Barceló Margaritas Royal Level Adults Only

Positive

* The shower towels and pool towels are large and of excellent quality.
* The mattresses and pillows are very comfortable.
* The cleanliness throughout the resort is outstanding.
* The hotel app is efficient, easy to use, and makes handling requests very convenient.
* Poolside drink ordering and delivery service works very well.
* The staff are professional, discreet, and attentive.

Areas for improvement

* Airport pickup was confusing. No one was waiting for us at the airport, and there was no sign when we arrived. After about 10 minutes of searching, someone finally placed a Sunweb sign at the MTC front desk. The voucher mentioned going to the MTC desk, but this was not stated in the email, which caused confusion.
* The air conditioning cools the main room well, but the bedroom remains a bit warmer.
* The refrigerator in the room does not keep drinks cold enough.
* The gym needs maintenance. Two of the three treadmills were out of order, the pull machine was broken. There is no air conditioning, it was too warm.
* Soundproofing could be improved. Noise from neighboring rooms, balconies, and the air conditioning unit were noticeable.
* The room door does not seal properly around the edges, which may contribute to noise and reduced insulation.
* There is no water refill station. Guests have to request bottled water, which is limited to 0.5-liter bottles.
* The coffee machine in the room was broken, and the replacement one did not seem to work well.
* The meal service opening hours could be more convenient (earlier).
* The beds are comfortable but too short for taller guests.
* Housekeeping occasionally forgot to replenish coffee capsules and hair conditioner.

It was very clean, peaceful and relaxing. Everything was close and accessible.

I’ve just returned from an 11-night stay at Barceló Margaritas Royal Level, and overall I had a fantastic holiday.

The Royal Level upgrade was definitely worth it for me. Having access to the exclusive pool area made the experience feel much more relaxed and premium, with plenty of sunbeds available and a quieter atmosphere compared to the main hotel areas.

The hotel itself was very clean and well maintained. My room was modern, comfortable, and cleaned to a high standard every day. The staff throughout the hotel were friendly, hardworking, and always helpful.

A special mention has to go to Luisa at the Royal Level bar. She was consistently professional, kind, and genuinely caring throughout my stay. She worked incredibly hard every day and her excellent service really stood out.

I also want to give a big shoutout to the entertainment team — Maria, Nico, Sophie, and Odio. They were fantastic and clearly put a huge amount of effort into making every day enjoyable for guests. Their enthusiasm, energy, and friendliness really added to the holiday, and they did a brilliant job.

Food was good overall, with a decent variety across breakfast, lunch, and dinner. There was always something to find, even for fussy eaters. Drinks selection was also solid, especially as part of the all-inclusive package.

Location-wise, the hotel is in a good spot with regular shuttle buses to the beach and easy access to Playa del Inglés and Yumbo Centre.

The only minor point for improvement would be slightly more variety in some of the evening shows and a few of the earlier daytime games. That said, this is absolutely not a reflection of the entertainment team themselves—they were excellent and worked incredibly hard with great enthusiasm.

Overall, I had a brilliant time and would happily return. A great choice if you’re looking for a relaxing all-inclusive stay in Gran Canaria, especially if you go for the Royal Level experience.

Gary from Scotland

Habitación, restaurante y zona de piscina

Desayuno comida y cena muy bien sobre todo el personal escelentes.

We are currently staying at the Barcelo Margaritas Royal Level for adults only. We are pleased with the cleanliness, the rooms and the food but we are very disappointed with the entertainment, which we feel is non existent. For example Saturday night was 'Mr Barcelo' which consisted of the entertainment team and guests competing. It was infantile to say the least. We complained to the hotels assistant manager who said that they are offering a relaxing holiday and noted our complaint. We will not be booking this hotel again.

There’s nothing not to like at this great hotel. However it has got a little pricey lately I noticed m

Stayed 10-14 June All Inclusive
I wanted to write this review as I had read a few poor reviews before leaving & was a bit nervous about the snap decision we'd made.
I can hand on heart say that, for us, there was absolutely nothing wrong with this hotel. The service was impeccable, the food & drink was excellent quality with an excellent choice & the hotel itself was tidy & well maintained.
We had completed check in online as we didn't want any extra hassle after the new EES checks (which, by the way, was nowhere near as bad as we thought it was going to be - Las Palmas airport was well organised) so all we had to do was collect our wrist bands when we arrived, which took all of 5 minutes - we wouldn't even have had time to drink the glass of cava we were offered.
We had booked a twin room which is what we got. The room was very spacious with a pull out sofa bed as well as twin beds, a TV that swivelled so that you could watch it from bed or the sofa if inclined, 2 wardrobes, table & chairs & a good sized bathroom with a walk in rainfall shower. The balcony was also a good size with 2 loungers & a table & chairs.
We had a hairdryer, free safe & iron & ironing board plus mini fridge, a kettle & a Lavazza coffee machine (pods were replaced daily). All the usual toiletries were provided if you're travelling light as were robes, slippers & pool towels. In short, everything that you expect from Barcelo.
There is an app which you can use to order drinks from your sun lounger & to book La Fuega which is the Royal Level a la carte restaurant (a BBQ restaurant with a set menu - well worth the visit if you're not veggie or vegan). The only time that I will ever say this - the app was more user friendly for Android.
There is one restaurant that serves breakfast (until 11:00), lunch & dinner buffet style with waiter service for drinks. There were obviously peak times but we never struggled at breakfast or lunch & the one night it was busy for dinner, we just had another drink in the bar area.
As some have commented, there is no proper indoor bar area; for evening drinks there are a few tables & comfy chairs on the decking & then a bandstand type area that is half restaurant overflow & half bar seating area. Not an issue when the weather is warm & still but I can see how it wouldn't be as pleasant in the cold, rainy or windy conditions.
There are plenty of sun loungers & cabana beds around the pool & they did get taken quite quickly but, again, we never struggled to get a spot even if it wasn't a 'prime' spot.
The pool itself was lovely. Yes, the paint has worn a bit thin in areas & perhaps this does make it look dirty at first glance but it was most definitely clean. It was also heated & has proper steps into it so you can just walk right in.
I would love to name the few members of staff that stood out but, thanks to the very generous measures of branded spirits, I can't remember! Every member of staff we encountered was polite, helpful, happy & friendly.
We usually stay at the Fuerteventura Mar due to it's convenient location near the airport however, even with the longer taxi journey (expect to pay EUR 50 each way with tip), we would not hesitate to come here again.

Todo.

Tout

El trato del personal

Fue de verdad una experiencia inolvidable. Muchas gracias por su atención.

Very nice hotel really friendly staff especially Andreis young man will go far

We had the most amazing time at this hotel. One of the highlights was the service from Andreas. They were amazing and made everything so easy which resulted in a relaxing holiday. We will be booking again for next year and hope they are here!

Séjour Magnifique. Personnel Top . Une pensée particulière pour le personnel réception (marta et Moses) et Restaurant ( Luiza et Ali) très attentionnés et agréables. Je reviendrai sans aucune hésitation.

Ami tetszett az a szoba, illetve a szálloda elhelyezkedése.

Me encantó todo no tengo ninguna queja hemos ido dos veces y volveremos sin duda alguna

Love this hotel but the I stayed in this time was nowhere near as nice as last time especially for the money it cost.

En general todo, pero lo más la amabilidad del personal 🫶