The Reiz Suites, ARTOTEL Curated

Hotels
10 (179 reviews)
1 Jalan Tembakau Deli , Medan , ID
+62 61 50300603

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Family rooms
Lift / Elevator
Laundry
Luggage storage
Airport shuttle
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable rooms
Delicious food
Cons:
Clogged toilet
Room smells of cigarette
Drain issues

Categories

Cleanliness
10
Some issues reported with cleanliness and maintenance in bathrooms.
Service
10
Consistently praised for friendly and helpful staff.
Location
10
Easily accessible location, convenient for navigating the city.
Room Quality
10
Spacious and comfortable rooms, positive mention of suite comfort.
Amenities
10
Well-equipped with good facilities; some minor improvements suggested.
Value for Money
10
Great value for price, especially for suites.
Food and Beverage
10
Delicious food praised in multiple reviews.
Overall Experience
10
Overall very positive experiences shared by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:26

Property Description

Luxurious Accommodation
Indulge in the lavish rooms at The Reiz Suites, ARTOTEL Curated, offering a blend of comfort and style. Each room is equipped with modern amenities and a private bathroom for a relaxing stay.

Convenient Location
Located just 700 meters from Medan Train Station, our hotel provides easy access to popular landmarks like Maimun Palace and Medan Grand Mosque. Explore the city with ease from our central location.

Exceptional Services
Experience top-notch services including a 24-hour front desk, concierge assistance, and free WiFi throughout the property. Our dedicated staff ensures that your every need is met for a memorable stay.

Book now at The Reiz Suites, ARTOTEL Curated for a luxurious and convenient stay in Medan.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

10
Based on 179 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
L
Leslie R • solo_traveller • us
10
2026-10-29 • via Nuitee
D
Donald • solo_traveller • au
7
2026-10-26 • via Nuitee
W
Wasiem • family_with_children • nl
8
Pros:

Bij aankomst kregen we een mooie kamerupgrade, waar we erg blij mee waren. Na twee nachten werden we benaderd met de vraag of we vanwege onderhoud wilden verhuizen naar een nog grotere kamer. We stemden hiermee in en kregen een ruime suite met een aparte woonkamer en slaapkamer. Dat was zeker een fijne upgrade qua ruimte en comfort. Toch vonden we de eerste kamer uiteindelijk mooier, vooral vanwege het uitzicht. Beide kamers hadden hun eigen voordelen, maar het uitzicht vanuit de eerste kamer maakte die voor ons net iets specialer.

Cons:

De faciliteiten van het hotel waren helaas erg beperkt. Ook het zwembad zag er niet bijzonder uitnodigend uit en viel wat tegen. Daarnaast waren we teleurgesteld in de service van de spa. De medewerkers kwamen niet professioneel over en de behandeling voldeed niet aan onze verwachtingen. Op het gebied van faciliteiten en service is er zeker ruimte voor verbetering.

2026-10-22 • via Nuitee
L
Leslie R • solo_traveller • us
10
👍
Pros:

Location Ik

Cons:

NA

2026-10-20 • via Nuitee
D
Doerkes • solo_traveller • de
10
2026-10-08 • via Nuitee
R
Raja • solo_traveller • sg
8
Great.
Pros:

Located at the heart of Medan city makes the activities more enjoyable. Cleanness the property and the great services from the staff.

Cons:

The property only has 1 elevator which makes a little bit inconvenient.

2026-09-02 • via Nuitee
B
Biladshah • solo_traveller • my
9
2026-08-19 • via Nuitee
P
Phil • couple • au
4
Was the first time in my life of travelling this has happened
Pros:

Good location

Cons:

The house keeper barge into the room while I was naked then took his time to leave when I told him to leave/get out of room

2026-08-16 • via Nuitee
L
Luigi_137 • family_with_children • kh
8
Central location near Merdaka & Old Town
Pros:

Room was OK, the shower a bit small but manageable.
There was a small espresso maker for those who consume coffee.
We didn't use room cleaning service.
Just next to DeliPark Mall if you are into shopping...

Cons:

The scent diffuser in the elevator was suffocating us; scent diffusers are toxic and should not be used, especially not in small spaces like an elevator!
The restaurant downstairs doesn't cater to healthy eating (like most places), there was also no willingess to adapt some menu items...

2026-08-13 • via Nuitee
M
Mai • couple • nl
10
2026-08-09 • via Nuitee
B
Baghame • couple • fr
10
2026-08-02 • via Nuitee
B
Baghame • couple • fr
10
2026-08-02 • via Nuitee
H
Hanh • solo_traveller • au
8
2026-07-14 • via Nuitee
L
LEE CHENG • couple • sg
7
Pros:

The marmalade was mouldy 😖. However, the staff took it away when I informed them. The staff should check on this before any guests walk in

2026-06-27 • via Nuitee
B
Barbaresi • solo_traveller • it
9
2026-06-06 • via Nuitee
N
NUR AFRINA • solo_traveller • my
10
Pros:

The place

Cons:

The lift very long to wait

2026-06-04 • via Nuitee
A
Alfabet • solo_traveller • id
8
Pros:

The menu of food need more improvement

2026-06-03 • via Nuitee
B
Barbaresi • solo_traveller • it
10
Pros:

Tutto

2026-06-01 • via Nuitee
M
Michael • extended_group • de
7
Für 1-2 Tage okay , gut geeignet für einen Zwischenstop
Pros:

Die Größe und die Lage

Cons:

Etwas in die Jahre gekommen

2026-05-24 • via Nuitee
S
Sherpa35826908591 • Family
10
Thankyou
Pros:

Fantastic stay...this hotel was modern and very clean all the staff good service, checknin with thomas and check out with nadya thankyou

2026-05-16 • via Tripadvisor