Pestana CR7 Marrakech

Hotels
•
Pestana Hotel & Resorts
8.6 (5336 reviews)
Avenue de la Ménara , Marrakech , MA
+212 5243-33600

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Terrace
See all facilities

Review Highlights

Pros:
Excellent central location (M Avenue / near Medina)
Friendly, helpful staff (frequently praised)
Good/varied breakfast
Rooftop pool
Cons:
Inconsistent service responsiveness (reception often unreachable midday) and isolated rude/staff incidents
Noise from street and nearby restaurants (late-night disturbance)
Sewage smells in corridors/bathrooms reported multiple times
Room shortcomings: bathroom privacy issues, missing mirrors/luggage table, signs of wear
Limited amenities/toiletries and no parking
Perceived poor value for price by several guests

Categories

Cleanliness
6.5
Mixed reports: several guests praised room cleanliness, but multiple strong negative mentions (cleaners forgetting towels/toilet roll, one guest found worms in the bed, and recurring sewage smells) lower this score.
Service
9.8
Mostly praised: many guests describe staff as friendly, helpful and responsive; however there are notable service failures (unanswered reception between 1–4pm, specific reports of rude/exploitative behaviour by a staff member) which are documented but outweighed by frequent positive staff mentions.
Location
10
Consistently excellent: repeatedly described as a prime spot in the new M Avenue/medina area — the most commonly cited positive across reviews.
Room Quality
7
Rooms are modern but show signs of wear; several guests note awkward bathroom layout (bathroom/open to bedroom, lack of privacy), missing fixtures (mirrors, luggage table) and noise from street/restaurants affecting room experience.
Amenities
8.7
Some positives (small rooftop pool) but multiple deficiencies noted: limited toiletries (no lotion/conditioner, only two coffee capsules, limited water), no parking, occasional missing items and limited in-room equipment.
Value for Money
6.8
Several guests explicitly say the hotel is too expensive for what is offered; perceived value is reduced by service lapses, maintenance issues and noise.
Food and Beverage
10
Generally positive: breakfast described as varied and excellent by multiple guests; isolated minor complaints about coffee capsules but overall F&B (breakfast) is a clear strength.
Overall Experience
10
Overall impression is positive for many guests (central location, friendly staff, good breakfast) with several who would return despite noise/service issues; aggregated sentiment trends strongly positive when positives are weighted over negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:28

Property Description

Luxurious Amenities
Experience luxury at its finest with our outdoor swimming pool, fitness centre, garden, and terrace. Unwind and relax in style during your stay at Pestana CR7 Marrakech.

Modern Comforts
Our 4-star hotel offers air-conditioned rooms equipped with all the modern comforts you need, from a flat-screen TV to a safety deposit box. Enjoy a restful night's sleep with our cozy bed linen and towels provided.

Exceptional Service
Our multilingual staff are available 24/7 to ensure your needs are met promptly and efficiently. From Arabic to English, Spanish, and French, we are here to make your stay unforgettable.

Book your stay at Pestana CR7 Marrakech now and indulge in a perfect blend of luxury, comfort, and exceptional service.

Important information:

When booking 5 or more rooms, the hotel will charge a nonrefundable prepayment of 50% of the total amount of the reservation on the guest's credit card.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RAK

Location

Guest Reviews

8.6
Based on 5336 reviews
Cleanliness: 6.5
Service: 9.8
Location: 10
Room Quality: 7
Amenities: 8.7
Value for Money: 6.8
Food and Beverage: 10
Overall Experience: 10
Y
Yassine • solo_traveller • ma
5
2026-10-31 • via Nuitee
F
Fuad • solo_traveller • gb
1
2026-10-31 • via Nuitee
M
Mohammed • couple • gb
6
Beautiful location, very welcoming staff, just poor service all around
Pros:

The hotel looks amazing and so does the rooms

Cons:

The service was horrendous, if you call reception between 1pm and 4pm nobody answers. The cleaners will forget towels and toilet roll. These few things make this a 4* hotel otherwise this surely would be 5*

2026-10-31 • via Nuitee
L
Leila • solo_traveller • fr
9
2026-10-30 • via Nuitee
M
Marta • couple • ma
9
C’est un excellent compromis, et le personnel est au petit soins
Pros:

Emplacement et le service

Cons:

Déco minimaliste. Poubelle des toilettes cassée. Pas de poubelle dans la lichi nette de la chambre. Juste 2 capsule de café et elles étaient décaféinées. Une seule bouteille d’eau pour 2. Des odeurs d’égouts dans les couloirs

2026-10-30 • via Nuitee
Y
Yasmine • couple • ma
8
2026-10-30 • via Nuitee
O
Oussama • couple • ma
7
2026-10-29 • via Nuitee
M
mohamed • solo_traveller • be
10
2026-10-29 • via Nuitee
S
Soumia I. • couple • is
10
Pros:

Great location
Great staff
Good breakfast

2026-10-28 • via Nuitee
Y
Younes • couple • ma
6
Trop cher pour ce que c’est .
Pros:

L’emplacement, la petite piscine sur le rooftop

Cons:

La qualité des finitions. Le bruit des étages dû à la mauvaise isolation. Les mauvaises odeurs d’égouts de la salle de bain.

2026-10-28 • via Nuitee
M
Mohamed • couple • ma
9
2026-10-27 • via Nuitee
A
alexandre • family_with_children • fr
1
2026-10-26 • via Nuitee
A
Ahmed • solo_traveller • ae
3
2026-10-26 • via Nuitee
N
Nair • couple • br
8
It’s was good
Pros:

Location

Cons:

The room, lack of mirrors. Tabe to the luggage

2026-10-26 • via Nuitee
S
Samir • solo_traveller • nl
8
2026-10-26 • via Nuitee
Y
Yassin • extended_group • nl
10
2026-10-26 • via Nuitee
Z
Zayneb • couple • ma
10
2026-10-25 • via Nuitee
L
Lahoucin • solo_traveller • be
7
Sympa mais ne vous attendez pas à du « luxe « . Ronaldo doit encore faire qq efforts :)
Pros:

Emplacement est top en plein milieu de M avenue. Le personnel super sympathique et de bonne humeur ! Toujours aidant

Cons:

L’hôtel est pour moi un trois étoiles selon les normes européennes, certainement pas un 5 étoiles. Les chambres sont modernes mais avec des signes d’usure. La douche ainsi que la toilette ! Donnent sur la chambre donc aucune intimité, très gênant lorsqu’il s’agit d’aller au toilette (incompréhensible cet agencement avec aucun brise vue)

2026-10-25 • via Nuitee
M
Mehdi • couple • ma
1
Ça ne vaut pas le prix les amis!! Vraiment!
Pros:

Emplacement

Cons:

Trop de bruit
La Clim ne marchait pas
Pas de parking pour stationner le soir!!!

2026-10-25 • via Nuitee
M
Michael • couple • nl
8
2026-10-24 • via Nuitee