Caroline Serviced Apartments Richmond

Hotels
10 (1066 reviews)
251 Swan Street , Melbourne , au

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Facilities

Parking
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Issues with bed linen
Low shower pressure

Categories

Cleanliness
10
Generally positive reviews about cleanliness, but some issues with bed linen and air-conditioning.
Service
10
Staff were courteous and helpful in resolving issues promptly.
Location
10
Multiple reviews highlight great locations, close to city and amenities.
Room Quality
10
Varied sentiments on room sizes and amenities; some issues with room expectations.
Amenities
10
Well-equipped kitchens and good facilities mentioned; however, some complaints.
Value for Money
10
Most reviews suggest good value in relation to location and quality.
Food and Beverage
10
No specific mentions; standard quality for this hotel tier.
Overall Experience
10
Overall positive experiences shared with some minor issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:12

Property Description

Luxurious Accommodation with Modern Amenities

Convenient Location for Exploring Melbourne

Personalized Service and Additional Excursions Available

Experience the epitome of comfort and style at Caroline Serviced Apartments Richmond. Each unit is equipped with top-notch amenities including air conditioning, flat-screen TV, and a dishwasher. Enjoy the convenience of a lift, free WiFi, and the option for private parking. With a prime location near popular attractions like the Melbourne Cricket Ground and National Gallery of Victoria, our apartments offer the perfect base for exploring the city. Enhance your stay with personalized service and nearby sightseeing tours. Don't miss the chance to indulge in luxury and convenience - book your stay now at Caroline Serviced Apartments Richmond.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

10
Based on 1066 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
L
lynda • solo_traveller • au
10
2026-05-30 • via Nuitee
M
Michael Fleming • family_with_children • au
9
2026-05-27 • via Nuitee
M
McMaster • couple • au
9
2026-05-26 • via Nuitee
S
Sienna • couple • au
10
2026-05-26 • via Nuitee
L
Leeanne • couple • au
10
2026-05-25 • via Nuitee
P
Peter • family_with_children • au
9
2026-05-19 • via Nuitee
J
Janyne • couple • au
10
Fantastic, would like to stay again
Pros:

Fantastic, very comfortable, toiletries, cleaned regularly, convenience

Cons:

No luggage racks, which older patrons may require.

2026-05-16 • via Nuitee
J
Jane • couple • au
10
Relaxing fun stay with amazing eateries at the doorstep!!
Pros:

Clean quiet ( even on a busy road) and so close to everything!

Cons:

An extra blanket

2026-05-15 • via Nuitee
M
Mike • couple • au
9
loved it. we'll stay here again
Pros:

great apartment. had everything we needed

2026-05-14 • via Nuitee
O
Olivia • family_with_children • au
10
Perfect location. Friendly staff
Pros:

Our receptionist was incredible! I made a mistake on my booking regarding twin/double beds. I thought I requested twin beds in the room but I must have not. She said there we no more rooms available similar to the one we booked with twin beds but she very kindly upgarded our room for us!

Cons:

Could not figure out where to drop off my keys when doing an early checkout.

2026-05-11 • via Nuitee
T
Tore • family_with_children • ae
10
2026-05-10 • via Nuitee
A
Alisha • solo_traveller • au
10
2026-05-09 • via Nuitee
R
Regina • extended_group • au
10
I feel i genuinely underpaid for the stay. 10/10
Pros:

Style, location and cleanliness

Cons:

Early traffic noise, however, everything else was incredible

2026-05-06 • via Nuitee
S
Sjoerd (Stuart) • solo_traveller • au
9
2026-05-05 • via Nuitee
C
Carmen • solo_traveller • au
10
Wonderful location, superb facilities & extremely clean
Pros:

Excellent location, lovely clean & modern

Cons:

We liked everything, only thing when we were checking out at 10 we had to wait awhile for staff to attend..

2026-05-03 • via Nuitee
D
Dianne • solo_traveller • au
9
Pros:

Location, public transport accessibility, food and grocery outlets. Staff considered our sleeping arrangements.

Cons:

Couldn't access the free WiFi

2026-04-26 • via Nuitee
J
Joanne • couple • au
8
2026-04-21 • via Nuitee
J
Jenny • solo_traveller • au
10
2026-04-21 • via Nuitee
I
Isabel • family_with_children • au
10
2026-04-20 • via Nuitee
A
Anna • solo_traveller • au
10
2026-04-20 • via Nuitee