Hotel GrandBach Tokyo Ginza

Hotels
8.9 (4956 reviews)
Chuo-ku Ginza 5-13-12 , Tokyo , JP
+81 3-5550-2222

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious room
Good amenities
Cons:
Staff training needed
No coin laundry available
TV setup issues

Categories

Cleanliness
8.76
Rooms are cleaned daily, maintaining a good standard.
Service
9.03
Staff were friendly but had some areas for improvement in training.
Location
9.47
Outstanding location, close to major attractions and convenience stores.
Room Quality
8.72
Rooms are spacious and well-appointed.
Amenities
8.95
Good amenities including daily cleaning and available facilities.
Value for Money
8.51
Good quality hotel for the price, but minor issues with included services.
Food and Beverage
8.66
Food was of good quality, but room service hours could be improved.
Overall Experience
9.13
Overall a great stay with minor areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 12:28

Property Description

Luxurious Accommodation
Hotel GrandBach Tokyo Ginza offers air-conditioned rooms with modern amenities, ensuring a comfortable stay. Each room is equipped with a desk, kettle, fridge, safety deposit box, flat-screen TV, and a private bathroom with a bidet.

Convenient Services
Guests can enjoy concierge services, room service, and a 24-hour front desk for assistance. The hotel also provides luggage storage, currency exchange, and free WiFi throughout the property.

Delightful Dining Options
Start your day with a delicious continental or American breakfast at Hotel GrandBach Tokyo Ginza. Additionally, guests can unwind at the on-site restaurant and bar for a memorable dining experience.

Experience luxury and convenience at Hotel GrandBach Tokyo Ginza. Book your stay now for an unforgettable experience.

Important information:

An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.9
Based on 4956 reviews
Cleanliness: 8.76
Service: 9.03
Location: 9.47
Room Quality: 8.72
Amenities: 8.95
Value for Money: 8.51
Food and Beverage: 8.66
Overall Experience: 9.13
S
SIU KWONG • couple • ca
5
2026-09-12 • via Nuitee
M
Matteo • couple • it
8
Cons:

Aria condizionata troppo forte negli ambienti comuni

2026-09-11 • via Nuitee
T
thi xuan yen • extended_group • vn
9
Pros:

Location is great. Food is OK..

2026-09-11 • via Nuitee
H
HSIAOYUN • couple • tw
1
2026-09-11 • via Nuitee
C
Chunli • family_with_children • tw
9
2026-09-11 • via Nuitee
Y
Yukie • couple • jp
9
2026-09-10 • via Nuitee
H
Hannah • couple • gb
7
2026-09-10 • via Nuitee
さくら • extended_group • jp
8
歌舞伎座から近く便利
2026-09-10 • via Nuitee
V
Vlad Mihai • couple • ro
8
Pros:

The location is fine and they offer a wireless soundbar.

Cons:

I could hear the rain and the noise from the street every night. Some facilities are older (hair drier, for example).

2026-09-09 • via Nuitee
M
Michelle • family_with_children • au
6
Pros:

Location is great. the hotel is confortable

Cons:

Check-in is at exactly 3. When we arrived our bags were sent to the room but we werent allowed access 90 minutes early. On the day of checkout the hotel was having work done, everyone had to be out by 11 and no baggage storage service was available. We were not informed of this in advance, no alternative arrangements were offered.

2026-09-07 • via Nuitee
H
HUANG • solo_traveller • cn
10
2026-09-07 • via Nuitee
A
Alexander • family_with_children • de
10
Pros:

Hervorragendes Frühstück und aussergewöhnlich zuvorkommende Mitarbeiter

2026-09-06 • via Nuitee
S
Sam • solo_traveller • au
10
Pros:

Staff so friendly, room was beautiful, attention to detail. Stunning views

Cons:

Nothing to dislike!

2026-09-06 • via Nuitee
T
Thomas • solo_traveller • de
10
2026-09-06 • via Nuitee
N
Nick • solo_traveller • in
6
2026-09-06 • via Nuitee
M
Mohamed • solo_traveller • ae
9
2026-09-06 • via Nuitee
D
Daniela • couple • it
1
Da evitare assolutamente
Pros:

La colazione aveva un'offerta limitata ma di qualità media

Cons:

Tutte le stanze affacciano su una tangenziale a 6 corsie con un tunnel, sentirete tutta la notte moto e auto che sfrecciano e fanno tantissimo rumore, amplificato dal tunnel, non riuscendo a chiudere occhio (a prescindere dal piano, noi eravamo al 9 di 15, abbiamo visto anche una camera al 15 piano con lo stesso problema).
Il personale è sgradevolissimo, non è assolutamente interessato ai clienti, né ti aiuta in momenti di difficoltà. La seconda notte mi sono riempita di puntini rossi e abbiamo chiesto 1 medico e loro non ci hanno aiutato, con aria del tutto indifferente. Una cosa del genere non mi era mai successa e viaggiamo davvero tanto.
Il 22 agosto notte, a Tokyo, c'è stato il terremoto, eravamo tutti spaventati in reception e nessuno di loro è uscito dalla guardiola. Alle nostre domande rispondevano seccati. Se hai un problema lì, ti sentirai completamente abbandonato.
Anche al check out, quando siamo andati via, non ci hanno chiesto com'era andato il soggiorno e a malapena ci hanno salutato
Esperienza pessima.

2026-09-05 • via Nuitee
E
eleonora • extended_group • it
8
Perfect choice for a perfect vacation
Pros:

Grand Bach Tokyo Ginza was an excellent stay for me. The location is perfect, right in Ginza and only about a 5-minute walk from the Seiko store, which makes it incredibly convenient for exploring the area.

The hotel is spotless, the rooms are very comfortable, and one of the things I appreciated most was how quiet it was — I honestly didn’t hear a single noise during my stay. The room had a great shower, a lovely view, a small sofa, hot tea with a proper teapot, and an extremely comfortable bed.

Everything felt well thought out, calm and easy. For me, this hotel is always a yes, and I would happily stay here again.

2026-09-02 • via Nuitee
D
Daniel • couple • hu
9
2026-09-02 • via Nuitee
L
Lior • family_with_children • il
8
2026-09-02 • via Nuitee