Embassy Suites by Hilton Nashville Downtown

Hotels
•
Embassy Suites Hotels
8.9 (2330 reviews)
708 Demonbreun Street , Nashville , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Delicious breakfast
Cons:
Hidden fees
Valet parking issues
Cleanliness in common areas

Categories

Cleanliness
8.31
Several reviews noted cleanliness issues, particularly with common areas and mirrors.
Service
9.28
Most reviews highlighted friendly and helpful staff, despite some concerns about response times.
Location
9.82
Multiple reviews praised the hotel's convenient location near attractions.
Room Quality
8.77
Rooms were generally noted as clean, but some reviews hinted at needed improvements.
Amenities
8.3
Amenities received mixed feedback; some were considered good while others, like valet parking, were criticized.
Value for Money
8.26
Hidden fees and expensive valet were common concerns, impacting perceived value.
Food and Beverage
9.31
Breakfast and cocktails received high praise, contributing positively to the experience.
Overall Experience
9.18
Overall positive experiences with minor drawbacks were consistently shared by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:02

Property Description

Luxurious Amenities
Embassy Suites by Hilton Nashville Downtown offers a range of luxurious amenities including a fitness centre, a restaurant, and a bar. Guests can unwind and stay active during their stay.

Convenient Location
Situated in the heart of Nashville, this hotel is conveniently located near popular attractions such as Bridgestone Arena, Ryman Auditorium, and Johnny Cash Museum. Explore the city with ease from this central location.

Exceptional Service
Experience top-notch service at Embassy Suites by Hilton Nashville Downtown. The attentive staff is always on hand to provide guidance and ensure a comfortable stay for all guests.

Book your stay at Embassy Suites by Hilton Nashville Downtown for a memorable and enjoyable experience in Music City!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 9.95 per 24 hours.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 65 per day.

Location

Guest Reviews

8.9
Based on 2330 reviews
Cleanliness: 8.31
Service: 9.28
Location: 9.82
Room Quality: 8.77
Amenities: 8.3
Value for Money: 8.26
Food and Beverage: 9.31
Overall Experience: 9.18
M
Mandi • family_with_children • us
8
Pros:

It was convenient, clean and everyone was friendly and breakfast was great!

Cons:

The 600 I got charged for resort fee

2026-06-19 • via Nuitee
R
Ryan • solo_traveller • us
6
Eh........ good enough I guess.
Pros:

The hotel was very clean and tidy.

Cons:

The hotel was 30 stories and only 2 of the 5 elevators were working. I waited over 30 minutes one morning and ended up taking the stairs to get down. The pool was also out of commission and when I asked the receptionist if they posted that somewhere because we booked this hotel specifically for the pool because my 3 kids were coming and her response was "no, its an amenity so we arent obligated to notify our guests". She was extremely rude and didnt care at all.

2026-06-19 • via Nuitee
V
Vickie • couple • us
10
Very professional staff just note about parking leased by Embassy would have cleared up misunderstandings!
Pros:

Great stay! More buggies needed at check-in!

Cons:

It was great!

2026-06-19 • via Nuitee
D
Delphine • family_with_children • fr
6
Très mitigé
Pros:

L’emplacement

Cons:

Attendre 30min pour que quelqu’un vienne ouvrir le canapé lit, puis 30min pour les draps et 1h pour les oreillers alors que vous aviez fait la demande au préalable et qu’il est tard… le téléphone cassé dans la chambre donc obligé de descendre à la réception de chaque fois, mes enfants se sont couchés très tard et personne n’en avait rien à faire
Il y a bien mieux

2026-06-17 • via Nuitee
J
Jeannette • extended_group • us
8
Overall we had a pleasant stay
Pros:

Location was perfect and close the downtown bars

Cons:

Access to room service due to the room phone did not work.
The sofa bed was slanted & uncomfortable

2026-06-16 • via Nuitee
H
Hailee • extended_group • us
9
Clean, Short walk to Broadway
Pros:

Breakfast was great! The line was very short and the food hall was clean.

