Grand Mercure SP Pinheiros

Hotels
•
Grand Mercure
8.8 (2192 reviews)
AV REBOUÇAS 2636 Pinheiros , Sao Paulo , BR

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Pets allowed

Review Highlights

Pros:
Great staff and service
Excellent location
Cons:
Cleanliness issues
Long wait times during breakfast

Categories

Cleanliness
7.88
Several comments indicated issues with cleanliness, particularly mold in the bathrooms and dusty rooms.
Service
9.35
Many reviews praised the attentive and friendly staff, particularly noting individual employees.
Location
9.39
Guests consistently highlighted the excellent location near restaurants and transportation options.
Room Quality
8.84
Rooms were reported as spacious and comfortable with some mixed feedback on maintenance.
Amenities
8.87
Amenities such as breakfast and room features received good ratings, although there were suggestions for improvements.
Value for Money
8.83
Guests felt the hotel provided decent value for the price, despite some complaints about pricing and additional fees.
Food and Beverage
8.38
While breakfast was generally praised, there were some comments about quality not meeting expectations.
Overall Experience
8.85
Overall, the hotel provided a positive experience, but attention is needed in cleanliness and service efficiency during busy times.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:08

Property Description

Luxurious Accommodation
Experience comfort and style at Hilton Garden Inn Rebouças. Unwind in guest rooms equipped with modern amenities including flat-screen TVs and 220V outlets, ensuring a relaxing stay.

Convenient Facilities
Indulge in a delicious buffet breakfast served daily at the property. Stay active at the fitness centre or enjoy a drink at the bar. With a restaurant on-site, culinary delights are just steps away.

Prime Location
Located just 3 km from Pacaembu Stadium, our 4-star hotel offers easy access to MASP Sao Paulo and Ibirapuera Park. With a 24-hour front desk and the option for private parking, your stay is sure to be seamless.

Book now for an unforgettable stay at Hilton Garden Inn Rebouças in Sao Paulo.

Important information:

When traveling with pets, please note that an extra charge of BRL 120 plus taxes per pet applies. One pet per room. The pet's vaccination card need to be presented at the hotel.

Please note, when booking 10 rooms or more, different policies and additional supplements may apply. We emphasize that the contracted daily rate covers a 24-hour period, with check-in from 2:00 PM and check-out by 12:00 PM. The interval of up to 3 hours between guest departure and arrival is provided for in MTur Ordinance No. 28 and is intended exclusively for cleaning, sanitization, and tidying of the unit, ensuring the maintenance of our standard of excellence.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.8
Based on 2192 reviews
Cleanliness: 7.88
Service: 9.35
Location: 9.39
Room Quality: 8.84
Amenities: 8.87
Value for Money: 8.83
Food and Beverage: 8.38
Overall Experience: 8.85
S
Sean • solo_traveller • nz
10
Great value for a big clean room in the heart of São Paulo
Pros:

Great Breakfast, large room! Good value and the staff were very helpful going above and beyond to help when I had delivery issues!

Cons:

Not much view from 4th floor

2026-09-20 • via Nuitee
R
Ricardo • couple • br
10
2026-09-15 • via Nuitee
M
Michel • couple • br
8
2026-09-15 • via Nuitee
H
Hugo Ronald • couple • pe
8
2026-09-14 • via Nuitee
I
Ilson • solo_traveller • br
7
Pros:

Localização ótima. Limpeza e camas confortáveis.

Cons:

Com a mudança do hotel para nova rede houve uma piora no atendimento. Funcionários seguem processos e tem pouca empatia com o cliente. Um.exemplo: Pedí um earrly chekin as 8h da manha e foram conceder ja era meio dia.

Quartos de frente para avenida rebouças que fiquei estava muito barulhento. Parecia que os carros estavam passando no quarto. Como o hotel estava cheio somente trocaram no outro dia.

Pedimos um omelete e entregaram para outra pessoa depois de esperar quase 20 minutos.

2026-09-14 • via Nuitee
D
Diniz • solo_traveller • br
5
Preço nao claro pelo hotel e e bookin
Pros:

Localização, e modernidade das instalações

Cons:

Apesar de ter pago um preço ja não barato ainda tive que pagar o café da manhã a parte, o que fez a diária saltar para quase 1000 reais

2026-09-13 • via Nuitee
A
Ana Paula • couple • br
10
2026-09-10 • via Nuitee
A
Americo • couple • br
5
não retorno mais estacionamento difícil de achar manobrista , checkin foi atrasado uma funcionária despreparada
Pros:

bom

Cons:

cama

2026-09-08 • via Nuitee
C
Cibele • couple • br
10
Conforto e qualidade
Pros:

Limpeza e conforto . Café da manhã maravilhoso, bem diversificado, com produtos de qualidade

Cons:

Nada a declarar

2026-09-07 • via Nuitee
L
Ludmila • solo_traveller • br
10
2026-09-02 • via Nuitee
C
Contesini • couple • br
8
Boa
Pros:

boa acomodação, cama confortável..

Cons:

um pouco confuso estacionamento e a entrada tb, pouca orientação.

2026-08-31 • via Nuitee
P
Paula Maria • couple • br
7
2026-08-31 • via Nuitee
J
JACOB • couple • il
9
חוויה מיוחדת ושווה לחזור לאותו מלון
Pros:

צוות עוזר מאד ללא לאות אפילו מעבר לצפוי
מיקום מעולה ובטוח יותר יחסית לכלל ברזיל

Cons:

בעיה של התשתית הסניטרית בשירותים שקיימת בכל הערים שביקרנו בברזיל

2026-08-27 • via Nuitee
G
Guillermo • solo_traveller • cl
10
2026-08-26 • via Nuitee
B
Batista • solo_traveller • br
8
Tranquila sem stress
Pros:

Comodidade

Cons:

Ruído excessivo do ar

2026-08-25 • via Nuitee
R
Roberta • couple • br
10
Estadia excelente em hotel reformado e equipe bem treinada e prestativa
Pros:

Muito boa a localização, perto de tudo, apesar da avenida movimentada. Quarto amplo e bem organizado. Tudo muito novo! Banheiro perfeito com box bem estruturado. Café da manhã excelente. Funcionários da recepção muito prestativos e eficazes.

Cons:

Talvez um pouco de barulho da av Rebouças. Mas a noite o barulho acaba.

2026-08-24 • via Nuitee
L
Lenilson • family_with_children • br
8
2026-08-24 • via Nuitee
P
Peñaranda • solo_traveller • co
10
Está bien y cómodo
Pros:

Son bonitas y amplias

Cons:

No tiene piscina

2026-08-24 • via Nuitee
P
Paula Maria • couple • br
9
2026-08-24 • via Nuitee
D
Daniela • couple • cl
7
2026-08-21 • via Nuitee