The Lincoln Suites

Hotels
9.2 (3223 reviews)
37-39 Kingsway , London , gb

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Cleanliness issues
Pricey for amenities offered

Categories

Cleanliness
8.68
Some complaints about cleanliness, particularly in bathrooms.
Service
9.65
Guests noted the staff were very helpful and kind.
Location
10
Many reviews highlighted the great, central location.
Room Quality
9.14
Rooms are generally clean and well equipped, with some minor complaints.
Amenities
9.17
Good amenities such as kitchens, though some lacked basics.
Value for Money
8.63
Perceived as pricey without breakfast included.
Food and Beverage
8.68
No food service mentioned, with some implying limitations.
Overall Experience
9.67
Overall positive experience despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:09

Property Description

Luxurious Sustainable Living

Prime Location: Situated near iconic theatres and the city centre, The Lincoln Suites offer convenience and entertainment at your doorstep.

Modern Amenities: Enjoy the convenience of a 24-hour front desk, free WiFi, and well-equipped units featuring kitchen amenities, flat-screen TVs, and comfortable seating areas.

Nearby Attractions: Immerse yourself in the vibrant city life with popular attractions like Leicester Square, British Museum, and Arts Theatre just a stone's throw away.

Experience luxury and sustainability at The Lincoln Suites. Book now for a memorable stay in London!

Important information:

Housekeeping Services - As part of Lincoln's Suite sustainability approach, rooms will be serviced every 4 days. Towel and bin changes can requested by contacting reception during your stay. Additional full-room housekeeping services can be requested for an additional £50.This property does not accommodate bachelor(ette) or similar parties.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

9.2
Based on 3223 reviews
Cleanliness: 8.68
Service: 9.65
Location: 10
Room Quality: 9.14
Amenities: 9.17
Value for Money: 8.63
Food and Beverage: 8.68
Overall Experience: 9.67
D
Diane couple gb
9
2026-07-25 via Nuitee
S
Sergio couple cl
9
2026-07-25 via Nuitee
J
James couple gb
10
Absolutely fantastic, will definitely stay here again.
Pros:

Fantastic service, spotlessly clean and superb location.

Cons:

The cold water pressure was a little weak.

2026-07-25 via Nuitee
M
MARTA family_with_children es
7
Muy buena ubicación
Pros:

Ubicación

Cons:

No funcionaba el aire acondicionado ni la televisión. La chica de recepción fue muy amable y nos proporcionó ventiladores

2026-07-24 via Nuitee
T
Thomas solo_traveller gb
9
2026-07-24 via Nuitee
R
Ran couple il
8
Pros:

Staff

Cons:

Bed are too small

2026-07-24 via Nuitee
R
Rotem solo_traveller il
10
Excellent Stay in an Amazing Location ⭐
Pros:

We stayed at this hotel for 9 nights as a family of four (2 adults and 2 children, aged 12 and 15). This was our third visit to London, so we know how small hotel rooms in the city can be. We were looking for a high-quality aparthotel that would be spacious, comfortable, well-located, and practical for a longer stay.
We booked two apartments: a standard double room and a larger apartment with a fully equipped kitchen and living room. Both were comfortable, and the larger apartment was perfect for our family. The kitchen had everything we needed, including a dishwasher, and even a washing machine for guests who need one. We bought groceries from the nearby supermarket and prepared several meals ourselves, which made our stay much more convenient and enjoyable.
The location is outstanding. Right below the hotel there is a Pret A Manger and several cafés. Within just a few minutes' walk, you'll find a supermarket open until midnight, a pharmacy, mobile phone stores, and a pizzeria. The nearest Underground station is also just a short walk away, making it easy to reach every part of London.
The biggest advantage is the location: only about a 5-minute walk from Covent Garden, one of London's most vibrant areas, full of excellent restaurants, markets, street performers, and just a short walk from the West End theatres.
The staff were exceptionally friendly, welcoming, and professional. Every request we had was handled quickly and with a smile. Housekeeping was provided every three days, and in between, the staff were always available to replace towels, refill dishwasher capsules and toilet paper, remove rubbish, or assist with anything else we needed.
Overall, this was an excellent place to stay. It combines spacious, well-equipped apartments with an unbeatable location and outstanding service. We would definitely stay here again and highly recommend it to families or anyone planning a longer stay in London.

Cons:

There were only a few minor issues during our stay.

When making our reservation, we requested two apartments close to each other. We understand that room allocation depends on availability, and the hotel did its best. Our apartments ended up being on the same floor but at opposite ends of the corridor. Since the larger apartment became our main gathering space, it was occasionally a little inconvenient to walk back and forth whenever we or the children needed something from the other room.

The check-out process was a bit inconvenient because the room key cards were automatically deactivated at the official check-out time. We only needed a little more time to finish packing, but once the cards stopped working, moving between the two apartments became more complicated and delayed us slightly.

The only significant issue we experienced involved the fire alarm. On our first night, around midnight, the fire alarm in the larger apartment started sounding unexpectedly. The receptionist came to help but was initially unable to stop it. After speaking with the maintenance team for guidance, he entered the apartment and disconnected the relevant fuse to silence the alarm. A few days later, the same thing happened in our second apartment at around 4:00 a.m. Since I had seen how the issue was resolved the first time, I disconnected the same fuse myself because the silence button on the control panel was not working. Although these incidents were frustrating—especially during the night—they were isolated events and did not outweigh what was otherwise a very enjoyable stay.

2026-07-24 via Nuitee
T
Timothy family_with_children gb
9
Excellent
Pros:

Excellent location - helpful friendly staff - air conditioned - nice room - clean

Cons:

Lifts were a bit slow

2026-07-23 via Nuitee
S
Saffron couple gb
7
Pros:

Location and reception staff

Cons:

Late check in, small room, with noisy air con and window with no views.

Comfy bed and v clean though

2026-07-22 via Nuitee
J
John couple au
8
Great Location, Roomy and Comfortable
Pros:

location and size of room

Cons:

nothing it was fantastic

2026-07-22 via Nuitee
G
Gerardo couple it
9
2026-07-22 via Nuitee
D
Desi family_with_children ie
8
Excellent
Pros:

Clean and quiet

2026-07-21 via Nuitee
C
caroline family_with_children ie
10
Great location. Great staff
Pros:

Esrat was extremely helpful

Cons:

The way the bathroom door opens is awkward as it obscures the door to the bedroom. Also the shower comes out onto the floor as there is nothing to keep it in the shower area

2026-07-21 via Nuitee
N
Neal couple au
10
2026-07-20 via Nuitee
M
Marina family_with_children es
10
2026-07-20 via Nuitee
C
Clarke solo_traveller ie
10
2026-07-20 via Nuitee
S
Sean couple gb
8
Only small issues that can be resolved easily - great stay overall
Pros:

Very clean and the staff were friendly. Very relaxing stay, beds are comfy

Cons:

Drainage in shower room was quite poor. No snack or drinks available for purchase onsite. TV was so out of date couldn’t use Netflix for the evenings we relaxed.

2026-07-19 via Nuitee
R
Renee extended_group gb
9
Perfect central London stay
Pros:

The room was huge and the bed was very comfortable

Cons:

Small thing but there was no full length mirror in the room

2026-07-19 via Nuitee
M
Mohammed solo_traveller sa
8
2026-07-18 via Nuitee
L
Lorraine solo_traveller gb
10
Excellent venue in a great location with friendly staff
Pros:

Dry good location

Cons:

Although one lift was out of order we didn’t have to wait long to use the other lift

2026-07-18 via Nuitee