Hotel GrandBach Tokyo Ginza

Hotels
8.9 (4896 reviews)
Chuo-ku Ginza 5-13-12 , Tokyo , JP
+81 3-5550-2222

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent central Ginza location
Very comfortable beds
Friendly and polite staff (generally)
Clean and well-maintained rooms
Good/excellent breakfast offering
Nice extras (free skincare, rain shower, executive perks)
Good value for money
Cons:
Serious luggage transfer mishandling and poor response
No spa, room service or concierge
Breakfast area crowded at peak times; limited breakfast hours
Some rooms small and furniture showing age
Occasional road noise; some rooms have no openable windows
Bar interior could be improved

Categories

Cleanliness
10
Multiple reviewers explicitly note the hotel is clean and tidy ('Alles sauber', 'Clean'); housekeeping praised and rooms described as well maintained.
Service
7.7
Staff are generally described as very polite and friendly, but a serious luggage-handling error and poor response from staff lowered the score (negligent transfer and lack of assistance).
Location
10
Repeatedly praised as superbly central in Ginza: convenient, close to shopping and restaurants yet relatively quiet — one of the strongest positives in the reviews.
Room Quality
8.4
Rooms are comfortable with very comfortable beds and good blackout blinds, but some are small for Tokyo, furniture shows age in places, and some rooms lack openable windows.
Amenities
8
Nice extras (free skincare, rain shower, attentive housekeeping, executive perks) but notable absences (no spa, no room service or concierge) and a bar interior that could be improved.
Value for Money
9.2
Several guests explicitly mention good value ('Bon rapport qualité prix') and would return; executive-room perks and general satisfaction support a strong value score.
Food and Beverage
8.3
Breakfast is frequently described as excellent and varied, but suffers from crowding, limited peak-hour capacity and an inconvenient start time for some; bar could be improved.
Overall Experience
9.6
Overall impressions are very positive with many guests recommending and willing to return, tempered by isolated but significant service failure (luggage incident) and some crowding at breakfast.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:28

Property Description

Luxurious Accommodation
Hotel GrandBach Tokyo Ginza offers air-conditioned rooms with modern amenities, ensuring a comfortable stay. Each room is equipped with a desk, kettle, fridge, safety deposit box, flat-screen TV, and a private bathroom with a bidet.

Convenient Services
Guests can enjoy concierge services, room service, and a 24-hour front desk for assistance. The hotel also provides luggage storage, currency exchange, and free WiFi throughout the property.

Delightful Dining Options
Start your day with a delicious continental or American breakfast at Hotel GrandBach Tokyo Ginza. Additionally, guests can unwind at the on-site restaurant and bar for a memorable dining experience.

Experience luxury and convenience at Hotel GrandBach Tokyo Ginza. Book your stay now for an unforgettable experience.

Important information:

An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.9
Based on 4896 reviews
Cleanliness: 10
Service: 7.7
Location: 10
Room Quality: 8.4
Amenities: 8
Value for Money: 9.2
Food and Beverage: 8.3
Overall Experience: 9.6
R
Rosine • extended_group • fr
8
Bon rapport qualité prix
Pros:

L’emplacement et l’ambiance générale dans l’hôtel

Cons:

Rien . Tout était bien

2026-10-31 • via Nuitee
H
Harris • couple • us
7
Pros:

Crowded , buffet but offered a variety of items

Cons:

No spa, room service or concierge

2026-10-31 • via Nuitee
L
Luca • couple • ch
10
2026-10-30 • via Nuitee
T
TSUYOSHI • family_with_children • jp
10
2026-10-30 • via Nuitee
S
Shokan • couple • kz
9
Pros:

Отличное месторасположение, приветливый персонал, хороший завтрак

Cons:

Очень шумно с дороги, даже ночью, было ощущение открытого окна при том что окна там не открывались. Всю ночь ездят автомобили с громким выхлопом.

2026-10-30 • via Nuitee
B
Beverley • couple • gb
10
Fantastic hotel, large room and close to everything.
Pros:

Great location, very comfortable room and facilities.
Nice extras like the free skincare, rain shower and housekeeping that patiently wait until you leave the room for greatest convenience.

Cons:

It was great in all respects.

2026-10-29 • via Nuitee
E
Elena • extended_group • id
10
Хороший отель в центре Гинзы.
Pros:

Этот отель прежде всего про расположение - удобно находится внутри Гинзы. Номер достаточно комфортный, хотя и маловат, конечно. Но это Токио! Спать было комфортно, жалюзи полностью блокировали свет, кровать удобная.

Cons:

Беда с размещением на завтраке! Отличный завтрак, но его в часы пик приходится ждать! Группа из четырех человек - мы ни разу не смогли вместе позавтракать! Кроме того, завтрак начинается только в 7 - это странно для крупного мегаполиса.

2026-10-29 • via Nuitee
I
Iacob-Alexandru • couple • ro
9
Very good overall, would definitely return.
Pros:

Staff were very polite, location is great, beds are very comfortable.

Cons:

Some of the furniture does show its age a bit.

2026-10-28 • via Nuitee
B
Binish • couple • au
10
Pros:

Absolutely loved the location as it’s close to the Ginza shopping area but not right in the middle (so you don’t have to struggle with crowds), it’s in a more quite spot which I loved. There are lots of amazing and popular cafes and restaurants around. I really loved the area. Nice room, super comfortable beds and amazing staff! I’d recommend this place - and would stay here again! Got a heap of perks for booking the executive room!

Cons:

Nothing major but I thought the room was a bit smaller although really beautifully decorated and like i said, very comfortable.

2026-10-28 • via Nuitee
A
Amanda • solo_traveller • gb
9
2026-10-27 • via Nuitee
S
Sandra • family_with_children • fr
9
2026-10-26 • via Nuitee
W
Wai • couple • hk
9
2026-10-26 • via Nuitee
S
Shulan • couple • us
5
Pros:

Good location

Cons:

The interior needs to be updated.

2026-10-25 • via Nuitee
H
Heike • solo_traveller • de
9
Sehr schönes Hotel zum Wohlfühlen
Pros:

Sehr gemütlich und besonders eingerichtetes Zimmer. Schöne Lounge/Bar: stimmungsvoll; angenehm platzierte Sitzgruppen; schöne -und nicht zu laute!- Musik; sehr freundliches Personal

Cons:

Der Frühstücksraum ist nett, aber (jedenfalls zur Hauptzeit) etwas zu eng

2026-10-25 • via Nuitee
I
Itzik • couple • il
10
2026-10-24 • via Nuitee
Y
Yigal • family_with_children • il
8
2026-10-23 • via Nuitee
C
Clarke • family_with_children • au
10
2026-10-22 • via Nuitee
N
Nina • family_with_children • de
8
Zentrales Hotel sauber und ordentlich
Pros:

Alles sauber tolle Lage relativ leise - nettes Personal

Cons:

Es gibt im Zimmer kein Fenster, was man öffnen kann… nur Klimaanlage

2026-10-22 • via Nuitee
F
Fabian • family_with_children • sg
8
Clean, comfortable and central
Pros:

The location is superb and the staff extremely friendly.

Cons:

I believe there is room to improve on the breakfast option as well as the bar interior.

2026-10-21 • via Nuitee
R
Richard • couple • gb
8
Overall good
Pros:

Location!

Cons:

Misleading club lounge

2026-10-21 • via Nuitee