Hotel Sonno Plaza Allende

Hotels
24 Ignacio Allende PLAZA ALLENDE , Mexico City , MX

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Children allowed

Facilities

WiFi available
Free WiFi
Air conditioning
24-hour front desk
Family rooms
Safety deposit box
Tour desk
Ironing service
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Excellent location
Attentive staff
Cons:
Cleanliness issues
Noise disturbances
Lack of hot water

Categories

Cleanliness
1
Several reviews mention issues with cleanliness including dust and foul odors.
Service
2.69
Mixed sentiments; while some noted attentive service, there were complaints about inability to get timely help.
Location
3.66
Many reviews praised the excellent location close to attractions.
Room Quality
1.7
Reports of noise disturbances and inadequate water supply affected perceptions of room quality.
Amenities
1.65
The lack of hot water and cleanliness issues impacted perceived value of amenities.
Value for Money
2.68
Some guests felt it was a cheap option for location but service quality did not meet expectations.
Food and Beverage
1.64
No specific feedback was provided regarding food or beverage quality.
Overall Experience
1
Overall dissatisfaction with multiple negative experiences during the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 16:28

Property Description

Central Location
Hotel Sonno Plaza Allende is ideally situated in the heart of Mexico City Historic Centre, just a stone's throw away from Zocalo Square and other major attractions. Guests can easily explore the vibrant city center on foot, with key landmarks within walking distance.

Convenient Amenities
This 1-star hotel goes above and beyond to ensure a comfortable stay for guests. Benefit from a 24-hour front desk and a helpful tour desk to assist with all your travel needs. Stay connected with complimentary WiFi throughout the property.

Nearby Attractions
Immerse yourself in the rich culture of Mexico City with popular sites like Museo de Memoria y Tolerancia and National Palace Mexico in close proximity. After a day of sightseeing, relax in the cozy rooms equipped with flat-screen TVs.

Book your stay at Hotel Sonno Plaza Allende now for an unforgettable experience in Mexico City!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM

Location

Guest Reviews

Cleanliness: 1
Service: 2.69
Location: 3.66
Room Quality: 1.7
Amenities: 1.65
Value for Money: 2.68
Food and Beverage: 1.64
Overall Experience: 1
S
Sofi • family_with_children • uy
6
2026-10-24 • via Nuitee
E
ELIETE • extended_group • br
9
2026-10-24 • via Nuitee
A
ALBERTO • extended_group • cr
10
Pros:

Buena ubicación, un lugar muy limpio.

2026-10-22 • via Nuitee
E
ELIETE • extended_group • br
8
Ótimo custo-beneficio.
Pros:

Ótima localização, cama confortável , agua quente.

Cons:

Vazamento de água do chuveiro, vem um pouco para o quarto. Não tem ar condicionado, mas como estava frio não sentimos falta.

2026-10-21 • via Nuitee
S
Sandra Leticia • couple • mx
8
excelente relacion precio calidad
Pros:

la habitacion bastante bien, el baño esta comodo y amplio, en general esta bastante comoda y cumple con lo que se promete, yo solo sugeriria que haya algo en que colgar los abrigos y las bolsas de ahi en mas todo bien,hay un barsito con personal super amable, es muy acogedor y los precios muy muy accesibles

Cons:

podrian mejorar la limpieza, ya que la cama no estaba sacudida y tenia algunas basuritas encima, las tollas que me dejaron estaban humedas pero olian a recien lavado y en el baño tambien estaba un poco sucio de la bañera, habia un poco de tierra

2026-10-19 • via Nuitee
E
Emma • couple • fr
8
2026-10-13 • via Nuitee
O
Othon Daniel • solo_traveller • mx
5
2026-10-08 • via Nuitee
L
Lalish • extended_group • in
7
2026-10-07 • via Nuitee
J
Jose • solo_traveller • us
8
Would recommend for location and price
Pros:

Good value and great location

Cons:

It can be a little noisy in their restaurants after 10pm

2026-09-15 • via Nuitee
R
Ryan • solo_traveller • us
10
2026-09-14 • via Nuitee
K
Kristina • couple • mx
10
2026-09-09 • via Nuitee
E
Enrique • solo_traveller • mx
10
Pros:

Personal muy atento, todo te queda cerca

2026-09-04 • via Nuitee
J
javo • solo_traveller • mx
10
2026-09-04 • via Nuitee
M
Monica • extended_group • mx
8
Limpio y acogedor.
Pros:

La limpieza en todas las áreas, las instalaciones están muy bien, tal cual las fotos, nos atendieron super bien y la ubicación es excelente. A los niños les encantó la habitación y las camas. La regadera muy rica.

Cons:

Solo es observación: no hay mucha ventilación en la habitación pero se puede estar.

2026-08-31 • via Nuitee
J
Johra • solo_traveller • us
10
2026-08-27 • via Nuitee
L
Luis Gerardo • solo_traveller • mx
9
2026-08-24 • via Nuitee
S
SERGIO • solo_traveller • mx
8
Pros:

la ubicacion y confort

Cons:

que no hicieron limpieza en los dos dias que estuve, y que no pusieron papel de baño, toalla, jabon y shampo fui a pedirlo a recepcion.

2026-08-24 • via Nuitee
T
Thiago • solo_traveller • br
10
2026-08-19 • via Nuitee
W
Weldenson • solo_traveller • ht
10
Bien
2026-08-17 • via Nuitee
G
Greta Diaz • solo_traveller • mx
6
Estancia regular, sin elevador 😩
Pros:

La ubicación es perfecta, la habitación amplia.

Cons:

No sirve el elevador y me tocó en 3er piso, eso de subir y baja tantas escaleras, además de que la maleta que llevaba pesaba mucho y la subida y bajada con ella estuvo cardíaco.

2026-08-17 • via Nuitee