Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Terrace
Pets allowed
Lift / Elevator
Safety deposit box
Soundproof rooms
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Good food
Cons:
Small rooms
Understaffed during breakfast
Inconsistent service

Categories

Cleanliness
7.83
Some concerns about the bathroom cleanliness and tidiness were noted, but overall it was acceptable.
Service
8.8
Mixed reviews; while some staff were friendly, there were complaints about certain personnel being unmotivated.
Location
9.34
Convenient location close to tour pickup points and restaurants, highly appreciated by guests.
Room Quality
8.29
Rooms were generally comfortable, but several reviews mentioned sizes being too small.
Amenities
7.82
Limited amenities noted, such as the lack of tea and coffee facilities in the room.
Value for Money
8.78
Visitors felt they received good value, especially with the included meals.
Food and Beverage
8.33
Food options were generally praised, but some issues with breakfast service were mentioned.
Overall Experience
8.8
Despite some issues, many guests enjoyed their stay and plan to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:21

Property Description

Modern and Vibrant Hotel in the Heart of Lisbon

Terrace with Stunning Views
Enjoy breathtaking views of Lisbon from our terrace while sipping on cocktails and soaking in the vibrant atmosphere.

Multilingual 24-Hour Front Desk
Our dedicated staff fluent in German, English, French, and Portuguese are available round the clock to cater to all your needs and ensure a seamless stay.

Convenient Location
Situated in the center of Lisbon, Mama Shelter Lisboa is within close proximity to popular landmarks such as Rossio and St. George's Castle, making it the perfect base for exploring the city.

Book now for an unforgettable stay at Mama Shelter Lisboa!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 15 per person per night when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 1544 reviews
Cleanliness: 7.83
Service: 8.8
Location: 9.34
Room Quality: 8.29
Amenities: 7.82
Value for Money: 8.78
Food and Beverage: 8.33
Overall Experience: 8.8
J
JUSTINE • family_with_children • fr
7
Bon séjour
Pros:

Le petit déjeuner est bon, mais ne se diversifie pas d'un jour à l'autre.
Le personnel est très sympathique et accueillant

Cons:

L'hôtel est assez éloigné du centre
La chambre assez petite, assez, la déco est simple à part les petits masques, on s'attendait à un peu plus ....
Assez déçu des équipements de la chambre : pas de bouilloire, ou de machine à café
Peu de rangements

2026-06-12 • via Nuitee
J
Judith • couple • nl
9
2026-06-12 • via Nuitee
A
April • solo_traveller • gb
10
Pros:

Location, vibe and room was the perfect size

2026-06-11 • via Nuitee
A
Adriana • solo_traveller • br
9
Voltaria a me hospedar no hotel, pedindo o quarto com janela maior.
Pros:

Foi a segunda vez que escolhi essa hospedagem em Lisboa. Os pontos altos são a localização, o café da manhã e o restaurante, os ambientes descontraídos e a equipe.

Cons:

Tive o azar de cair em um quarto com uma janela muito pequena, de 40cm de largura e também faltavam itens básicos no banheiro quando entrei no quarto. Pedi por telefone e demoraram muito para me atender.

2026-06-10 • via Nuitee
N
Nikoletta • couple • de
9
Pros:

Location is amazing: close to metro stations and quick access to highways. Principe Real is beautiful and within walking distance to all major sites, if you’re up for a walk.
Rooms were clean, staff was nice, location was great, highly recommend

Cons:

Room size a bit small, considering we only had two little suitcases the room felt a bit crowded.

2026-06-02 • via Nuitee
M
marine • solo_traveller • fr
9
Trop sympa
Pros:

La déco l ambiance et la chambre PMR très adaptée à ma situation en fauteuil roulant suite à une chute.

2026-05-29 • via Nuitee
K
krystel • couple • fr
10
Pros:

L’ambiance mama shelter l’emplacement est top

2026-05-29 • via Nuitee
A
Agnès • solo_traveller • fr
7
Pros:

Rooftop
Personnel
Location
Petit déjeuner

Cons:

Chambre avec rideaux qui n’occultent pas assez la lumière
Mobilier qui peut être défaillant

2026-05-28 • via Nuitee
J
Jacques-Aymar • couple • fr
8
Pros:

Ambiance et qualité de la nourriture

2026-05-27 • via Nuitee
A
Andor • solo_traveller • hu
9
2026-05-25 • via Nuitee
C
chris • extended_group • gb
9
Great
Pros:

Bar was good

Cons:

No coffee machine in room

2026-05-24 • via Nuitee
A
Ana Cristina • solo_traveller • br
10
2026-05-23 • via Nuitee
D
Dean • couple • gb
8
2026-05-23 • via Nuitee
M
Michael • couple • gb
8
Some good some not so good as mentioned
Pros:

Good restaurant and roof top bar.Metro a few hundred yards up the road

Cons:

Room was to small and not enough storage space

2026-05-22 • via Nuitee
S
stephane • solo_traveller • fr
6
Pros:

Toujours déco et ambiance sympa

Cons:

Rooftop inaccessible car privatisé....et du coup beaucoup de bruit quand on est au 7eme et le rooftop au 8eme...

2026-05-22 • via Nuitee
J
JOHANNA • couple • fr
7
2026-05-18 • via Nuitee
P
patricia • couple • ch
8
Pros:

Son emplacement et son concept

Cons:

Le manque d’espace de rangement

2026-05-18 • via Nuitee
B
Brigitte • couple • fr
10
2026-05-14 • via Nuitee
H
Hokama • solo_traveller • br
10
Maravilhosa
Pros:

Tudo maravilhoso

2026-05-14 • via Nuitee
J
Julien • extended_group • fr
5
2026-05-11 • via Nuitee