avid hotels - Salem by IHG

Hotels
•
Avid
8.9 (642 reviews)
501 Wildwood Road , Salem , US
+1 540-378-4540

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Very clean rooms and public areas (multiple mentions)
Friendly, attentive staff (texts, accommodating)
Convenient location near highway/I‑81 and retail
Comfortable beds and quiet rooms
Modern/new property; pet friendly
Good/broad breakfast offering (when available)
Cons:
One significant check-in cleanliness failure (rooms not cleaned) reported
Breakfast crowding and running out of food by mid-morning
Occasional noisy AC/TV in some rooms
Higher rates during special events (e.g., football)
Sparse room amenities reported by one guest
Room lighting could use dimmers/nightlight and extra seating

Categories

Cleanliness
9.2
Multiple guests repeatedly called the property very clean or the cleanest they’ve stayed in; one notable incident reported rooms not cleaned on arrival which lowered but did not outweigh overall positive cleanliness comments.
Service
9.3
Staff frequently described as friendly, attentive (daily texts, accommodating), and outstanding; one front-desk interaction was negative (upset clerk using foul language) but most reports praised service.
Location
9.4
Consistently praised as convenient and close to the highway/I-81, near retail and restaurants, and in a safe area.
Room Quality
8.8
Rooms noted as very clean, comfortable beds, quiet overall; some room-specific issues reported (noisy AC, TV waking guests, bed firmness preference, sparse amenities in one report).
Amenities
8.2
Modern new property and pet-friendly; breakfast offered but some guests found breakfast service crowded or ran out and one guest noted sparse in-room amenities.
Value for Money
8.3
Generally described as good value by some, though at least one guest noted a high price during a local event (VT football game).
Food and Beverage
8.6
Breakfast received positive comments (great/very good/adequate) but there are consistent notes about crowding, items running out early, and logistical issues with plates/utensils.
Overall Experience
9.4
Majority of stays described as great with praise for cleanliness, friendly staff, quiet rooms and convenient location; isolated service and room-setup incidents tempered some stays but overall sentiment is very positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:28

Property Description

Modern Comforts and Convenient Location

Located just 46 km from Lane Stadium, avid hotels - Salem, an IHG Hotel offers air-conditioned rooms with free WiFi. The property boasts a non-smoking environment and is conveniently situated near various attractions including Civic Center, Science Museum of Western Virginia Hopkins Planetarium, and Mill Mountain Zoo.

Comfortable Rooms and Amenities

Each room at avid hotels - Salem features a desk, flat-screen TV, private bathroom, and cozy bed with quality linen. Guests can also enjoy the convenience of a fridge in their rooms. Additionally, the hotel offers an à la carte breakfast with various options to suit every guest's preferences.

Business and Fitness Facilities

For guests looking to stay productive, the hotel provides a business center. Those wanting to stay active can make use of the on-site gym. The property also offers free private parking for added convenience.

Ready to experience modern comfort and convenience? Book your stay at avid hotels - Salem, an IHG Hotel now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROA

Location

Guest Reviews

8.9
Based on 642 reviews
Cleanliness: 9.2
Service: 9.3
Location: 9.4
Room Quality: 8.8
Amenities: 8.2
Value for Money: 8.3
Food and Beverage: 8.6
Overall Experience: 9.4
K
Keri • couple • us
7
Pros:

Close to highway

2026-10-29 • via Nuitee
J
Joshua • family_with_children • us
10
2026-10-26 • via Nuitee
A
Angelika • solo_traveller • us
10
clean quiet, convenient overall great value
Pros:

breakfast was great. will definitely search for IGH hotels on next trip

Cons:

n/a

2026-10-25 • via Nuitee
J
Junsong • extended_group • us
10
2026-10-25 • via Nuitee
J
Josh • couple • us
9
2026-10-22 • via Nuitee
G
Gretchen • couple • us
9
Pros:

Friendly staff, clean

Cons:

High price for one night due to VT football game

2026-10-19 • via Nuitee
J
Julie • couple • us
9
Great stay!
Pros:

It might have been the cleanest hotel I have ever stayed at. The staff was so nice too! They texted me everyday to see if I needed anything and ask about my stay. I am so impressed and would stay here again!

Cons:

My only suggestion would be a nightlight in the bathroom.

2026-10-19 • via Nuitee
D
Dan • couple • us
10
2026-10-18 • via Nuitee
T
tim • couple • us
10
Pros:

Clean, convenient & very friendly.

2026-10-14 • via Nuitee
J
Jill • family_with_children • us
10
2026-10-14 • via Nuitee
P
Priscilla • couple • us
10
2026-10-13 • via Nuitee
J
Jonathan • family_with_children • us
10
2026-10-11 • via Nuitee
K
Kevin • solo_traveller • us
10
Pros:

Nice clean rooms

2026-10-08 • via Nuitee
M
Mavluda • extended_group • us
10
We were very comfortable
Pros:

Very clean

2026-10-08 • via Nuitee
G
Greg • couple • us
10
2026-10-07 • via Nuitee
K
KAREN • couple • us
10
Will definitely be staying here again!
Pros:

This was THE Cleanest hotel from the lobby and breakfast area to our room which was spotless! I was happy to see no carpet in the room which is why I initially booked the room. Comfy bed with soft bedding and quiet air conditioning made for a great night sleep!

Cons:

The lights in the room could use a dimmer! Maybe an extra chair without wheels to relax in!

2026-10-07 • via Nuitee
T
Thomas • couple • us
9
Would stay here again.
Pros:

It was clean and comfortable. The location was very convenient and near a lot of retail and restaurants. Safe area. Friendly staff. Pet friendly.

Cons:

They ran out of food on the breakfast buffet by 8:30 am and it was much too crowded. The plates and utensils were not near the food causing a lot of confusion.

2026-10-07 • via Nuitee
T
tim • solo_traveller • us
10
2026-09-20 • via Nuitee
A
Aurora • couple • us
6
Rooms assigned not cleaned up
Pros:

Good location. New property. Plenty of parking. Breakfast options were adequate.

Cons:

Got there after a long drive at about 10:30 pm. Wanting to get to a nice, clean shower and bed to rest. Requested a king size bed.

We were assigned the first room, went upstairs, opened the room to find the room a mess. Lights all on, half finished drinks on the table and bed as if someone had just gotten out of it.

Went down to report it and get assigned a different room. Same thing! Although not as bad as the first one. I did take pictures of the second one but not the first as I was shocked and thought maybe we walked in on someone.

Finally we got assigned a 3rd on but that was a double queen, not a king.

We have stayed in many hotels throughout our lives but this was certainly the first time we’ve experienced something like this.

The front desk clerk was clearly upset and even used some foul language in front of us although he was try his best to accommodate us. He mentioned we were the 3rd such complaint that evening.

2026-09-18 • via Nuitee
S
Steven • family_with_children • us
8
2026-09-15 • via Nuitee