Facilities

Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Tour desk
Massage services
Solarium
Private check-in/check-out
Public Bath
See all facilities

Review Highlights

Pros:
Beautiful location by the lagoon
Spacious accommodations
Cons:
Cleanliness issues
Limited restaurant hours
Poor service response

Categories

Cleanliness
7.1
Multiple reviews indicated cleanliness issues such as dust under the beds and unclean linen.
Service
8.06
Generally criticized service with specific incidents of poor assistance and unavailability.
Location
9.6
Consistently praised for its beautiful lakefront setting and convenient location.
Room Quality
7.56
Overall comfortable rooms but some were described as outdated and not well-maintained.
Amenities
7.09
Limited amenities and short restaurant hours were frequently mentioned negatively.
Value for Money
7.55
Perceived relative to room quality and services offered.
Food and Beverage
6.1
Significant issues with restaurant hours and lack of breakfast options.
Overall Experience
8.56
Mixed feelings, with some reviews citing magical location but many complaints about services.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:33

Property Description

Serenity by the Lagoon

Garden Oasis: Relax in the tranquil garden or enjoy a refreshing drink on the terrace overlooking the breathtaking lagoon.

Comfortable Stay: Each room at El Búho Lagoon Bacalar boasts a private balcony, air conditioning, and cozy bedding for a restful night's sleep.

Adventure Awaits: Explore the area with ease by renting a bike and cycling around the picturesque surroundings.

Experience serenity and comfort at El Búho Lagoon Bacalar. Book now for an unforgettable stay by the lagoon!

Important information:

By disposition of the Municipality of Bacalar Quintana Roo, the Environmental Sanitation Fee must be paid; $50 MXN for each night of stay, which must be paid at the time of check-in.

Please note that we ask for your passport as a guarantee, and we will return it to you on the day of check out.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.7
Based on 99 reviews
Cleanliness: 7.1
Service: 8.06
Location: 9.6
Room Quality: 7.56
Amenities: 7.09
Value for Money: 7.55
Food and Beverage: 6.1
Overall Experience: 8.56
A
ANA MARIA • solo_traveller • mx
8
2026-05-18 • via Nuitee
A
Arabella • family_with_children • mx
8
El club de playa es hermoso pero ya no incluye en la habitación. Tiene costo extra.
Pros:

La ubicación y los servicios, el restaurante italiano es excelente.

Cons:

Que antes los servicios del club de playa estaban incluidos en el precio de la habitación pero ya no, y hay que pagar extra. Tampoco ya no incluye el desyuno, antes si. La musica del club de playa se oye en las habitaciones de frente a la laguna hasta las 20h.

2026-04-17 • via Nuitee
E
ELIZABETH • extended_group • us
1
2026-04-15 • via Nuitee
E
ELIZABETH • family_with_children • us
1
Not a place to stay
Pros:

Its lonely, I got there amd they soon wsntex to keep my DL , the place is lonely. The towels are black, the smell os sewer in the rooms is soo nastt. They dont clean the rooms daily or take the trash out. They charge you for clean towels, they lock the front door daily and no one stays in property overnight in case of an emergency. The place is not worth what they charge daily. I have stayed in other placed in Bacalar and they do not compare. The restaurant opened only 2 days after 1pm. Horrible experience

Cons:

I did not like they dont care about the guests. They dont clean the rooms daily. Or take any trash out. The towels are color black and nasty. They charge you if you want clean towels. There is only 1 door dividing the rooms and you can hear the next guest speaking like if they were in your room. There was hole in the restroom with bare electrical wires close to the shower. There is no one there in case of an emergency at night. They lock a white door and no one stays. The restaurant does not open daily . The smell of sewer is nasty!! They are not friendly at all. The rooms are only separated by a door smd you can hear the noise from the other rooms.

2026-04-15 • via Nuitee
J
JULIE • extended_group • fr
7
Très belle vue sur la lagune !
Pros:

Agréable car un très beau cadre. Une vue sur la lagune exceptionnelle. Il faut séjourné dans cet établissement si vous souhaitez un accès direct avec vue imprenable sur la lagune mais il faut mettre de coté le confort et les commodités.
Les chambres correspondent à la description.

Cons:

Une de nos deux chambres puait énormément les remontés d'égouts, très dérangeant.
Le restaurant et le bar sont très chères et ouvert à des horaires restreints.
C'est très mal isolé, vous pouvez communiquer d'une chambre à l'autre à travers le mur.
Prix un peu élevé pour peu de commodité où de service proposé.

