Hilton Garden Inn Cancun Airport

Hotels
•
Hilton Garden Inn
8.1 (5757 reviews)
Carr. Cancun - Chetumal KM. 22 , Cancún , mx
+52 998 372 9860

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good breakfast
Convenient location
Clean gym
Cons:
Slow check-in
Dirty towels
Uncomfortable beds

Categories

Cleanliness
7.31
Multiple reviews mentioned issues such as dirty towels and a non-draining shower, leading to a lower score.
Service
8.78
General comments indicate service was average with some positive notes on helpful staff.
Location
8.82
The location is praised for being convenient to the airport.
Room Quality
7.77
While rooms were spacious, there were complaints about being outdated and allowing too much light in.
Amenities
8.3
Amenities such as the pool and bar received positive remarks.
Value for Money
7.26
Several reviews expressed that the hotel was overpriced compared to the service and experience.
Food and Beverage
8.31
Breakfast was mentioned as a positive aspect but some found the restaurant too pricey.
Overall Experience
8.28
The overall sentiment indicated a fair experience but noted some shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 15:20

Property Description

Luxurious Accommodation
Hilton Garden Inn Cancun Airport offers air-conditioned rooms with modern amenities, ensuring a comfortable stay for guests. From a coffee machine to a safety deposit box, we have everything you need for a relaxing vacation.

Convenient Facilities
Enjoy our outdoor swimming pool, fitness centre, and terrace during your stay. Indulge in delicious meals at our restaurant, take advantage of the free shuttle service, and stay connected with complimentary WiFi throughout the property.

Exceptional Service
Our bilingual staff is available 24/7 at the front desk to assist you with any queries and help you plan your itinerary. Start your day with a buffet or American breakfast before exploring nearby attractions like Beto Avila Stadium and Cancun Government Palace.

Book now for an unforgettable experience at Hilton Garden Inn Cancun Airport!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.1
Based on 5757 reviews
Cleanliness: 7.31
Service: 8.78
Location: 8.82
Room Quality: 7.77
Amenities: 8.3
Value for Money: 7.26
Food and Beverage: 8.31
Overall Experience: 8.28
L
Larissa • couple • ca
8
The pool/ tanning area is such a treat! Very nice hotel overall, was definitely a bit expensive tho
2026-08-08 • via Nuitee
A
Abreu • solo_traveller • mx
10
Pros:

Alberca

2026-08-07 • via Nuitee
B
barbara • family_with_children • es
7
2026-08-07 • via Nuitee
E
Erik • extended_group • nl
7
Prima functioneel hotel om op vliegveld te overnachten
Pros:

Dicht bij de airport

Cons:

Ruime kamers, zwembad. Mogelijkheid voor late check-out voor late vlucht

2026-08-07 • via Nuitee
N
Noemí M. García • solo_traveller • mx
10
2026-08-07 • via Nuitee
R
raphaele • extended_group • fr
9
2026-08-07 • via Nuitee
L
laura • solo_traveller • it
2
Pros:

Location comoda in aereoporto. Ristorante aperto fino alle 10.

Cons:

Stanze poco pulite.
Alla reception il signor Victor ci ha fatto prendere un taxi con una compagnia per andare agli aliscafi suggerendo di prendere subito anche il ritorno e pagare subito entrambe le tratte perche dopo 3 giorni saremmo dovuti tornare in aereoporto. Al ritorno alle 9.30 orario concordato al parcheggio del ferry non e' arrivato nessuno. Dopo varie chiamate alle 10 si e' presentato un ragazzo senza neanche scusarsi e con auto non da 5 persone come pagata e richiesta. Se spendete il nome Hilton suggerite trasporti affidabili! Abbiamo respirato 30 minuti di gas di scarico nell'area di sosta e rischiato di perdere il volo oltre che fare un viaggio stipati come sardine in una macchina non adeguata!

2026-08-07 • via Nuitee
P
Paul • family_with_children • gb
10
2026-08-06 • via Nuitee
K
Kaylee • extended_group • nl
8
2026-08-05 • via Nuitee
N
noemia • family_with_children • es
9
Pros:

Muy cómodo cuando llegar tarde, está situado en el mismo aeropuerto.

2026-08-05 • via Nuitee
C
Carol • extended_group • us
10
Great location, great price.
Pros:

Excellent location to airport. Food is great. Property is clean and nice to host a group.

Cons:

No real concerns. Sometimes the language barrier is frustrating.

2026-08-05 • via Nuitee
G
Giachini • couple • it
9
Pros:

Struttura piena di servizi con personale gentile

Cons:

Nonostante il servizio navetta dall’aeroporto fosse incluso, al nostro arrivo non era disponibile. Dopo aver chiamato la struttura, ci è stato comunicato che non era in funzione, così siamo stati costretti a prendere un taxi, pagando circa 40 euro per un tragitto di appena tre minuti.
Anche il check-in è stato poco organizzato: abbiamo trovato una fila molto lunga e abbiamo dovuto attendere quasi mezz’ora prima di poter effettuare la registrazione.

2026-08-04 • via Nuitee
B
Bryan • solo_traveller • gb
8
Pros:

Facilities including open pool and gym areas. Shuttle option to airport

2026-08-04 • via Nuitee
J
Juan Luciano • family_with_children • ar
8
2026-08-04 • via Nuitee
S
santiago • family_with_children • co
9
Pros:

Muy cómodo y cerca del aeropuerto

2026-08-04 • via Nuitee
R
Rodrigo • couple • cl
10
2026-08-04 • via Nuitee
D
Dian Gt • solo_traveller • mx
9
Habitaciones ruidosas
Pros:

La cercanía con el aeropuerto y el trato del personal.

Cons:

El ruido de las habitaciones contiguas. Es prácticamente imposible descansar porque se escucha el ruido de las habitaciones y a todas horas del día y la noche. Deberían tener un aislante de sonido pies a veces uno va a descansar por unas pocas horas antes de tener un vuelo temprano.

2026-08-03 • via Nuitee
K
Katja • solo_traveller • si
10
Pros:

Prijaznost osebja, ponudba, ambient, lokacija.
Zelo blizu letališča, peš 10 min. Idealno za pozne prihode ali zgodnje odhode z letalom.

2026-08-03 • via Nuitee
G
GERALDINE • family_with_children • fr
7
2026-08-03 • via Nuitee
R
Rita • couple • br
9
Bom hotel!
Pros:

Precisava de hotel perto aeroporto por uma noite, e o Hilton cumpriu bem a tarefa. A noite comemos uma pizza no restaurante. Enfim atendeu nossas necessidades.

Cons:

O ar condicionado é barulhento.

2026-08-03 • via Nuitee