Hilton Garden Inn Cancun Airport

Hotels
•
Hilton Garden Inn
8.1 (5757 reviews)
Carr. Cancun - Chetumal KM. 22 , Cancún , MX
+52 998 372 9860

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good breakfast
Convenient location
Clean gym
Cons:
Slow check-in
Dirty towels
Uncomfortable beds

Categories

Cleanliness
7.31
Multiple reviews mentioned issues such as dirty towels and a non-draining shower, leading to a lower score.
Service
8.78
General comments indicate service was average with some positive notes on helpful staff.
Location
8.82
The location is praised for being convenient to the airport.
Room Quality
7.77
While rooms were spacious, there were complaints about being outdated and allowing too much light in.
Amenities
8.3
Amenities such as the pool and bar received positive remarks.
Value for Money
7.26
Several reviews expressed that the hotel was overpriced compared to the service and experience.
Food and Beverage
8.31
Breakfast was mentioned as a positive aspect but some found the restaurant too pricey.
Overall Experience
8.28
The overall sentiment indicated a fair experience but noted some shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 15:20

Property Description

Luxurious Accommodation
Hilton Garden Inn Cancun Airport offers air-conditioned rooms with modern amenities, ensuring a comfortable stay for guests. From a coffee machine to a safety deposit box, we have everything you need for a relaxing vacation.

Convenient Facilities
Enjoy our outdoor swimming pool, fitness centre, and terrace during your stay. Indulge in delicious meals at our restaurant, take advantage of the free shuttle service, and stay connected with complimentary WiFi throughout the property.

Exceptional Service
Our bilingual staff is available 24/7 at the front desk to assist you with any queries and help you plan your itinerary. Start your day with a buffet or American breakfast before exploring nearby attractions like Beto Avila Stadium and Cancun Government Palace.

Book now for an unforgettable experience at Hilton Garden Inn Cancun Airport!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.1
Based on 5757 reviews
Cleanliness: 7.31
Service: 8.78
Location: 8.82
Room Quality: 7.77
Amenities: 8.3
Value for Money: 7.26
Food and Beverage: 8.31
Overall Experience: 8.28
K
Klaus Oldenburg • solo_traveller • dk
4
Pros:

Fin beliggenhed, opfyldte vores behov.

2026-10-17 • via Nuitee
M
Megan • couple • au
8
2026-10-17 • via Nuitee
C
Caryn • couple • gb
8
2026-10-17 • via Nuitee
M
marta • family_with_children • pl
10
2026-10-16 • via Nuitee
E
Eric • couple • us
8
2026-10-16 • via Nuitee
A
Anali • couple • mx
6
Solo vale la pena la ubicación
Pros:

Tiene buena ubicación y transporte al aeropuerto gratis

Cons:

Camas incómodas, almohadas que parecen piedras, poca variedad de comida y carísima

2026-10-16 • via Nuitee
J
Jorge • couple • mx
8
Hotel mejorable
Pros:

Bueno

Cons:

El baño y la calidad de la comida en el restaurante lobu

2026-10-15 • via Nuitee
M
Mitchell Anthony • couple • mx
10
2026-10-15 • via Nuitee
O
Odette • couple • de
6
für 1 Nacht ok
Pros:

günstige Lage zum Flughafen, perfekt für eine Zwischenübernachtung
schöne angelegtes Restaurant im Außenbereich

Cons:

Für ein Hilton mit einem Preis von gut 135 € pro Nacht hätte ich zumindest Wasserflaschen im Zimmer erwartet (kann man sich teuer an der Rezeption kaufen - da nützt auch kein gratis Kaffeepulver oder Tee auf dem Zimmer) ; das Frühstück musste ebenfalls (teuer) extra bezahlt werden.
Als Hilton Honor Mitglied hatte ich die Option, die kostenlose Abholung vom Flughafen in Anspruch zu nehmen. Nach Registrierung erhielt man die Auskunft, man solle anrufen, wenn man sein Gepäck hat, damit der Fahrer bescheid weiß. Als ich darauf hinwies, dass ich aufgrund der für‘s Ausland gebuchten E-Sim nur über WhatsApp SCHREIBEN könnte, erhielt ich wiederum den Hinweis der Registrierung. Eine Antwort auf meine Mail bezüglich der Abholung und dass ich nicht telefonieren kann, habe ich bis heute nicht erhalten. Somit blieb uns nichts anderes übrig, als ein teures Taxi für ein paar Minuten Fahrt zu bezahlen, da der Terminal 4 nicht grad fußläufig gelegen ist. Gerade wenn man zum 1. Mal dort ankommt, es spät am Abend, dunkel und fremd ist, ist das nicht nur anstrengend, sondern auch mehr als ärgerlich.

2026-10-15 • via Nuitee
M
Mirnes • solo_traveller • mx
8
2026-10-15 • via Nuitee
M
Maribeth • couple • us
8
Pros:

Muy serca del hotel y muy bonito

Cons:

Que de perdido deben de poner agua para tomar

2026-10-13 • via Nuitee
V
veronica • solo_traveller • do
10
Pros:

Todo

2026-10-12 • via Nuitee
P
Paola Marianna • extended_group • is
10
2026-10-12 • via Nuitee
J
JAIME • couple • es
7
Cancún en el aeropuerto
Pros:

Al lado del aeropuerto, distancia a pie...

Cons:

La cena muy mejorable en el restaurante. Sandwich de pollo muy mejorable....

2026-10-12 • via Nuitee
R
Ruth • couple • gb
9
Pros:

So close to the airport it’s an easy walk - don’t let the taxi drivers con you into a n expensive ride with them !
Comfortable and friendly with great facilities and the shuttle to the terminal worked well

Cons:

We had trouble getting the shuttle from the airport to the hotel. We could not seem to book in advance and were then surrounded by lots of con men trying to make us get in their taxi

But as I said a 5 min walk max so in the end not an issue

2026-10-12 • via Nuitee
U
Ulrikka Rueskov • couple • dk
7
2026-10-12 • via Nuitee
E
E • solo_traveller • gb
8
Had a fabulous stay for the night
Pros:

That it was very close to the airport , Big rooms , very comfortable beds

2026-10-11 • via Nuitee
M
Morag • couple • be
9
Convenient to airport for one night stay
Pros:

Good location close to the airport. Staff were lovely, very pleasant and helpful. Beds comfortable and there was a reasonably good bar and restaurant so it was very convenient for a one night stay. Parking on site was small but we were lucky and got a space

Cons:

A bit dull, brown in decor - but I guess that’s very standard

2026-10-11 • via Nuitee
T
Timothy • couple • mx
6
2026-10-10 • via Nuitee
A
Anja • solo_traveller • si
9
2026-10-09 • via Nuitee