Phoenix Hotel Brooklyn Sunset Park

Hotels
5.5 (949 reviews)
517 39th Street , Brooklyn , us

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Good location
Polite staff
Affordable
Cons:
Poor cleanliness
Lack of amenities
No breakfast

Categories

Cleanliness
3.25
Several reviews highlighted significant cleanliness issues, indicating the hotel was dirty.
Service
6.75
Staff were described as polite but abrupt, indicating room for improvement in service quality.
Location
8.75
Many guests praised the location's proximity to public transport and restaurants.
Room Quality
5.25
Rooms were often described as small and needing better maintenance.
Amenities
4.75
Lack of basic amenities such as breakfast and functional appliances were frequently mentioned.
Value for Money
6.25
Mixed sentiments about pricing relative to quality, but some guests appreciated the lower cost.
Food and Beverage
2.25
No breakfast services and missing items like coffee were noted by many guests.
Overall Experience
6.75
Overall sentiment mixed with comfort and location noted, though many had specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 23:26

Property Description

Modern Amenities
This Brooklyn hotel offers free Wi-Fi, parking, and air-conditioned rooms with flat-screen TVs. The en suite bathrooms and wood flooring add a touch of elegance to your stay.

Convenient Location
Located just a 10-minute walk from the 36th Street subway station, guests can easily access popular attractions like Times Square, Barclay’s Center arena, Botanic Garden, and Prospect Park within minutes.

Exceptional Service
With a 24-hour front desk and on-site vending machines, Phoenix Hotel Brooklyn Sunset Park ensures convenience and assistance whenever needed. Plus, a variety of restaurants nearby cater to every culinary craving.

Experience comfort, convenience, and top-notch service at Phoenix Hotel Brooklyn Sunset Park. Book your stay now for an unforgettable Brooklyn getaway.

Important information:

Please note that the name on the credit card provided at check-in should match the name on the reservation. That person must be present at check-in with the same credit card and an official ID.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

5.5
Based on 949 reviews
Cleanliness: 3.25
Service: 6.75
Location: 8.75
Room Quality: 5.25
Amenities: 4.75
Value for Money: 6.25
Food and Beverage: 2.25
Overall Experience: 6.75
H
Hani • solo_traveller • us
7
2026-06-06 • via Nuitee
O
Oleh • family_with_children • us
9
2026-06-05 • via Nuitee
T
Tony • solo_traveller • us
10
As far as I know, the place is pretty good. I’ve been staying here for months probably up to a year
Pros:

The manager is good people and the staff work is very good people. I’ve been here for the last probably a year staying here when I have to stay here every time I stay here the manager and the state of make sure I am good. They take care of me always have taken care of me. I never had no problems if I have a problem or something, I told the manager or staff and they very good handle it whatever I need all I can say I could go anywhere else if I wanted to, but I choose here and I have a good relationship with Phoenix hotel God bless them and the staff🙏🏿💯

Cons:

I don’t think there’s anything I didn’t like cause they handle everything whatever I need. Everything is fine with me if I have a problem, they just handle the situation.💯💯

2026-06-02 • via Nuitee
J
Jamshed • solo_traveller • us
6
2026-06-02 • via Nuitee
T
Tony • solo_traveller • us
3
Pros:

I’m a regular customer every week through the weekdays and they be charging too much extremely too high on the prices they jacked the price up and down up and down when you have a regular customer they don’t keep the price stable. They go two times. It’s of what is worth staying here and that’s not right!

Cons:

The price and right down the street of the hotels they could be charging the right price, but I still do finish with them and they charge one time and a half more on the price. The price could be like for the small room and halfway clean the price should be like 100 bucks with tax instead of going 120 and 130 and all up specially on the weekends and they know that you are a regular customer and they keep jacking the prices up. If they keep on doing it, I will go somewhere else you can go downtown Brooklyn or in the city of Manhattan. Dave price is better than this place.

2026-06-02 • via Nuitee
N
Nick • solo_traveller • us
4
Pros:

the bed was nice king size

Cons:

the parking was a nightmare to find drive around for half hour in circles before getting one in the lot

2026-06-01 • via Nuitee
S
Steven • solo_traveller • us
5
Pros:

The facia on the interior walls is made of granite squares.

Cons:

If I smoked, I would be offended by the poster in the only elevator. Posters about no smoking laws are fine but this hotel has joined the anti-smoking campaign.
Opening the window fully was blocked by a simple unpainted L-bracket with sharp corners.

2026-06-01 • via Nuitee
S
Sanchez • couple • us
10
2026-05-29 • via Nuitee
S
Sanchez • couple • us
10
2026-05-29 • via Nuitee
C
Correia • couple • us
9
Pros:

Big bed n big tv

Cons:

House keeping left my door unlocked after cleaning it

2026-05-29 • via Nuitee
A
Akeana • couple • us
8
Pros:

Simple clean convient

Cons:

Easy access

2026-05-26 • via Nuitee
M
Mirna • couple • us
4
Cons:

No internet no tv

2026-05-22 • via Nuitee
C
Correia • couple • us
10
Pros:

Close to the stores and transportation

2026-05-21 • via Nuitee
M
Mario • solo_traveller • it
5
2026-05-17 • via Nuitee
D
Douglas • solo_traveller • us
8
Great Value Hotel in Brooklyn
Pros:

Clean and modern in a quiet area. Less expensive than many other Brooklyn hotels. Good access to bus lines.

Cons:

Pretty far from a subway station. Rooms are very small and tight.

2026-05-17 • via Nuitee
P
Phil • solo_traveller • us
9
2026-05-15 • via Nuitee
A
Archil • couple • us
10
2026-05-15 • via Nuitee
E
Eda • solo_traveller • us
10
2026-05-12 • via Nuitee
C
Cynthia • couple • us
7
2026-05-07 • via Nuitee
G
Grappone • solo_traveller • us
7
Pros:

Convenient

Cons:

Need to provide more towels

2026-05-06 • via Nuitee