The Rockefeller Hotel by NEWMARK

Hotels
•
Newmark Hotels, Reserves & Lodges
9 (72 reviews)
12 Christiaan Barnard St, Cape Town, Western Cape, 8001 , Cape Town , ZA
1-5555555

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Facilities

Free WiFi
24-hour front desk
Luggage storage
Concierge service
Elevator
Breakfast available (surcharge)
Safe-deposit box at front desk
Smoke-free property
Tours/ticket assistance
Conference center
See all facilities

Review Highlights

Pros:
Cleanliness
Comfortable Rooms
Good Amenities
Value for Money
Positive Food Experience
Cons:
Service Issues
Inconsistent Staff Performance

Categories

Cleanliness
9.46
Several reviews highlight cleanliness, stating the hotel is clean and well-kept.
Service
7.93
Mixed experiences with service; noted issues like staff arguments and inconsistency.
Location
8.47
Location was mentioned positively, but some guests found the walk to the waterfront longer than expected.
Room Quality
8.92
Rooms are described as comfortable and modern, though there were complaints about lighting and features in specific rooms.
Amenities
9.45
The hotel offers great amenities including spacious rooms and a good gym.
Value for Money
9.41
Guests felt the hotel offered good value for what they received.
Food and Beverage
9.46
Positive feedback on the food service, including breakfast and restaurant options.
Overall Experience
8.93
Overall the experience was good despite some service issues; many guests expressed they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 04:15

Property Description

Experience the vibrant essence of Cape Town at The Rockefeller Hotel by NEWMARK, where comfort meets convenience in the heart of the city.

Recreational Haven
Unwind in our refreshing indoor pool or energize at the 24-hour fitness center. Whether you’re here for work or leisure, you'll find the perfect balance.

Dining Delights
Savor delectable dishes at our array of dining options, including 3 exquisite restaurants and a cozy café. Don’t forget to enjoy a refreshing drink at the bar/lounge after your meal.

Convenience at Your Fingertips
With complimentary Wi-Fi, 24-hour front desk assistance, and self-parking options, we ensure your stay is as seamless as possible. Ideal for business travelers, our conference center and meeting rooms are equipped for all your event needs.

Book your unforgettable stay at The Rockefeller Hotel today!

Important information:

  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CPT

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • Covid

    Property does not offer onsite COVID-19 testing

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

9
Based on 72 reviews
Cleanliness: 9.46
Service: 7.93
Location: 8.47
Room Quality: 8.92
Amenities: 9.45
Value for Money: 9.41
Food and Beverage: 9.46
Overall Experience: 8.93
D
Dorcas • solo_traveller • ke
6
The hotel is very visually appealing— the lobby, the staircase, the rooftop. But the actual guest experience falls well
Pros:

The location and it looks impressive from outside

Cons:

Stayed here for a conference at the CTICC and deeply disappointed. The hotel looks stunning in photos — and that’s exactly where the experience peaks.
Privacy: My room faced directly into the KPMG office block. You have a wall of office workers staring into your room all day. Curtains stayed drawn the entire stay — completely defeats the purpose of having a window.
Amenities: For a property positioning itself as 4-star, being charged for basic toiletries like a vanity kit or an extra toothbrush is frankly insulting. These are standard inclusions at far more modest properties.
Noise: Traffic noise from the street penetrates the room noticeably. If you’re a light sleeper, manage your expectations.
Work setup: There is no proper desk and chair for laptop work — only a couch and low coffee table. For business and conference travelers, note this!
Overall: I would rate this hotel 3 star at best.

2026-05-30 • via Nuitee
G
gofaone • solo_traveller • bw
10
2026-05-30 • via Nuitee
N
Natus • couple • za
10
Great
Pros:

Great atmosphere

Cons:

Nothing

2026-05-29 • via Nuitee
K
kylie • solo_traveller • au
10
Pros:

It was beautiful, clean and good value for money

2026-05-28 • via Nuitee
O
Obakeng • couple • bw
9
2026-05-28 • via Nuitee
K
Khumbuzile • solo_traveller • za
10
Pros:

From our arrival the staff were very helpful and friendly. Food was nice. Good location. It's clean , modern and well managed.

Cons:

We were not informed about checking in times. Arrived a bit early.

2026-05-28 • via Nuitee
D
David • solo_traveller • es
10
Espectacular atención, dejando muy alto Cape Town y Sudáfrica
Pros:

La atención del personal y el restaurante.

Cons:

Nada, todo esto o genial, imposible poner una falta.

2026-05-27 • via Nuitee
A
Ayanda • couple • za
9
Perfect and comfortable overall.
Pros:

It’s clean, modern and well managed.

Cons:

Location of the lifts/elevators close to the restaurant.

2026-05-27 • via Nuitee
A
Aammarah • couple • gb
8
2026-05-27 • via Nuitee
N
Neil • couple • ca
9
Very nice hotel with great staff.The location is very convenient for the airport
Pros:

Great breakfast buffet,the staff were great.The rooms are very well organized and a nice size.The staff were genuinely concerned about our safety .

Cons:

It is quite far from the city centre.

2026-05-26 • via Nuitee
Y
Yugan Naik • solo_traveller • za
8
2026-05-25 • via Nuitee
C
Carlos • solo_traveller • za
6
Below expectations
Pros:

It was far to busy so I did not bother with breakfast for 2 out of the 4 days that I stayed there

Cons:

Breakfast was chaos. Far to many people for the breakfast facility

2026-05-25 • via Nuitee
A
Amanda • couple • us
8
2026-05-25 • via Nuitee
C
Chelsea • couple • za
10
2026-05-25 • via Nuitee
M
Maroz • family_with_children • za
7
2026-05-25 • via Nuitee
M
Mark • couple • za
10
2026-05-24 • via Nuitee
Z
Zunaid • couple • za
3
I don’t know the gentleman that was there during my stay he just budged right into my room to ask if I was smoking or no
2026-05-24 • via Nuitee
C
Chrishonda • couple • za
8
Relaxing
Pros:

It was comfortable and clean.

Cons:

Nothing.

2026-05-23 • via Nuitee
M
Mecuria • extended_group • za
8
2026-05-23 • via Nuitee
G
GABRIEL • solo_traveller • ke
9
2026-05-23 • via Nuitee