Hotel Acapulco

Hotels
7.7 (110 reviews)
Benito Juarez 28, Barrios Historicos, Acapulco Gro , Acapulco , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
First aid kit available
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Service
Value for Money
Cons:
Limited Amenities
Pest Issues
Bathroom Quality

Categories

Cleanliness
6.7
Several mentions of cleanliness but issues with pests and lack of maintenance.
Service
8.7
Service was generally mentioned positively with friendly staff.
Location
9.2
Multiple comments highlighted excellent location near attractions.
Room Quality
7.2
Some rooms were decent, but there were complaints about bathroom conditions.
Amenities
6.7
Notable lack of basic amenities like toiletries and laundry service.
Value for Money
8.2
Considered a good option at this price point despite some shortcomings.
Food and Beverage
7.2
No breakfast included, which is a shortfall for some customers.
Overall Experience
7.7
Overall experiences varied, generally positive but marred by specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:25

Property Description

Convenient Location
Hotel Acapulco is ideally situated just minutes away from Acapulco Bay and La Quebrada cliff, offering easy access to the beach and local attractions.

Comfortable Accommodation
The rooms at Hotel Acapulco are thoughtfully equipped with essential amenities such as air-conditioning, cable TV, and private bathrooms, ensuring a comfortable stay for guests.

Dining and Entertainment
With various dining options within walking distance and Acapulco's vibrant town center just a short drive away, guests can immerse themselves in the local culinary and nightlife scene.

Experience the best of Acapulco at Hotel Acapulco - book your stay now to enjoy a memorable getaway!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.7
Based on 110 reviews
Cleanliness: 6.7
Service: 8.7
Location: 9.2
Room Quality: 7.2
Amenities: 6.7
Value for Money: 8.2
Food and Beverage: 7.2
Overall Experience: 7.7
B
Brieuc • solo_traveller • fr
5
Pros:

La ubicacion

Cons:

El cuarto 29 en general:
- no era limpio (pelos de antiguo huespedes en el cuarto);
- las paredes necesitan un limpieza/actulisacion;
- una persona de tamaño promedio tiene que sentarse de lado para usar el inodoro;
- el baño en general esta demasiado estrecho, se toma una ducha con el inodoro literalemente;
- no habia wifi en el cuarto;

2026-05-19 • via Nuitee
O
omar martinez • solo_traveller • mx
10
Pros:

La habitación está limpia y comoda

2026-05-13 • via Nuitee
T
Toxqui • couple • mx
8
Pros:

UBICACION

Cons:

CAMA DURA

2026-05-07 • via Nuitee
J
Juarez • couple • mx
7
2026-04-28 • via Nuitee
P
Patricia • couple • mx
9
Pros:

La atención del personal y limpieza del lugar.

Cons:

Las camas son un poco incomodas.

2026-04-13 • via Nuitee
G
GARCIA • couple • mx
7
Estancia regular,no me gustó el mobiliario.
Pros:

Aire acondicionado y tv

Cons:

El baño,es muy chico,muy incómodo,sin cortinas ni puerta.

2026-04-10 • via Nuitee
M
Martínez • family_with_children • mx
8
Comodo
2026-04-07 • via Nuitee
A
Alejandro Cano13 • family_with_children • mx
8
Buena opción de hospedaje
Pros:

Tiene buena ubicación, el personal de recepción es amable.

Cons:

Demasiado ruido por las mañanas con el personal de limpieza, te despiertan para hacer el aseo

La habitación tenía una cómoda muy vieja, necesita mantenimiento

2026-04-06 • via Nuitee
O
Ortega • family_with_children • mx
8
Recomendable.economico.buena atención por parte de la recepción.
Pros:

Ubicación.amabilidad de los empleados.

2026-03-26 • via Nuitee
M
Maxime • solo_traveller • fr
7
Hotel correcto por una corta estancia
Pros:

Ubicación interesante.

Cons:

Baños chiquitos.

2026-03-20 • via Nuitee
R
RIVERA MEDINA • family_with_children • mx
10
Pros:

Habitación muy limpia, el baño muy limpio. En general sus servicios valen mucho la pena. Los asistentes muy atentos y agradables.

Cons:

Subir escaleras pero bueno es parte del show. Todo muy bien. Lo recomiendo.

2026-03-18 • via Nuitee
J
JAPETH • couple • mx
10
Buen fin
Pros:

La limpieza y lo gentil del personal

Cons:

Todo me gusto

2026-03-07 • via Nuitee
L
Lázaro Joaquín • couple • es
10
2026-03-06 • via Nuitee
H
Hugo Axel • family_with_children • mx
8
2026-02-22 • via Nuitee
M
Mario Rubén • couple • mx
8
Viaje Express
Pros:

La ubicación

Cons:

El Baño muy pequeño e incómodo

2026-02-14 • via Nuitee
A
Areli • solo_traveller • mx
5
2026-01-29 • via Nuitee
C
Cesar • couple • mx
1
M
Pros:

Ubicación

Cons:

Tamaño

2026-01-29 • via Nuitee
A
Alcantara • couple • mx
7
Cons:

Por las noches, se escuchan muchos ruidos, como si el personal estuviera trabajando.

2026-01-20 • via Nuitee
L
Leyva • couple • mx
9
2026-01-20 • via Nuitee
R
Rafael • couple • mx
10
Confortable
Pros:

Cómodo, y muy céntrico para las actividades y criseros

2026-01-20 • via Nuitee