Hotel Indigo Karuizawa by IHG

Hotels
•
Hotel Indigo
8.9 (1398 reviews)
Nagakura Yashikizoe 18-39 , Karuizawa , JP

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Free
Children allowed

Facilities

Fitness facilities
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Clean rooms and public areas
Friendly, helpful staff
Excellent breakfast and restaurant dishes
Beautiful views and relaxing surroundings
Comfortable beds and spacious rooms
Onsen and fitness facilities; free parking
Cons:
One report of poor/slow restaurant service
Some distance from the train station; shuttle frequency limited
No laundry facilities and no drink/snack bar
Higher prices during peak season (e.g., Obon)
Entrance access can be inconvenient; occasional language hiccups at reception

Categories

Cleanliness
9.2
Multiple reviews explicitly mention '綺麗' and '清潔' and praise the clean rooms and public areas; cleanliness is consistently highlighted.
Service
9.5
Numerous comments praise friendly, helpful staff and restaurant/service personnel who resolved issues and enhanced stays; one minor note about a language barrier with a foreign receptionist.
Location
8.7
Guests value the river views and relaxing surroundings and note convenience when driving; several mention distance from the station, infrequent shuttle runs, and slightly inconvenient entrance access.
Room Quality
9.2
Rooms described as comfortable (good beds), spacious with balcony and seating, high-quality toiletries, Bose speaker and family-friendly arrangements—overall very positive room quality.
Amenities
8.6
Onsen and fitness facilities are praised and parking is free; however some guests note the absence of laundry and a drinks/snack bar.
Value for Money
8
Generally positive experience but multiple notes that peak-season (e.g., Obon) rates felt high, so value is good but not exceptional.
Food and Beverage
9
Many guests praise breakfast (salad, French toast) and restaurant dishes (steak); only a minority mention slow service or poor restaurant experience.
Overall Experience
9
Overall very positive—beautiful property, relaxing atmosphere, excellent staff and dining for most guests; several say they'd return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:28

Property Description

Luxurious Accommodation
Hotel Indigo Karuizawa offers a 4-star experience just 3 km from JR Karuizawa Station. The guest rooms feature elegant decor, modern amenities, and some even include a private hot tub and seating area for ultimate comfort.

Dining and Wellness
Indulge in a culinary journey at the hotel's restaurant or enjoy a workout session at the fitness centre. After a day of exploring, unwind in the public bath and rejuvenate your senses.

Convenient Location
Located near Karuizawa Prince Shopping Plaza and Karuizawa Oga Hall, this hotel provides easy access to popular attractions. With a 24-hour front desk and room service, your needs are always met at Hotel Indigo Karuizawa.

Book your stay now and experience luxury in the heart of Karuizawa!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Property Video

Guest Reviews

8.9
Based on 1398 reviews
Cleanliness: 9.2
Service: 9.5
Location: 8.7
Room Quality: 9.2
Amenities: 8.6
Value for Money: 8
Food and Beverage: 9
Overall Experience: 9
D
Diane • couple • au
7
2026-10-31 • via Nuitee
瑠未 • couple • jp
9
2026-10-31 • via Nuitee
P
Paritchamon • family_with_children • th
9
2026-10-28 • via Nuitee
H
Hsin Yu • family_with_children • tw
8
2026-10-27 • via Nuitee
R
Ryutarow • couple • jp
9
Pros:

綺麗

2026-10-27 • via Nuitee
R
rudolf • couple • de
8
2026-10-21 • via Nuitee
C
Chieh Yuan • extended_group • tw
9
2026-10-18 • via Nuitee
D
David • couple • us
10
Beautiful property with friendly employees!
Pros:

Beautiful and we loved the view of the river and being able to relax and listen to it. The location is great and glad that we rented a car to be able to explore even further. Great staff and always ready to help out. LOVE the people in the restaurant and they added a great night to our stay!!

Cons:

Not a single thing!

2026-10-18 • via Nuitee
T
TZU FEN • extended_group • tw
10
2026-10-18 • via Nuitee
T
TZU FEN • extended_group • tw
10
2026-10-18 • via Nuitee
W
Wei • family_with_children • jp
9
Pros:

很推薦早餐在戶外用餐！氣氛很好早餐很好吃～
因為是開車去所以交通上沒有很大的困難
本來跟家人在自拍工作人員也是很親切的主動詢問是否需要幫忙拍照！
覺得非常值得！

2026-10-15 • via Nuitee
Y
Yen Ching • couple • tw
10
Pros:

床很舒服
晚餐非常好吃

2026-10-10 • via Nuitee
M
Masami • couple • au
10
2026-10-10 • via Nuitee
A
Amit • couple • us
9
2026-10-09 • via Nuitee
Y
Yuki • couple • jp
10
2026-09-19 • via Nuitee
G
Gillian • extended_group • sg
10
A Slice of Karuizawa Bliss :))
Pros:

Beautiful clean surroundings, excellent service and convenient location ;)

Cons:

Nothing at all

2026-09-17 • via Nuitee
原口 • solo_traveller • jp
9
Pros:

ロケーション最高です。
従業員の方の対応もよい、朝食も美味しい。

2026-09-17 • via Nuitee
T
Topaz • family_with_children • il
10
2026-09-17 • via Nuitee
T
Ting-Hsuan • family_with_children • gb
9
2026-09-15 • via Nuitee
M
Mayuko • extended_group • jp
10
心のリフレッシュ
Pros:

レストランのお料理が最高だった
更にスタッフのサービスも最高
設備も良かった
是非リピートしたい

Cons:

特にない

2026-09-14 • via Nuitee