Hilton Garden Inn Cancun Airport

Hotels
•
Hilton Garden Inn
8.1 (5757 reviews)
Carr. Cancun - Chetumal KM. 22 , Cancún , MX
+52 998 372 9860

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good breakfast
Convenient location
Clean gym
Cons:
Slow check-in
Dirty towels
Uncomfortable beds

Categories

Cleanliness
7.31
Multiple reviews mentioned issues such as dirty towels and a non-draining shower, leading to a lower score.
Service
8.78
General comments indicate service was average with some positive notes on helpful staff.
Location
8.82
The location is praised for being convenient to the airport.
Room Quality
7.77
While rooms were spacious, there were complaints about being outdated and allowing too much light in.
Amenities
8.3
Amenities such as the pool and bar received positive remarks.
Value for Money
7.26
Several reviews expressed that the hotel was overpriced compared to the service and experience.
Food and Beverage
8.31
Breakfast was mentioned as a positive aspect but some found the restaurant too pricey.
Overall Experience
8.28
The overall sentiment indicated a fair experience but noted some shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 15:20

Property Description

Luxurious Accommodation
Hilton Garden Inn Cancun Airport offers air-conditioned rooms with modern amenities, ensuring a comfortable stay for guests. From a coffee machine to a safety deposit box, we have everything you need for a relaxing vacation.

Convenient Facilities
Enjoy our outdoor swimming pool, fitness centre, and terrace during your stay. Indulge in delicious meals at our restaurant, take advantage of the free shuttle service, and stay connected with complimentary WiFi throughout the property.

Exceptional Service
Our bilingual staff is available 24/7 at the front desk to assist you with any queries and help you plan your itinerary. Start your day with a buffet or American breakfast before exploring nearby attractions like Beto Avila Stadium and Cancun Government Palace.

Book now for an unforgettable experience at Hilton Garden Inn Cancun Airport!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.1
Based on 5757 reviews
Cleanliness: 7.31
Service: 8.78
Location: 8.82
Room Quality: 7.77
Amenities: 8.3
Value for Money: 7.26
Food and Beverage: 8.31
Overall Experience: 8.28
F
Florence • solo_traveller • gb
10
Great location and friendly staff
Pros:

The hotel is very clean, has great facilities and the staff were all very friendly and accommodating. The bed was comfortable and the shower had good pressure.
The free shuttle to the airport is a bonus, it’s easy to walk but if getting an early flight the shuttle makes it easier and the driver was very helpful.

2026-10-31 • via Nuitee
A
Alexander • couple • ca
5
Wont stay again
Pros:

Close the airport

Cons:

Very poor food quality

2026-10-30 • via Nuitee
L
Linda • couple • ca
8
We were only there for one night It was a convenient place to stay.
Pros:

The location and free shuttle from the airport.

Cons:

The breakfast was expensive and not worth the price.

2026-10-29 • via Nuitee
N
Nicolas • couple • ca
10
2026-10-29 • via Nuitee
N
Nellie • solo_traveller • mx
5
Pros:

The proximity to the terminal was great.

Cons:

The age of yhe property shows and it’s not really worth the price tag.

2026-10-29 • via Nuitee
N
Nicolas • couple • ca
10
2026-10-29 • via Nuitee
E
Estela • couple • us
10
2026-10-28 • via Nuitee
A
Arturo • couple • it
10
2026-10-28 • via Nuitee
J
Josue • couple • mx
1
2026-10-28 • via Nuitee
M
MARIA GUADALUPE • family_with_children • mx
10
Pros:

Excelente el desayuno

Cons:

No hay agua para tomar en la habitación

2026-10-28 • via Nuitee
P
PI LAN • solo_traveller • tw
9
Location is perfect nearby airport but far away from Cancun Beach and city
Pros:

Location near airport

Cons:

1.the basin was blocked
2.Hotel cannot allow Uber to pickup guests at hotel

2026-10-28 • via Nuitee
C
Charlotte • couple • gb
5
Pros:

It was very close to the airport but the Reception staff seemed in partnership with local taxi cabs to make it IMPOSSIBLE to walk to the hotel from the airport terminal.

Cons:

The Reception staff told us they couldn’t provide us with a shuttle taxi for 90 minutes! Crazy
They should have told us to walk the very short distance

2026-10-28 • via Nuitee
A
Arturo • solo_traveller • it
10
2026-10-28 • via Nuitee
J
Julied • couple • co
6
Esta bien para casos en que se necesite estar cerca al aeropuerto
Cons:

el desayuno no estaba incluido, El hotel no incluía amenidades básicas como pañitos, copitos ni gorro de baño, ni algodón.

2026-10-27 • via Nuitee
F
Francisco • solo_traveller • hn
6
Regular
Pros:

Ubicación

Cons:

Pocas amenidades

2026-10-27 • via Nuitee
J
Jean-François • family_with_children • be
8
J’ai adoré la piscine
Pros:

La piscine

Cons:

Le bar

2026-10-27 • via Nuitee
D
Diaz • couple • mx
10
2026-10-27 • via Nuitee
T
Thorben • solo_traveller • de
8
2026-10-26 • via Nuitee
T
Thomas • solo_traveller • us
8
Close to tren Maya and airport. Great location.
Pros:

Comfortable. Clean. Location, location, location

2026-10-25 • via Nuitee
K
Kelly • solo_traveller • us
10
Pros:

Clean, efficient, and affordable

2026-10-25 • via Nuitee