Hotel Indigo NYC Downtown - Wall Street by IHG

Everything

Breakfast, front of house staff and location amazing.

Room was nice but very small. The food was very good, decently priced. The wait staff at the restaurant was nicer than the hotel staff at the front desk.

Freundlicher Empfang.
Obwohl wir früh ankamen, haben wir gleich das Zimmer bekommen.

Great location near Wall Street. There are a few coffee shops nearby. Room was comfortable and very clean. The cleaning staff was kind and thoughtful.

Everything

You go on the website or the IHG app and what jumps out about this hotel? The rooftop lounge. It is the hotel’s cover photo on the IHG app. Problem is that part of it is closed for renovation and the other part open for private parties only. No mention on the website, no mention at check in; Just rudely asked “why are you up here for” by a staff member when getting off the elevator.

The final death gasp of my years of IHG diamond membership and IC Ambassador membership. This deceptive advertising really reinforces my decision last week to cancel my IHG card and start the move of my business to Marriott.

Great location just off wall street. It’s actually on Water Street.
Check in was ok but unable to do early check in.
Room size is very compact, a very small room.
Not that we intended spending much time in the room.
You can only access the bed from one side due to the room being so small
The Bathroom is also very small and nowhere to store your toiletries
Coffee machine hidden in cupboard which is fine during the day, but you would need a torch at night to make a coffee. No drinking glasses in the room either, we asked and were told paper cups only.
No access to the roof top.
The in-house restaurant is not owned or operated by the hotel; We Never tried it as prices were a bit expensive.
Lots of road works close by so a bit noisy at times
Great Deli just a few doors up the road. Starbucks just across the road. Tube station round the corner.
No late check out, but they will store your bags for you.

Bery vry nice. Butifaul

Booked a premium room for two nights at Hotel Indigo NYC Downtown Wall Street through GovX, and this was one of the most disappointing hotel experiences we’ve had.

We are a military family and had just driven almost 9 hours from North Carolina, so we arrived exhausted expecting at least a basic level of professionalism. Instead, the front desk agent didn’t greet us, didn’t acknowledge us, and barely spoke before handing us the keys. The entire interaction felt cold and dismissive.

What didn’t make sense was that despite paying for a premium room, we were placed on the 2nd floor, while we saw other guests being assigned to higher floors. I normally wouldn’t question it, but paired with everything else, it didn’t feel right.

The biggest issue was the bathroom door was broken and would not close properly. This created a serious privacy problem, especially since we were traveling with our 17-year-old daughter, who had to struggle just to close the door every time she used the bathroom. This is basic functionality. A broken bathroom door should never be assigned to any guest, let alone someone paying for a premium room.

At that point, it honestly felt like we were given whatever room was available, regardless of condition or category. No effort, no acknowledgment, no care.

As an Asian family, I can’t ignore how this entire experience came across. The lack of greeting, the low-floor assignment despite booking premium, and being placed in a room with a clearly broken bathroom door made us question whether assumptions were made about us, whether we wouldn’t complain, or whether we simply didn’t matter as much as other guests. I’m not making accusations, but the pattern of treatment left that impression, and that is concerning.

We didn’t go back to request another room because we were exhausted and didn’t want to waste more time arguing after a long drive. But guests should not have to fight for a functional room, especially when paying for a premium category.

If you’re booking a premium room, be aware that it may not reflect what you paid for. This experience felt careless, dismissive, and honestly disrespectful.

Location is central, but that’s about the only positive overall the stay fell well below expectations and did not meet basic standards.

Location was great

The staff was very friendly/helpful. The room was clean. The breakfast at the restaurant was very good.