Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent, helpful staff (including breakfast team)
Prime La Condesa location — walkable and safe
Strong breakfast offerings
Rooftop restaurant, pool and dog-friendly biergarten
Some rooms/suites have large showers and generous space
Prompt, attentive guest service (e.g., returned forgotten items)
Cons:
Noise/soundproofing issues (street noise, sirens, single-glazed windows)
Room layout problems (large pillars, small rooms, sinks in bedroom)
Occasional tired rooms and bathroom smells/fittings showing wear
Some on-site dining/drinks can be expensive
Isolated incidents of in-room equipment noise (record player)

Categories

Cleanliness
8
Mixed comments: some rooms described as 'impeccable' while others noted worn fittings, grubby areas and a bad bathroom smell on arrival.
Service
9.6
Very strong service overall: multiple mentions of friendly, helpful staff (including breakfast staff and front desk) and an instance where staff returned a forgotten expensive purse promptly.
Location
9.4
Excellent location on the perimeter of La Condesa — walkable, safe neighborhood with many restaurants, cafes and parks; repeatedly praised.
Room Quality
7.6
Mixed room experience: positives include large showers and some spacious suites, but frequent complaints about small rooms, large pillars reducing usable space, shallow sinks in bedrooms, noise/soundproofing issues and tired finishes in some rooms.
Amenities
9.2
Strong amenities: rooftop restaurant, pool and dog-friendly open-air biergarten (Wooftop) praised; minor issues such as a noisy record player reported once.
Value for Money
8.4
Generally perceived as fair for a stylish, well-located hotel; a few comments about expensive rooftop drinks and some inconveniences that slightly affect perceived value.
Food and Beverage
9.3
Breakfast consistently praised (excellent buffet and standout staff service); rooftop dining noted positively though some drinks described as pricey.
Overall Experience
8.1
Generally very positive stays reported (many guests would return), with standout service and location balancing room quality/noise and occasional cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:28

Property Description

Luxurious Stay in Mexico City
Experience the epitome of luxury at Andaz Mexico City Condesa - A Concept by Hyatt. Top-notch Amenities await you, from concierge services to allergy-free rooms and a stunning garden. Unwind and Relax by the outdoor swimming pool or keep up with your fitness routine at the well-equipped fitness centre. Indulge in a variety of cuisines at the on-site restaurant, catering to all dietary preferences. Exceptional Service is guaranteed with multilingual staff ready to assist you round the clock. Don't miss the chance to stay at this exquisite 5-star hotel in the heart of Mexico City. Book now for an unforgettable experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Property Video

Guest Reviews

8.7
Based on 235 reviews
Cleanliness: 8
Service: 9.6
Location: 9.4
Room Quality: 7.6
Amenities: 9.2
Value for Money: 8.4
Food and Beverage: 9.3
Overall Experience: 8.1
R
RAED • couple • sa
10
2026-11-06 • via Nuitee
A
Alejandro • couple • us
10
Pros:

Mexico never disappoints when it comes to the customer experience. My daughter forgot her very expensive purse and charger and the hotel folks returned it to our house within 5 days. I cannot recommend this hotel, their service and location more. I have been in over 80 countries and over 4 million miles and our neighbors to the south are the best. Gracias Mexico.

2026-10-17 • via Nuitee
Y
Yiting • couple • ca
4
The room is small. The record player has a serious noise issue. The sound quality is really poor.
Pros:

The staff helped with luggages are the most welcoming overall

Cons:

All of the staffs at check in desk are dreary. No special accommodation for Birthday or anything

2026-10-16 • via Nuitee
E
Ertugrul Erdem • couple • tr
8
Pros:

Decent breakfast buffet. Hotel is located in relatively low-profile neighbourhood. However nice design hotel with warm staff and decent service quality.

Cons:

Though Condesa is supposed to be one of the coolest neighbourhoods of the city, the immediate surrounding of the hotel is not attractive. Room size is average but the huge columns in the rooms make the space smaller than it is.

2026-10-09 • via Nuitee
D
Danielle • couple • gb
8
It was fine x
Pros:

Ideal location

Cons:

The rooms on a busy road so loud

2026-10-08 • via Nuitee
M
Matthew • couple • au
8
2026-09-16 • via Nuitee
A
Anisa • couple • gb
7
2026-09-09 • via Nuitee
D
Deja • family_with_children • us
10
2026-08-30 • via Nuitee
J
Jane • couple • us
10
Perfect stay in CDMX.
Pros:

We usually stay in BnBs but absolutely loved this hotel. It is very well located, our room was very quiet, the shower is huge—it even has a seat. Excellent breakfast, wonderful, helpful staff. Room is high tech, loads of outlets. There is a beautiful rooftop restaurant and a pool, and a “wooftop” biergarden that is open air and allows dogs.

2026-08-29 • via Nuitee
S
Silvana V • family_with_children • ar
10
Un hotel lindo y moderno, en una excelente ubicación para caminar por la zona y para ir a cualquier otro lado. Volvería
Pros:

El hotel es muy lindo y nuevo. Las habitaciones impecables, una ducha enorme, el personal súper amable. Todo muy bien!

Cons:

No hay algo que no me haya gustado

2026-08-24 • via Nuitee
G
Gary • couple • us
9
2026-08-17 • via Nuitee
U
Ugo • couple • it
9
2026-08-11 • via Nuitee
N
Nicole • extended_group • nl
9
2026-08-10 • via Nuitee
A
AMAIA • extended_group • es
10
2026-08-03 • via Nuitee
P
Pauline • solo_traveller • fr
10
2026-08-02 • via Nuitee
B
Betancourt • solo_traveller • us
7
2026-07-22 • via Nuitee
P
PIETER DANIEL • couple • za
10
Amazing stay!
Pros:

We loved our stay at Andaz! The location was great, on the perimeter of La Condesa which was a really fabulous neighbourhood, lovely restaurants, coffee shops and parks. Very safe area. We booked a suite at the hotel, it was spacious and had 2 bathrooms which was an absolute delight! The staff were all very friendly, especially at the Wooftop bar. Thank you for your wonderful service. A very special mention to the staff at Portico, the breakfast restaruant. They truly went above and beyond to make our experience fantastic! We thoroughly enjoyed our interactions with them, just an amazing group of people working there. The slightly older lady and gentleman set the standard in gold class service! We miss them already! Overall our experience was exceptional and I would stay here again.

Cons:

The rooms could have been a bit more soundproof. We were on the 15th floor, but could hear the sirens throughout the night and some of the noise from the street. The windows are not double glazed so this was the only down side as it woke us up during the night and interrupted our sleep.

2026-07-20 • via Nuitee
M
Muhammad • extended_group • us
6
ok
Pros:

Good location. Staff is very friendly and helpful.

Cons:

Rooms have a big pillar right in the middle reducing the space in room remarkably. Sinks are literally in bedroom and shallow. Water splashes back. Inconvenient.

2026-07-20 • via Nuitee
D
David • couple • gb
8
2026-07-09 • via Nuitee
R
Rainer • extended_group • de
9
2026-07-04 • via Nuitee