Residence Inn by Marriott Jacksonville Downtown

Hotels
•
Residence Inn
9 (393 reviews)
357 Oak Street , Jacksonville , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean and well-maintained
Friendly and helpful staff
Spacious rooms
Cons:
Limited parking
Additional fees

Categories

Cleanliness
9.25
Multiple reviews mention the hotel being clean and well maintained.
Service
9.25
Consistently positive comments on the friendly and helpful staff.
Location
9.25
Close to event venues and restaurants, which was appreciated.
Room Quality
9.25
Spacious and comfortable suites were highlighted positively.
Amenities
8.75
Good amenities but some concerns regarding parking.
Value for Money
8.25
Guests noted added fees which impacted perceived value.
Food and Beverage
8.75
Breakfast praised, although one review mentioned it could be better.
Overall Experience
9.25
Overall, guests were very satisfied and mentioned they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:54

Property Description

Luxurious Accommodation in Jacksonville Downtown

Outdoor Pool and Fitness Centre: Enjoy a refreshing dip in our outdoor pool or keep up with your fitness routine in our well-equipped fitness centre.

Concierge Service and Sun Terrace: Let our concierge assist you in making the most of your stay, and unwind on our sun terrace while soaking up the Jacksonville sun.

Comfortable Rooms with Modern Amenities: Relax in our air-conditioned rooms featuring flat-screen TVs, kitchens, and private bathrooms with free toiletries. Wake up to a delicious buffet or American breakfast daily.

Experience the best of Jacksonville at Residence Inn by Marriott. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JAX

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

9
Based on 393 reviews
Cleanliness: 9.25
Service: 9.25
Location: 9.25
Room Quality: 9.25
Amenities: 8.75
Value for Money: 8.25
Food and Beverage: 8.75
Overall Experience: 9.25
D
Diego Martin • solo_traveller • ar
9
2026-04-02 • via Nuitee
M
michellemZ5204YV • Business
10
Employee Recginition
Pros:

I wantwd to share that upon checking in amd struggling with luggage and a dog. I came across an employee to come Dana who rwally sticks out. And I wantsd to reach out. Dana was a plesure and offered that extra hands that I didnt have. And help me all the way to the room. Later that evening the TV wouldn't work. Again to opening the door there was Dana to help out. She came in and gor the TV working. Once again while i was taken the dog out I bumped into Dana and she confirmed the about the TV and if I needed anything else. It ia such a pleasure to have ao.eone truly care and not just be a job to her. It seemed to come natural.

2026-03-15 • via Tripadvisor
E
Erica • family_with_children • us
10
2026-03-12 • via Nuitee
M
Massimiliano • extended_group • us
10
2026-02-12 • via Nuitee
M
Mary • family_with_children • us
10
Pros:

Very clean and friendly

Cons:

I booked a 2 bed room and when I got there I was told they were sold out

2026-02-08 • via Nuitee
A
Aisha • couple • us
10
Pros:

This will most definitely be our place to stay when coming to Jacksonville everything was perfect

2026-01-19 • via Nuitee
J
Jill • couple • us
10
The customer service from Marylan was great,and the room was beautiful and nice and clean.. I will return
Pros:

The property was nice and clean

Cons:

I enjoyed every minute of it

2026-01-04 • via Nuitee
C
Charlotte • extended_group • us
10
Fantastic
Pros:

Very clean and spacious rooms! Fro t staff very friendly!

Cons:

Nothing

2026-01-04 • via Nuitee
Y
YOUSSEL • couple • us
9
Pros:

El desayuno debería tener mas variedad

Cons:

La iluminación de las habitaciones y el desayuno poco variado

2026-01-04 • via Nuitee
R
Rodrigo • extended_group • br
10
Muito boa
Pros:

Quarto amplo, hospitalidade

2026-01-04 • via Nuitee
K
Kelly • extended_group • us
10
2026-01-02 • via Nuitee
S
Sheri • family_with_children • us
10
great stay
Pros:

Breakfast was great

Cons:

na

2025-12-30 • via Nuitee
T
Travis • couple • us
10
2025-12-17 • via Nuitee
T
Tonia • couple • us
9
RHOOTMAN
Pros:

That the hotel was close to the vicinity of my event.

2025-12-15 • via Nuitee
M
Marina • family_with_children • us
10
Wonderful family friendly stay!
Pros:

I loved the spacious Suite! The beds were so comfortable. We even used the sofa bed which was comfortable too. We didn’t get to use the kitchen area but it was complete with dish washer, detergent, sponge, coffee maker etc. The breakfast was delicious and the Cuban gal was so sweet and made us feel right at home!

Cons:

It seemed like there was limited parking.

2025-11-29 • via Nuitee
H
hoang nhut • family_with_children • vn
9
2025-11-27 • via Nuitee
D
Daryl • couple • us
10
2025-11-21 • via Nuitee
B
Becky • extended_group • au
9
2025-11-08 • via Nuitee
L
Latoya • family_with_children • us
1
2025-11-08 • via Nuitee
G
Genea • family_with_children • us
1
MY STAY WAS OK BUT THEY ADD MORE MONEY THEN EXPECTED PAY FOR THE ROOM AND PARKING WHICH IS RIDICULOUS ADD MORE FEES AND
Pros:

IT WAS CLEAN AND NEAT

Cons:

THE BREAKFAST WAS HORRIBLE AND BASIC

2025-11-04 • via Nuitee