2026-03-05 • via Nuitee
C
celine • solo_traveller • fr
9
Pros:

Chambre donnant directement sur la lagune pour les uns et cabane en bois pour l autre chambre. Hotel tres calme ....
Pas de petit dejeuner sur mais à quelques pas de l'hôtel il est possible de petit-dejeuner. Très bon petit dejeuner à un prix raisonnable.
Nous n avons pas profité des kayaks mis à notre disposition par manque de temps.

Cons:

La cabane en bois pourrait etre mieux isolée phoniquement.

2026-02-28 • via Nuitee
J
Juan Pacheco Cruz • extended_group • mx
10
2026-01-25 • via Nuitee
G
Gustavo • solo_traveller • us
3
2026-01-04 • via Nuitee
T
Twan • extended_group • nl
7
Pros:

De locatie aan meer is top.

Cons:

De kamers waren wat verouderd en na zes uur is er niks meer te doen in het hotel. Niet eens een drankje of eten.

2025-12-05 • via Nuitee
G
Glenda • couple • mx
2
2025-11-23 • via Nuitee
S
Sophie • family_with_children • fr
10
Pros:

La vue sur la lagune est magique!

2025-11-15 • via Nuitee
S
stephanie • solo_traveller • fr
8
Séjour face a la lagune endroit magnifique
Pros:

L’emplacement face a la lagune et la chambre très spacieuse pour 5 personnes à l’étage vue sur la lagune

Cons:

Très peu de services pas de petits déjeuners, bar et restaurant qui ferme à 18h et pas ouvert tous les jours.
La chambre n’était pas très propre, l’aspirateur n’avait pas été passé sous les lits, il y avait de la poussière un coton tige et un baume à lèvres sous le lits. Les dessus de lit étaient taché. Dommage la chambre était très confortable

2025-11-12 • via Nuitee
W
WENDY • couple • us
1
2025-11-09 • via Nuitee
G
Gwendoline • family_with_children • fr
8
Découverte de la lagune qui change de couleur au cours de la journée
Pros:

L'établissement donne directement sur la lagune.

Cons:

Pas de possibilité de petit déjeuner au restaurant de l'hôtel car ouvre tard. Pas de cuillères pour le café dans la chambre.

2025-10-29 • via Nuitee
I
Isaac
6
Pros:

Frente al lago

2025-10-05 • via Nuitee
E
Eva • partner
2
Pros:

Una experiencia muy decepcionante.
Elegí este lugar para celebrar mi cumpleaños y terminé pasando días muy desagradables.
La habitación en la que me hospedé tenía un olor constante y horrible a drenaje. La estancia incluía una hora de kayak, pero durante toda la visita estuvieron encadenados y nunca pudimos usarlos.
Además, mi compañera sufrió un esguince en el pie y, a pesar de que el hotel estaba vacío y había habitaciones disponibles en planta baja, nunca nos ofrecieron un cambio.
Para rematar, el último día quisimos disfrutar un rato más de la laguna antes de irnos, y nos negaron el acceso.
Muy mala atención, cero disposición para ayudar al huésped. Definitivamente no lo recomiendo.

2025-09-14 • via Nuitee
E
Eduardo Andrés • couple • gt
7
Pros:

La ubicación

Cons:

El mal olor de los baños

2025-09-08 • via Nuitee
M
Michele • family
4
Pros:

The property was in a good location, looked good, had somewhat decent amenities, but the restaurant hours were horrible (12-6). Coffee maker didn’t work & they did not offer to replace it. We had to go to the hotel next door to eat breakfast & dinner if we were out during the day. There were so many ants in our room & they seemed to be coming in through a couple of small hoes in the wall, it was creepy. There was no staff @ night, so when ppl partied we couldn’t call anyone & I know I’m in a Spanish speaking country, but seemed only one staff member spoke some English & even with translate it was difficult to communicate. Just ask they are transparent about what they offer & any restrictions around that

2025-08-27 • via Nuitee
X
Xochitl • couple • mx
10
2025-08-25 • via Nuitee
S
Silvia • couple • at
8
Pros:

Toll

Cons:

Die Cabañas am Wasser kosten extra

2025-08-17 • via Nuitee