Cons:

Elevators took a long time, anywhere from 10-15 minutes to go up or down. We were given free drink vouchers for the evening reception, line was all the way to the end of the hall. Pool closed at 5PM which was also very frustrating.

2026-06-16 • via Nuitee
T
Tawnya • solo_traveller • us
8
Pros:

The rooms and location

Cons:

The additional $25 charge and they tell you that you can use it or lose it, but they have limits on what you can get. No beverages or chips.

2026-06-15 • via Nuitee
J
James • family_with_children • us
5
It’s a very nice hotel and a very nice location, but unfortunately, we don’t think it’s being run as well as it could.
Pros:

The property was clean and very well located.

Cons:

The staff was not very friendly and seemed offended when I asked simple questions. I think having a check-in at 4 PM and closing the pool at 5 PM. It’s kind of a rip off as well as giving customers complementary drinks and snacks were only for a limited one and a half hour time period. Especially considering the drink tickets had no time limit printed on them so we weren’t able to take advantage of them anyway. This also seems like a rip off. The parking at your hotel was way too expensive considering we are paid guests. Other parking options open to the general public were much cheaper. It doesn’t seem right, where we are your customers and you rake us over the coals for the parking. I mean, it’s not like you’re not making money off of us already.

2026-06-15 • via Nuitee
A
Araceli • couple • us
10
regresaremos pronto
Pros:

excelentes no tubieron la abitacion que abia reservado pero me dieron la opción de una con una mejor vista

2026-06-14 • via Nuitee
J
Jennifer • couple • us
6
Pros:

Night stands not on every lesvier

Cons:

My

2026-06-14 • via Nuitee
R
Roberta • solo_traveller • us
6
Pros:

Bell man was pleasant. Room quiet and clean.

Cons:

The roof top with city view was closed. Too many kids in the pool. Happy hour was subpar.

2026-06-14 • via Nuitee
P
Paul • extended_group • au
8
Pros:

Location and quality of facilities

Cons:

Often had 10 minute waits for the elevators

2026-06-14 • via Nuitee
H
Henrie • family_with_children • us
8
Pros:

Location and cleanliness

Cons:

Too many extra fees

2026-06-14 • via Nuitee
T
Terence • couple • au
10
On our third visit to Nashville we are just scratching the surface.
Pros:

Yes, we love Embassy Suites. Nashville ES is a step above the experience of other cities. Within walking distance, there are many memorable institutions that reflect a musical and racial history that all Americans need to experience and that even foreigners will enjoy. The steak restaurant offers live music, and the happy hour on the fourth floor draws all guests to great views of the city and expert mixologists.

Cons:

The breakfast queues through a tunnel-like side room bamboozled many foreign guests, and the strict opening hours had some Europeans grumbling. Nashville has many sites, and we could not find a good walking map.

2026-06-12 • via Nuitee
B
Brittany • family_with_children • us
8
2026-06-10 • via Nuitee
L
Lori • extended_group • us
9
Pros:

Breakfast was delicious and location was good.

Cons:

There was no privacy in the room bathroom.

2026-06-10 • via Nuitee
Y
Yvonne • extended_group • us
9
2026-06-09 • via Nuitee
S
Sandra Pires de • solo_traveller • br
9
Vale a pena pela localização e conforto.
Pros:

Localização e conforto

2026-06-09 • via Nuitee
D
Danay • solo_traveller • us
10
Please consider this location, it's great!
Pros:

The hotel is clean, location perfect. Free breakfast, restaurant in hotel totally convenient.

Cons:

One employee, she checked me in on 6/1. There were two employees, she was the older lady with dark hair. She shouldn't be in the hospitality business if she can't be pleasant for the HOURS she is working with the public.

2026-06-06 • via Nuitee
M
Matthew • couple • ie
10
Nice hotel, great location and friendly staff.
Pros:

Perfect location and good value for money.

Cons:

Breakfast options were only okay. Also, the outdoor area beside the pool was closed for renovations and you couldn’t go out. There was no sign to tell anyone that and no other outdoor space to be in.

2026-06-06 • via Nuitee