Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Terrace
Pets allowed
Lift / Elevator
Safety deposit box
Soundproof rooms
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Good food
Cons:
Small rooms
Understaffed during breakfast
Inconsistent service

Categories

Cleanliness
7.83
Some concerns about the bathroom cleanliness and tidiness were noted, but overall it was acceptable.
Service
8.8
Mixed reviews; while some staff were friendly, there were complaints about certain personnel being unmotivated.
Location
9.34
Convenient location close to tour pickup points and restaurants, highly appreciated by guests.
Room Quality
8.29
Rooms were generally comfortable, but several reviews mentioned sizes being too small.
Amenities
7.82
Limited amenities noted, such as the lack of tea and coffee facilities in the room.
Value for Money
8.78
Visitors felt they received good value, especially with the included meals.
Food and Beverage
8.33
Food options were generally praised, but some issues with breakfast service were mentioned.
Overall Experience
8.8
Despite some issues, many guests enjoyed their stay and plan to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:21

Property Description

Modern and Vibrant Hotel in the Heart of Lisbon

Terrace with Stunning Views
Enjoy breathtaking views of Lisbon from our terrace while sipping on cocktails and soaking in the vibrant atmosphere.

Multilingual 24-Hour Front Desk
Our dedicated staff fluent in German, English, French, and Portuguese are available round the clock to cater to all your needs and ensure a seamless stay.

Convenient Location
Situated in the center of Lisbon, Mama Shelter Lisboa is within close proximity to popular landmarks such as Rossio and St. George's Castle, making it the perfect base for exploring the city.

Book now for an unforgettable stay at Mama Shelter Lisboa!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 15 per person per night when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 1533 reviews
Cleanliness: 7.83
Service: 8.8
Location: 9.34
Room Quality: 8.29
Amenities: 7.82
Value for Money: 8.78
Food and Beverage: 8.33
Overall Experience: 8.8
A
Ana Cristina • solo_traveller • br
10
2026-05-23 • via Nuitee
D
Dean • couple • gb
8
2026-05-23 • via Nuitee
M
Michael • couple • gb
8
Some good some not so good as mentioned
Pros:

Good restaurant and roof top bar.Metro a few hundred yards up the road

Cons:

Room was to small and not enough storage space

2026-05-22 • via Nuitee
S
stephane • solo_traveller • fr
6
Pros:

Toujours déco et ambiance sympa

Cons:

Rooftop inaccessible car privatisé....et du coup beaucoup de bruit quand on est au 7eme et le rooftop au 8eme...

2026-05-22 • via Nuitee
J
JOHANNA • couple • fr
7
2026-05-18 • via Nuitee
P
patricia • couple • ch
8
Pros:

Son emplacement et son concept

Cons:

Le manque d’espace de rangement

2026-05-18 • via Nuitee
H
Hokama • solo_traveller • br
10
Maravilhosa
Pros:

Tudo maravilhoso

2026-05-14 • via Nuitee
B
Brigitte • couple • fr
10
2026-05-14 • via Nuitee
J
Julien • extended_group • fr
5
2026-05-11 • via Nuitee
S
sheridan • family_with_children • gb
7
Nothing wrong with the hotel but not as fun or glam as London, Rome or Nice.
Pros:

I love the Mama brand

Cons:

This was my least favourite of the hotels in the brand i have visited.

2026-05-08 • via Nuitee
E
Ezgi • couple • de
7
2026-05-08 • via Nuitee
W
wendy • couple • gb
10
2026-05-07 • via Nuitee
W
wendy • solo_traveller • gb
10
2026-05-07 • via Nuitee
B
Bart • couple • be
9
Ideale uitvalbasis om Lissabon te ontdekken, rooftop was de smaakmaker.
Pros:

De locatie was net buiten het heel toeristisch centrum. Alles was te doen te voet. Heel mooie en aangename rooftop met vriendelijke bediening. Kamers wat klein en airco werkte niet zo goed. Maar was een heel aangenaam verblijf.

2026-05-05 • via Nuitee
L
lindalN1177NR • Family
10
A vibrant, feel-good stay at Mama Shelter Lisbon ❤️
Pros:

We just wrapped up our stay in Lisbon and I couldn’t leave without sharing how special our experience at Mama Shelter was. The hotel is located near the Av. da Liberdade and the Rato metro station is also a 5-minute walk away.

From the moment we stepped into this colourful, lively hotel, we were greeted with genuine warmth. The atmosphere is fun and cosy at the same time — exactly what you want after a full day of exploring the city. The reception team is outstanding (and I say this as someone who has worked in the industry). Andreia and Carolina immediately made us feel at home and quickly won over our chatty 12-year-old with their friendliness. Their excellent restaurant recommendations led us to some fantastic local spots and even great sushi at Miyazaki. Henrique was equally brilliant — always patient and happy to answer all our questions.

The rooms are exactly as pictured on their website: bright and colourful, clean, and comfortable, with a beautifully spacious shower in the bathroom.

Breakfast quickly became one of our favourite parts of the day. The colourful restaurant offers a lovely spread — proper English breakfast items (beans, bacon, sausages, fried eggs), excellent hams and cheeses, fresh homemade bread, pastries, little American pancakes, and plenty of healthy options. We especially loved the big smoothie station with fresh fruit. A big shout-out to the wonderful morning team: Wanessa, Guli, and all the lovely ladies who always greeted us with smiles and great energy.

We also had dinner twice at the hotel restaurant and both meals were genuinely delicious. Ivo’s service was warm, professional, and memorable.

Mama Shelter didn’t just provide a place to sleep — the incredible staff made our whole Lisbon trip feel even more special. We loved every moment and would happily return.

Big thanks from the “cool mama” and her kid from Slovenia! 🇸🇮

2026-05-03 • via Tripadvisor
S
Silva • solo_traveller • de
8
Cons:

The noisy door on the last floor - super laut!

2026-05-01 • via Nuitee
M
Marina • family_with_children • br
10
2026-04-27 • via Nuitee
A
Agnieszka • couple • pl
9
2026-04-25 • via Nuitee
A
Antonio • family_with_children • fr
7
2026-04-22 • via Nuitee
K
Klemen • family_with_children • si
10
2026-04-21 • via Nuitee