a stone's throw away, your stay with us promises to be both enriching and memorable.

Book now for an unforgettable experience at AC Hotel By Marriott Raleigh Downtown.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RDU

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 19 per day.

Location

Guest Reviews

9
Based on 151 reviews
Cleanliness: 8.46
Service: 9.93
Location: 8.47
Room Quality: 8.92
Amenities: 8.45
Value for Money: 9.41
Food and Beverage: 9.46
Overall Experience: 8.93
D
Dinko • solo_traveller • us
7
2026-07-23 • via Nuitee
T
Tangeda • extended_group • us
9
2026-07-20 • via Nuitee
A
Alicia • couple • us
10
2026-07-19 • via Nuitee
D
Deborah • couple • us
8
2026-06-25 • via Nuitee
9
953dalen • Friends getaway
10
Perfect
Pros:

Everything about this day for just one night was great. The location the cleanliness the service especially service from Angelo. Thank you for a great nights stay

2026-06-21 • via Tripadvisor
R
Rexel • solo_traveller • us
10
Pros:

Very friendly staff and clean facility

Cons:

The location

2026-06-07 • via Nuitee
N
Nathane Hooker • couple • us
8
2026-06-03 • via Nuitee
S
Sonya • couple • us
10
Pros:

Location, staff

Cons:

Price

2026-05-31 • via Nuitee
S
Samuel • extended_group • us
10
2026-05-15 • via Nuitee
G
Gargol • couple • pl
10
2026-05-14 • via Nuitee
4
472stephw • Family • Greensboro, North Carolina
6
Great Rooftop Lounge, Disappointing Hotel Experience
Pros:

The bad- I specifically called ahead of time to request adjoining rooms. We were in town for college graduation and was told it would not be a problem, and a note had been added to the reservation. Unfortunately, when we arrived, we were told there were no adjoining rooms available. They did place us in a side by side room, but that was not the same arrangement we had confirmed in advance, and it significantly impacted our plans for the evening. One of our family members was on the 5th floor and had an odd room number and heard the train several times during the early morning hours and said the road noise was bad. We had additional rooms on the 6th floor with even numbers and we did not hear the trains. The walls are not sound proof and you will hear your neighbor. There is a fee to park at this hotel of $21. For $500/night there is a higher expectation.

The good. Sen checked us in and she was very professional and kind. I did not blame her for the adjoining room situation. She did not make our reservations and tried her best by putting us in rooms side by side. The hotel is clean with comfortable bedding.

We had reserved the bar area at the Willard Rooftop Lounge. I worked with Leslie in Catering to reserve the space and accommodations. She was great to work with. Ian was our server and did a phenomenal job of herding the cats. The food and drinks were good and the views from the rooftop are also good. I give the Willard Lounge and their staff 5 stars.

2026-05-11 • via Tripadvisor
C
caedora • extended_group • us
10
2026-05-11 • via Nuitee
E
ebony • couple • us
10
I will be staying again for a staycation
Pros:

It was right under my birthday reservation

Cons:

Everything was great

2026-04-16 • via Nuitee
M
Maurice • solo_traveller • us
7
Pros:

Was by everything stores food place

2026-03-23 • via Nuitee
D
Dwight • couple • us
10
2026-03-01 • via Nuitee
P
Phillip • couple • us
7
2026-02-25 • via Nuitee
M
Marybell • couple • us
10
Will stay again
Pros:

Great experience and stay

Cons:

Nothing

2026-01-28 • via Nuitee
T
Ty • extended_group • us
10
2026-01-20 • via Nuitee
C
Crystal • family_with_children • us
6
I loved the room and the view, however the attitude of the certain staff members could improve.
Pros:

The breakfast was extra and I had no problem paying. However the seating options were very limited. Adding a few (3) 2 seaters would make it more reasonable, as sitting alone at a 4-top felt too much.

Cons:

The day and night staff couldn't be more different. The day receptionist made my family feel uncomfortable and looked down upon for even staying. The night receptionist was far more respectful and had no problems.

2026-01-18 • via Nuitee
A
Aimee • couple • us
5
Do not recommend.
Pros:

Location

Cons:

Very noisy, lack of any sound proofing- much noisier than the average hotel room (both street noise and hallway/ adjacent rooms
I paid in full on this site. I pointed this out at check in and it was acknowledged, however my held credit card was charged in full at the location at checkout. I called later that day of checkout to bring this to their attention and was told it would be credited back should show up on my card in 2-3 business days. It did not and I called again two more times - both times the desk staff acknowledged that there was a double payment and that their manager would fix it. After about 3 weeks of no communication or return of funds, I submitted a dispute through my credit card company. The funds were then promptly refunded. Bringing this up once, with correction of the error, would have been an accident and is understandable. Bringing it up four times with complete lack of follow through on the part of hotel management is disregard for guests at best , or possibly intentional fraud.

2026-01-03 • via Nuitee