Welcomhotel By ITC Hotels, Katra

Hotels
9.8 (382 reviews)
Welcomhotel Katra 9 Shrine View, Katra Reasi Road , Katra , in

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent service
Great food quality
Cons:
Slow service during peak times
WiFi connectivity issues

Categories

Cleanliness
9.4
General sentiment reflects mentioned cleanliness, but one review noted it could improve.
Service
10
Consistently praised across multiple reviews for attention and helpfulness.
Location
9.9
Positively mentioned regarding proximity to attractions.
Room Quality
9.9
Generally described as cozy and well-maintained.
Amenities
9.9
Overall satisfaction with amenities except for some connectivity issues.
Value for Money
9.9
Most reviews reflect strong value for the experience received.
Food and Beverage
9.4
Food was rated highly, though some inconsistency noted in service.
Overall Experience
10
General sentiment indicates a very positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 12:57

Property Description

Luxurious Accommodation
Indulge in comfort and style at Welcomhotel By ITC Hotels, Katra. Each room is designed to provide a relaxing retreat with modern amenities and elegant decor.

Exceptional Services
Experience top-notch hospitality with our concierge services, 24-hour front desk, and tour desk. Our staff is dedicated to making your stay memorable and hassle-free.

Convenient Location
Located just 1.6 km from Vaishno Devi, our hotel offers easy access to the sacred site. With Jammu Tawi Station and Jammu Airport nearby, your journey to relaxation begins as soon as you arrive.

Book your stay at Welcomhotel By ITC Hotels, Katra for a luxurious and convenient experience.

Important information:

Kindly note that any booking above 9 rooms will be considered as Group Booking and online rates & cancellation policy would not be applicable to these bookings. Please reach out to the hotel team directly for making any group reservation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 12 years old and over stay for Rs. 2,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.8
Based on 382 reviews
Cleanliness: 9.4
Service: 10
Location: 9.9
Room Quality: 9.9
Amenities: 9.9
Value for Money: 9.9
Food and Beverage: 9.4
Overall Experience: 10
V
Vijay • family_with_children • in
10
2026-06-20 • via Nuitee
S
Sharma • extended_group • in
3
2026-06-19 • via Nuitee
D
Dhruv • extended_group • in
10
2026-06-15 • via Nuitee
A
Asishb • solo_traveller • in
10
Pros:

Staff was courteous and went way beyond expectation to help. Location and room was awesome. Loved the food.

2026-06-13 • via Nuitee
D
Deepak • solo_traveller • in
9
2026-06-09 • via Nuitee
A
Amrendra • family_with_children • in
10
2026-05-27 • via Nuitee
N
Natasha • couple • in
8
2026-05-20 • via Nuitee
R
RAJBIR SINGH • family_with_children • in
7
2026-05-20 • via Nuitee
C
charanjeet • solo_traveller • in
10
2026-05-18 • via Nuitee
M
MAHESH MANGLANI • couple • in
9
Pros:

The Breakfast had a well spread of North Indian. continental

2026-05-14 • via Nuitee
A
Audit • couple • mu
8
really appreciate
Pros:

a very good variety for breakfast. good location especially those going for Shrine.

Cons:

more live music/singer

2026-05-12 • via Nuitee
A
Amit • solo_traveller • in
10
Pros:

Staff behaviour is too good.

Cons:

Nothing

2026-05-07 • via Nuitee
R
rahul • solo_traveller • in
6
2026-04-30 • via Nuitee
S
Stay66127603453 • Friends getaway
10
Very nyc
Pros:

It was good experience good food and the view of the hotel is amazing and yes mr Anoop make our stay more comfortable he was very humble and he was making sure that everyone feel good about the hotel

2026-04-18 • via Tripadvisor
S
Sightsee31362401008 • Family
10
Great staff, great location and great food
Pros:

Great, location and great hospitality
Nagma, arbina was the two staff at the restaurant block, they are like family
They treat my kids very well and other staff was also very good.
If you are travelling to Vehsno devi I would say go and stay here.
This place shall make your visit super memorable
Thanks to entire welcome team 🙌

2026-04-17 • via Tripadvisor
V
Vasu • family_with_children • in
5
2026-04-16 • via Nuitee
2
232rashim • Family
2
Extremely Disappointing Stay - Not ITC Standards
Pros:

We chose Welcomhotel by ITC Hotels Katra trusting the ITC brand, but the experience was extremely disappointing.

At check in, our rooms were not ready, which is unacceptable. The staff seemed undertrained and lacked basic knowledge. Even simple queries were not handled properly, and there was poor coordination overall.

We had a complimentary suite upgrade voucher, but the staff had no idea how to redeem it, which reflects very poorly on training and professionalism.

There was no welcome at all. No greeting, no welcome drink, nothing that reflects ITC hospitality.

The restaurant experience was equally poor. Service was extremely slow. It took more than 30 minutes for one sabzi and over 20 minutes for roti and naan.

Breakfast was below expectations. The watermelon juice was labeled as fresh but wasclearly canned, which was misleading.

Most concerning was the hygiene. Hair was found in both dosa and sambhar, which is completely unacceptable.

Even after raising a complaint, there has been no proper response from the management.

This experience does not match the standards expected from ITC.

2026-04-15 • via Tripadvisor
D
Deepali • extended_group • in
3
Make sure they welcome with smile not with arrogance.All the staff was so upset about night job
Pros:

We went for vaishno devi mata darshan and staff was not at all helpful and even started ignoring our needs.specially the guy on night duty on reception was pathetic and not at all helpful.

Cons:

Work on hospitality and teach some basic manners to reception people who are attending guess at first.

2026-04-15 • via Nuitee
V
Vacation35437678680 • Family
10
Great
Pros:

Its a grat place to stay with family clean room great staff mr gurwinder singh at checkout is polite respectfull finally breakfast a itc must

2026-04-13 • via Tripadvisor
S
Smriti • couple • au
5
It was just 1 night stay but never staying with Welcomhotel ITC again
Pros:

Clean and well maintained

Cons:

Staff was not courteous and understanding. Paid for the deluxe standard room but got twin bed room without discussing with us

2026-04-12 • via Nuitee