Four Points by Sheraton Desaru

Hotels
•
Four Points by Sheraton
9.2 (2174 reviews)
Jalan Kempas 2, Taman Desaru Utama , Desaru , my

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Children allowed

Facilities

Free beach shuttle
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast variety
Spacious rooms
Cons:
Dirty swimming pool
Loud aircon compressor
Limited entertainment facilities

Categories

Cleanliness
8.45
Rooms are clean, but swimming pool water was reported as dirty.
Service
9.95
Staff were described as very helpful and provided excellent customer service.
Location
9.45
Nearby attractions and food options; close to Desaru Beach.
Room Quality
9.45
Spacious rooms with comfortable beds and good amenities.
Amenities
8.45
Pool and gym facilities available, but improvements could be made.
Value for Money
9.45
Good value considering the services and facilities provided.
Food and Beverage
8.95
Breakfast options were decent, but could have more variety.
Overall Experience
9.45
Overall pleasant stay with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:39

Property Description

Modern Amenities

  • Free WiFi, restaurant, free bikes
  • Fitness centre, sauna, room service

Comfortable Rooms

  • Air-conditioned rooms with various amenities
  • Flat-screen TV, balcony, private bathroom

Family-Friendly Facilities

  • Children's playground
  • Buffet breakfast available every morning at the hotel

To book your stay at Four Points by Sheraton Desaru and experience a perfect blend of modern amenities and comfort, visit our website now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Managed by a private host

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JHB

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 9 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MYR 5 per stay.

Location

Guest Reviews

9.2
Based on 2174 reviews
Cleanliness: 8.45
Service: 9.95
Location: 9.45
Room Quality: 9.45
Amenities: 8.45
Value for Money: 9.45
Food and Beverage: 8.95
Overall Experience: 9.45
S
Steven • couple • sg
8
Perfect
Pros:

very Good

2026-05-30 • via Nuitee
T
TAN • couple • my
6
2026-05-30 • via Nuitee
O
Oy Cheng • family_with_children • my
8
2026-05-30 • via Nuitee
J
Jia Shun • solo_traveller • my
9
Pretty good
Pros:

The accommodation is clean, the pool is huge and beautiful, there are restaurants and convenience stores nearby, and free parking is available.

2026-05-30 • via Nuitee
A
Ashok • solo_traveller • sg
8
2026-05-29 • via Nuitee
K
Kelvin Raj • solo_traveller • my
10
Pros:

Staff were very friendly

2026-05-29 • via Nuitee
H
Hampiholi • couple • sg
8
Enjoyable Stay
Pros:

The overall experience of the hotel stay

Cons:

location, too far from beach

2026-05-28 • via Nuitee
R
Roziati • couple • my
10
Comfortable
Pros:

Size of the room, and friendly of the staff

Cons:

NA

2026-05-27 • via Nuitee
A
Astrid • couple • fr
7
Court séjour ok
Pros:

Nous y sommes restés deux nuits. La chambre était très spacieuse et la literie était très confortable.
Le personnel du bar était très accueillants et les portiers/sécurité très serviables.

Cons:

La qualité de la nourriture du restaurant et du petit déjeuner n’est pas à la hauteur même s’il y a beaucoup de choix. Le personnel à l’accueil a pu parfois être un peu rude.

2026-05-24 • via Nuitee
K
Khim Kian • couple • my
8
Hotel location this trip ok cos we were attending Lions convention in the same hotel.
Pros:

Very spacious room with double cupboards for his and hers. Close to amenities like supermarket and eateries.

Cons:

No sea view . Toilet light a bit dimmed .
Make up difficult to see for ladies.

2026-05-18 • via Nuitee
S
Suriati • couple • sg
7
We will definately return.
Pros:

The location is super convenient, with lots of nearby convenience stores, makan spots, hair salons, and massage places all within walking distance.
Great range of in-house activities, though having more options available on weekdays would make the experience even better.

Cons:

Nothing.

2026-05-17 • via Nuitee
N
NORALIM • couple • my
10
Paling suka duduk di kat sini kalo dtg desaru , breakfast sedap , staff semua beri kerjasama , dari staff receptionist s
Pros:

Semua suka semua staff veryy friendly ☺️

Cons:

Nothing 😁

2026-05-16 • via Nuitee
M
Michelle • couple • sg
7
Spacious room with a nice shower
Pros:

Staff was friendly, breakfast had different varieties of food and tastes good, shower was great, room was big and spacious as well. Towels, soap, toilet paper all provided. Staff brought the foam pillow as soon as it was requested so i was very thankful for that. Managed to swim a little too. Managed to check-in early as there was nobody staying in the room before.

Cons:

Breakfast did not have ice, saw some ants crawling on some food. Room looked clean but it was actually quite dusty up close, did not sleep well for the 2 nights as i had very bad allergy from the dust, which was quite unfortunate.

2026-05-13 • via Nuitee
N
Ng • couple • my
8
Comfortable
Pros:

Breakfast is delicious & room is clean

2026-05-11 • via Nuitee
N
Nurzarinah • couple • my
10
The room was so comfortable and cosy. The staff were all friendly, from the front desk to the security guard. I really e
Pros:

The cleanliness and minimalist style

Cons:

Limited facilities

2026-05-10 • via Nuitee
C
Chin Khwan • couple • my
8
Room is good but bad on ballroom .
Pros:

Property is good for room. Clean and neat.

Cons:

The ball room Aircon is too hot if full capacity. The food is too salty and the fish is not fresh for the ballrooms dinner . After a big event , the restaurant or cafe most of the food is out of stock. Need to plan well if got big functions is going on.

2026-05-08 • via Nuitee
P
Paolo • extended_group • it
8
Pros:

camera spaziosa

Cons:

colazione da migliorare

2026-05-07 • via Nuitee
C
Chinkim • family_with_children • my
10
Pros:

非常滿意

Cons:

沒有

2026-05-06 • via Nuitee
N
NOR • family_with_children • my
9
2026-05-06 • via Nuitee
M
Muhd • couple • my
10
2026-05-05 • via Nuitee