Hotel Indigo Karuizawa

Hotels
•
Hotel Indigo
9.2 (1446 reviews)
Nagakura Yashikizoe 18-39 , Karuizawa , jp
+81 267-42-1100

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Free
Children allowed

Facilities

Fitness facilities
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Beautiful hotel facilities
Cons:
Limited restaurant options
Inconsistent food quality

Categories

Cleanliness
8.75
Comments on cleanliness were mixed, with mentions of slight issues, but overall well-maintained.
Service
9.99
Many reviews highlighted the friendly and helpful staff.
Location
9.26
Location received praise but noted that it may be inconvenient for non-drivers.
Room Quality
9.71
Rooms described as comfortable and well-designed.
Amenities
9.24
Amenities generally appreciated, though some limitations on facilities were noted.
Value for Money
8.7
Some reviews mention the hotel’s pricing as not reflecting overall experience.
Food and Beverage
8.25
Food quality varied; breakfast received mixed reviews regarding variety.
Overall Experience
9.72
Most reviews conveyed a very positive overall experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:26

Property Description

Luxurious Accommodation
Hotel Indigo Karuizawa offers a 4-star experience just 3 km from JR Karuizawa Station. The guest rooms feature elegant decor, modern amenities, and some even include a private hot tub and seating area for ultimate comfort.

Dining and Wellness
Indulge in a culinary journey at the hotel's restaurant or enjoy a workout session at the fitness centre. After a day of exploring, unwind in the public bath and rejuvenate your senses.

Convenient Location
Located near Karuizawa Prince Shopping Plaza and Karuizawa Oga Hall, this hotel provides easy access to popular attractions. With a 24-hour front desk and room service, your needs are always met at Hotel Indigo Karuizawa.

Book your stay now and experience luxury in the heart of Karuizawa!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Internet

    No internet access available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.2
Based on 1446 reviews
Cleanliness: 8.75
Service: 9.99
Location: 9.26
Room Quality: 9.71
Amenities: 9.24
Value for Money: 8.7
Food and Beverage: 8.25
Overall Experience: 9.72
Y
Yen Hui • family_with_children • tw
10
2026-07-23 • via Nuitee
A
aura • family_with_children • es
9
2026-07-22 • via Nuitee
秀次 • couple • jp
9
2026-07-22 • via Nuitee
M
Mei-Ching • solo_traveller • tw
7
不符合性價比的名牌
Pros:

空間造景

Cons:

房間太小，位置不方便一定要搭接駁車才能到接近車站的地方。

2026-07-21 • via Nuitee
S
Shuntaro • couple • jp
6
普通
Pros:

☀︎ラグジュアリー感は素晴らしかったです。

Cons:

☀︎外国人向けの金額設定かなと思いました。
☀︎排水口からの匂いが部屋のお風呂、トイレ付近に充満していたので、改善を求めます（1131号室です）

2026-07-20 • via Nuitee
S
sara • family_with_children • gb
9
Gorgeous hotel, beautiful landscaping, super friendly and helpful reception staff.
Pros:

Gorgeous setting, architecturally designed with beautiful landscaping. Large rooms, comfortable beds with a great shower. Very clean hotel. Reception staff were fantastic, went above and beyond to assist and provide guidance with local recommendations for restaurants which were all fantastic - authentic Japanese restaurants, catering to locals. Walking distance to the mall (if you don't mind a flat 20 minute walk) or you can take the free shuttle. Highly recommend and would definitely stay again.

Cons:

Breakfast was rather chaotic. Guests are allocated a table and there was often a wait. Coffee wasn't very nice and would have expected better. The gym was small, I'd say it was OK but would have preferred more equipment.

2026-07-17 • via Nuitee
I
Iriss Ngasze • couple • hk
10
2026-07-17 • via Nuitee
S
Sakai • family_with_children • jp
7
快適でした！
Pros:

朝食がとで美味しかった。スタッフの皆さんが明るく笑顔がすてきでした

2026-07-14 • via Nuitee
D
daigo • couple • jp
2
2026-07-14 • via Nuitee
S
Sachiko • family_with_children • jp
10
2026-07-12 • via Nuitee
S
Sho • family_with_children • jp
8
2026-07-12 • via Nuitee
W
Wen-Huei Huang • solo_traveller • tw
10
Pros:

現代、美麗且設備與服務一流的飯店，且餐廳很棒。

2026-07-11 • via Nuitee
L
Lorenz • family_with_children • de
6
Super Service, Ausstattung eher Basic für diesen Preis
Pros:

- Sehr netter Service im Restaurant (morgens) und am Empfang
- Sehr gutes Frühstücksbuffet
- Sehr gute Massage im Spa

Cons:

- Kein Tisch abends im Restaurant an 3 Tagen verfügbar - nur In-Room Service.
- Gym-Ausstattung und Zustand sehr überschaubar
- Zimmerausstattung zum Preis eher Basic

2026-07-06 • via Nuitee
F
Fumiki • family_with_children • jp
9
2026-07-06 • via Nuitee
J
JingYi • extended_group • tw
10
Pros:

Very impressive, highly recommended

Cons:

No

2026-07-06 • via Nuitee
K
Kariya • solo_traveller • jp
8
Pros:

施設も綺麗でスタッフも優しかったです。

Cons:

アメニティが1つ足りなく外出する前にフロントに伝えに行き分かりましたと言われましたが、帰ってきてからも準備されておらず再度フロントに問い合わせました。
冷蔵庫に用意された飲み物を飲みましたが最後清算する時にお金がかかると言われました。チェックインする時に説明欲しかったです。

2026-07-05 • via Nuitee
C
Celia • couple • tw
10
2026-07-02 • via Nuitee
M
masami • couple • jp
10
2026-06-30 • via Nuitee
H
Hsiuting • couple • tw
10
2026-06-30 • via Nuitee
H
Hsiuting • couple • tw
10
2026-06-29 • via Nuitee