Hotel Indigo Karuizawa

Hotels
•
Hotel Indigo
9.2 (1446 reviews)
Nagakura Yashikizoe 18-39 , Karuizawa , jp
+81267421100

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Free
Children allowed

Facilities

Fitness facilities
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Beautiful hotel facilities
Cons:
Limited restaurant options
Inconsistent food quality

Categories

Cleanliness
8.75
Comments on cleanliness were mixed, with mentions of slight issues, but overall well-maintained.
Service
9.99
Many reviews highlighted the friendly and helpful staff.
Location
9.26
Location received praise but noted that it may be inconvenient for non-drivers.
Room Quality
9.71
Rooms described as comfortable and well-designed.
Amenities
9.24
Amenities generally appreciated, though some limitations on facilities were noted.
Value for Money
8.7
Some reviews mention the hotel’s pricing as not reflecting overall experience.
Food and Beverage
8.25
Food quality varied; breakfast received mixed reviews regarding variety.
Overall Experience
9.72
Most reviews conveyed a very positive overall experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:26

Property Description

Luxurious Accommodation
Hotel Indigo Karuizawa offers a 4-star experience just 3 km from JR Karuizawa Station. The guest rooms feature elegant decor, modern amenities, and some even include a private hot tub and seating area for ultimate comfort.

Dining and Wellness
Indulge in a culinary journey at the hotel's restaurant or enjoy a workout session at the fitness centre. After a day of exploring, unwind in the public bath and rejuvenate your senses.

Convenient Location
Located near Karuizawa Prince Shopping Plaza and Karuizawa Oga Hall, this hotel provides easy access to popular attractions. With a 24-hour front desk and room service, your needs are always met at Hotel Indigo Karuizawa.

Book your stay now and experience luxury in the heart of Karuizawa!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Internet

    No internet access available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.2
Based on 1446 reviews
Cleanliness: 8.75
Service: 9.99
Location: 9.26
Room Quality: 9.71
Amenities: 9.24
Value for Money: 8.7
Food and Beverage: 8.25
Overall Experience: 9.72
W
Wen-Huei Huang • solo_traveller • tw
10
Pros:

現代、美麗且設備與服務一流的飯店，且餐廳很棒。

2026-07-11 • via Nuitee
L
Lorenz • family_with_children • de
6
Super Service, Ausstattung eher Basic für diesen Preis
Pros:

- Sehr netter Service im Restaurant (morgens) und am Empfang
- Sehr gutes Frühstücksbuffet
- Sehr gute Massage im Spa

Cons:

- Kein Tisch abends im Restaurant an 3 Tagen verfügbar - nur In-Room Service.
- Gym-Ausstattung und Zustand sehr überschaubar
- Zimmerausstattung zum Preis eher Basic

2026-07-06 • via Nuitee
F
Fumiki • family_with_children • jp
9
2026-07-06 • via Nuitee
J
JingYi • extended_group • tw
10
Pros:

Very impressive, highly recommended

Cons:

No

2026-07-06 • via Nuitee
K
Kariya • solo_traveller • jp
8
Pros:

施設も綺麗でスタッフも優しかったです。

Cons:

アメニティが1つ足りなく外出する前にフロントに伝えに行き分かりましたと言われましたが、帰ってきてからも準備されておらず再度フロントに問い合わせました。
冷蔵庫に用意された飲み物を飲みましたが最後清算する時にお金がかかると言われました。チェックインする時に説明欲しかったです。

2026-07-05 • via Nuitee
C
Celia • couple • tw
10
2026-07-02 • via Nuitee
M
masami • couple • jp
10
2026-06-30 • via Nuitee
H
Hsiuting • couple • tw
10
2026-06-30 • via Nuitee
H
Hsiuting • couple • tw
10
2026-06-29 • via Nuitee
S
STEPHEN • solo_traveller • hk
10
2026-06-28 • via Nuitee
O
orna • family_with_children • il
9
מקסים
Pros:

מלון מקסים, נקי ומאובזר, ארוחות ברמה גבוהה, שרות מעולה.

Cons:

היינו שלושה בחדר, השינה על הספה הנפתחת היה מאוד לא נוח.

2026-06-28 • via Nuitee
L
luis miguel • extended_group • ph
10
2026-06-26 • via Nuitee
アリサ • family_with_children • jp
10
2026-06-26 • via Nuitee
J
JUIYAO • extended_group • tw
10
2026-06-25 • via Nuitee
M
Masami • solo_traveller • jp
10
2026-06-24 • via Nuitee
S
Seigo • extended_group • jp
7
ゆっくり2泊出来た事が良かった。
Pros:

食堂の壁が良かった、この壁の様に自然を建物内に表現すると素晴らしい。
フロントを通過しないで気軽に外に出入りできた
部屋風呂の広いのは大変良かった

Cons:

注文した飲み物が遅い
露天風呂の壁が悪い、林の景色がよく見れるようにした方が良い、
（建物の位置、敷地の広さを考えると無理と思います）
大人３人の部屋にしては狭い

2026-06-22 • via Nuitee
K
KONDO • family_with_children • jp
9
2026-06-21 • via Nuitee
M
masaya • couple • jp
8
誕生日で参りましたが、感謝致しております。
Pros:

築3年で建物のセンスが良く、清掃が行き届いていて
素晴らしい空間でした。
従業員の方が皆さん丁寧で優しく嬉しかったです。

Cons:

・朝食受付で待たされてしまった。
朝食のフレンチトーストが非常に甘過ぎて
期待していたので残念でした。
・ディナーのティラミスも甘過ぎました。
ウェルカムドリンクは有難いですが、
アルコールなどのフリードリンクタイムが
あるとなお嬉しいです。

2026-06-20 • via Nuitee
L
Lavinia • solo_traveller • sg
10
Perfectly restful stay, appreciate the spirit of omotenashi from the staff!
Pros:

- Very tranquil and restful; absolutely gorgeous architecture melding with the natural and beautiful environment of Karuizawa.
- Room and bed were very comfortable.
- Excellent and hospitable service from the staff members.
- Hotel shuttle was convenient and reliable.
- Amazing food; loved that local produce was featured prominently and you could taste the freshness and delicacy in the cooking. Enjoyed my dinners in the hotel and the breakfast buffet was beautiful too — great range of both Western and Japanese options.
- Lovely onsen and having the option to use the gym is great too — interestingly, they have a rower machine!

Cons:

- It would be a huge bonus if the gym could have more machines and equipment.

2026-06-20 • via Nuitee
J
Jun • family_with_children • jp
9
2026-06-19 • via Nuitee