Holiday Inn Express - Almaty by IHG

Hotels
•
Holiday Inn Express
8.3 (2814 reviews)
Seifullin Ave. 597 /5 , Almaty , KZ

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly, attentive staff / strong service
Clean rooms and good housekeeping
Very good location
Good value for price (several guests)
Cons:
Breakfast often described as weak or poor
Rooms can be small, poorly ventilated or show wear (AC/heating issues)
WiFi problems and some missing in-room amenities (no fridge)
Operational/charge issues at check-in (extra fees, no complimentary water)

Categories

Cleanliness
8.9
Multiple reviews explicitly praise cleanliness (Turkish: 'Temizliği', Russian: 'чисто', Korean: '깔끔하게 정돈'). A few maintenance-related issues (bathroom floor water) noted but overall impressions are positive.
Service
8.6
Service is frequently praised — attentive staff, specific thanks to a manager, friendly personnel in many reviews. Some isolated negatives: slow staff or absentee staff and a complaint about being charged for early access and no water offered.
Location
9.2
Location is repeatedly mentioned as a strong positive (multiple 'konumu', 'Good location' comments). Generally regarded as a clear strength of the property.
Room Quality
7.5
Mixed to negative mentions: some rooms described as narrow, windowless or poorly ventilated, AC/temperature problems, reports of a tired property and a bathroom leak. Cleanliness is good but physical room quality and comfort have notable issues.
Amenities
8.1
Basic amenities are present and appreciated by several guests (Korean review notes adequate amenities), but there are complaints about lack of in-room fridge, WiFi not working for business needs, and limited/dated facilities.
Value for Money
8.4
Several guests highlight good value ('Great facility for the price', '가성비 괜찮았던'), though a few feel services or breakfast could be better for the price and point out extra charges at check-in.
Food and Beverage
7.4
Food/breakfast sentiment is mixed but leans negative: multiple comments call breakfast weak or terrible ('Colazione terribile', 'завтрак слабый'), while some others praise tasty breakfasts — overall slightly below average.
Overall Experience
8.3
General guest sentiment is positive with frequent praise for staff, cleanliness and location; isolated operational issues (room size, AC, breakfast, WiFi) prevent a higher overall rating. This aligns with the target overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-14 23:38

Property Description

Convenient Location
Located in Almaty, just 1.5 km from Almaty Central Stadium, Holiday Inn Express - Almaty, an IHG Hotel offers easy access to key attractions like Kasteev State Museum of Arts and Kazakhstan Independence Monument.

Modern Amenities
This 3-star hotel boasts a range of modern amenities including air conditioning, flat-screen TVs, and free WiFi. Guests can also enjoy the convenience of a 24-hour front desk, business centre, and a shared lounge.

Dining and Entertainment
Indulge in delicious meals at the on-site restaurant and unwind with a drink at the hotel bar. For those seeking entertainment outside the hotel, Central State Museum of the Republic of Kazakhstan is just 1.7 km away.

Ready to experience comfort and convenience in Almaty? Book your stay at Holiday Inn Express - Almaty today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.3
Based on 2814 reviews
Cleanliness: 8.9
Service: 8.6
Location: 9.2
Room Quality: 7.5
Amenities: 8.1
Value for Money: 8.4
Food and Beverage: 7.4
Overall Experience: 8.3
J
Jim • family_with_children • us
9
Pros:

The staff was very friendly and helpful. The roof restaurant was relaxing.

Cons:

Not the hotel's fault, but there was a lot of construction on the street.

2026-10-20 • via Nuitee
P
Peter • extended_group • kr
7
전시 참가 목적이라면 괜찮은 편
Pros:

위치 괜찮음 (택시 이동 시: 알마티 공항으로부터는 약 40분 거리, Atakent 전시장 & 도스틱 플라자로부터는 약 15분 거리, 침불락 (Medeu)까지는 약 30분 거리).

Cons:

어쩔 수 없지만 Holiday inn 특성 상 방 크기가 아담함.
조식 메뉴는 다양한 편이지만 음식 자체는 평가하기 어려움.
주변 식당 및 편의 시설 찾기 어려움.

2026-10-20 • via Nuitee
V
Vadim • family_with_children • az
5
Pros:

Номер чистый.

Cons:

В номере очень холодно. Отопления нет. Кондиционер не работает. На требование поменять номер сказали, что во всех номерах так и дали масляный радиатор. В ванной комнате еще холоднее. Тапочек нет, халатов нет.

2026-10-17 • via Nuitee
S
Suranov • family_with_children • kg
10
Чувствовали себя как в Европе. Дети были в восторге.
Pros:

Очень вежливый персонал и все было оперативно организовано. Вкусный завтрак.

2026-10-17 • via Nuitee
E
Elvin • solo_traveller • az
9
2026-10-14 • via Nuitee
Алшын • family_with_children • kz
10
2026-10-14 • via Nuitee
N
Nicole • family_with_children • cn
7
Pros:

整体 ok，毕竟国际连锁酒店，只是房间有点小，床也有点小，价格再便宜一点就好了。

Cons:

房间有点小，床有点窄

2026-10-12 • via Nuitee
O
Odil • family_with_children • uz
4
2026-10-12 • via Nuitee
M
Mike • solo_traveller • gb
10
Pros:

Business type hotel clean and well run

Cons:

A little bit outside the centre

2026-10-12 • via Nuitee
M
Mike • solo_traveller • gb
9
Good stay
Pros:

Well run with a good breakfast I had read some negative online but found it a good experience personally.

2026-10-07 • via Nuitee
Лаула • couple • kz
8
2026-09-19 • via Nuitee
B
BOJAN • solo_traveller • rs
8
2026-09-11 • via Nuitee
I
Iroda • couple • uz
10
Pros:

бар на верхнем этаже, быстрота работы персонала

2026-09-10 • via Nuitee
A
Ariunjargal • solo_traveller • mn
7
2026-09-10 • via Nuitee
A
Arsen • couple • uz
10
2026-09-09 • via Nuitee
K
Kamila • couple • uz
10
2026-09-07 • via Nuitee
G
Gulnur • couple • kz
8
2026-09-06 • via Nuitee
F
flavia • solo_traveller • it
7
2026-08-27 • via Nuitee
F
flavia • family_with_children • it
7
Pros:

Hotel nuovo e pulito in posizione centrale. La vista dall’ultimo piano veramente bella.

Cons:

Eravamo in 4 e abbiamo trovato il divano letto (molto scomodo) non pronto al nostro arrivo. Abbiamo dovuto sollecitare più volte. Anche le ciabatte e gli spazzolini erano solo per 2. La stessa cosa è capitata il giorno seguente per un lavandino che non funzionava, abbiamo dovuto sollecitare più volte. Dalla grata del condizionatore sul soffitto cadevano gocce di acqua.

2026-08-27 • via Nuitee
N
Nagima • couple • kz
10
2026-08-25 • via Nuitee