Residence Inn by Marriott Playa del Carmen

Hotels
•
Residence Inn
8.6 (311 reviews)
Retorno 50 Avenida Sur, Carretera 307 Cancun Tulum Chetumal Cancun, Solidaridad , Playa del Carmen , mx

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Good location
Friendly staff
Cons:
Inconsistent service
Issues with room conditions
Lack of amenities like water

Categories

Cleanliness
8.15
Various mentions of cleanliness, but also reports of issues like humidity in rooms.
Service
8.95
Mixed reviews; some found staff unhelpful, while others praised friendly service.
Location
8.85
Great location, but some comments about difficulty leaving the hotel.
Room Quality
8.65
Generally good room quality; some concerns about room conditions.
Amenities
8.45
Good amenities, but some essential items (like water) were missing.
Value for Money
8.65
Good value, though some mentioned price discrepancies during booking.
Food and Beverage
8.35
Breakfast was often mentioned positively, but service was inconsistent.
Overall Experience
8.75
Overall positive experience with some significant drawbacks in consistency.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 13:20

Property Description

Luxurious Accommodation with Modern Amenities

Located just 3.1 km from Playa del Carmen Maritime Terminal, Residence Inn by Marriott Playa del Carmen offers a perfect blend of comfort and convenience. The hotel features an outdoor swimming pool, a fitness centre, and a terrace for guests to unwind.

Dining and Entertainment Options

Indulge in a culinary experience at the on-site restaurant or grab a drink at the bar. With free WiFi throughout the property, guests can stay connected while enjoying their stay.

Comfortable Rooms with Spectacular Views

The rooms at Residence Inn by Marriott Playa del Carmen are elegantly designed and equipped with modern amenities such as air conditioning, flat-screen TV, and a kitchen. Some rooms even offer breathtaking city views from a private balcony.

Book your stay now at Residence Inn by Marriott Playa del Carmen for a memorable and relaxing experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People 13 years old and over stay for US$31 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 311 reviews
Cleanliness: 8.15
Service: 8.95
Location: 8.85
Room Quality: 8.65
Amenities: 8.45
Value for Money: 8.65
Food and Beverage: 8.35
Overall Experience: 8.75
H
Humberto • solo_traveller • br
9
Valeu a pena!
Pros:

Das instalações do hotel e do quarto. Do pessoal da recepção.

Cons:

A localização a cerca de 3 km de distância do centro de Playa del Carmén.

2026-06-06 • via Nuitee
C
Carlo • solo_traveller • mx
7
Pros:

Las instalaciones

Cons:

Que no tienen personal para facturar. Y no me quisieron poner botella de agua

2026-06-04 • via Nuitee
D
Deborah • family_with_children • us
10
2026-06-03 • via Nuitee
C
Carlo • solo_traveller • mx
5
Pros:

Las habitaciones

Cons:

Tienen un muy mal servicio en el check in

2026-06-01 • via Nuitee
A
Ana • solo_traveller • mx
10
2026-05-24 • via Nuitee
A
Andrew • solo_traveller • es
1
Cons:

Useless staff

2026-05-05 • via Nuitee
S
S. Premathurai • family_with_children • dk
5
Value for money, and fine for few days stay.
Pros:

The facilities was good.
Value for money.
Private parking facility was good.

Cons:

Location of the hotel, huge 4 lane road in front of the hotel.
Staff was not approachable.
Breakfast had outdated bread with visible fungus and staff answered "ah ok" and same appeared next morning.

2026-04-24 • via Nuitee
J
John • couple • us
10
Comfortable
Pros:

Great hotel, very clean and comfortable. Would recommend.

2026-04-14 • via Nuitee
J
J MANUEL • couple • mx
9
Pros:

Habitación

2026-04-12 • via Nuitee
G
Giancarlo • family_with_children • pe
10
UNA GRAN ALTERNATIVA EN PLAYA DEL CARMEN - BUENO, BONITO Y ACCESIBLE
Pros:

La habitación magnífica, muy funcional y espaciosa. Cuentan con servicio de lavandería y estacionamiento que hacen que el hospedarse ahí sea una experiencia placentera. La ubicación del Hotel es estratégica ya que está muy cerca de la Playa principal.

Cons:

El desayuno siempre fue muy básico pero en relación al precio pagado, creo que fue el justo. Después de ello todo es muy bueno en el hotel. Lo recomiendo al 100% ya que cumple con lo que se requiere en vacaciones.

2026-04-03 • via Nuitee
H
Heras • solo_traveller • es
1
2026-03-30 • via Nuitee
M
Moreno Cifuentes • family_with_children • co
10
2026-03-25 • via Nuitee
M
Michel • couple • ca
9
Excellent service, propreté et même si on est près de l’aéroport on entend pas les avions
2026-03-23 • via Nuitee
G
Guido • couple • nl
8
Keurig hotel met mooie ruime kamers. Wel een stuk lopen naar het centrum.
Pros:

Ruime en luxe ogende kamer

Cons:

Ontbijt viel erg tegen, beperkte keuze. Niet het continental breakfast wat wij verwacht hadden.

Het is redelijk ver van het centrum, een leenfiets zou het hotel best wel kunnen introduceren als service.

2026-03-15 • via Nuitee
B
boquita • couple • ar
8
Buena relación precio calidad!
Pros:

Muy cómodo!

2026-03-12 • via Nuitee
J
John • couple • us
10
Pros:

Great hotel, very clean and comfortable. Would recommend.

2026-03-02 • via Nuitee
S
Sergio • couple • cl
8
2026-02-27 • via Nuitee
H
Hugo alberto • family_with_children • ar
10
Grata sorpresa, mejor de lo esperado. Muy bien
Pros:

Todo esta muy bien, nuevo y funcional , amplio y muy bien equipado. El desayuno muy bien.

Cons:

El acceso en auto es un poco complicado por el transito pero nada importante.

2026-02-23 • via Nuitee
T
Trevor • couple • ca
8
2026-02-11 • via Nuitee
C
Cintia • family_with_children • br
4
Cobrança indevida
Pros:

Confortável

2026-01-20 • via Nuitee