Hyatt House Johannesburg, Sandton

Hotels
•
Hyatt House
8.6 (1747 reviews)
125 Ann Crescent, Simba, Sandton , Johannesburg , za

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good amenities
Cons:
Cleanliness issues
Pool maintenance
Inconsistent food quality

Categories

Cleanliness
7.4
Multiple complaints about the cleanliness of the rooms, including issues with hair and dusty conditions.
Service
9.4
Staff received high praise for being friendly, helpful, and attentive.
Location
8.9
Conveniently situated in a quiet suburb with access to amenities.
Room Quality
8.4
Rooms generally met expectations, but some mentioned issues with the bathrooms and furnishings.
Amenities
8.4
Good amenities noted, but the pool was under maintenance during peak times.
Value for Money
8.9
Generally deemed appropriate for the service and quality experienced.
Food and Beverage
8.4
Breakfast was decent, but some reviews mentioned inconsistent quality.
Overall Experience
9
A mix of positive experiences with significant concerns, leading to a balanced overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:59

Property Description

Luxurious Accommodations with City Views

Experience the epitome of luxury at Hyatt House Johannesburg, Sandton. Each 4-star accommodation offers stunning city views, modern amenities, and elegant decor. Relax in comfort with air conditioning, a flat-screen TV, and a private bathroom complete with free toiletries.

Exceptional Dining and Leisure Facilities

Indulge in a delectable buffet breakfast at the on-site restaurant, or unwind with a refreshing drink at the bar. Take a dip in the inviting swimming pool located on the sun terrace, surrounded by lush gardens. Enjoy the convenience of a shared kitchen, perfect for preparing light meals.

Convenient Location and Services

Located near Gautrain Sandton Station and Sandton City Mall, our hotel offers easy access to the city's top attractions. Benefit from our 24-hour front desk, airport transfers, and complimentary WiFi throughout the property. Book your stay at Hyatt House Johannesburg, Sandton for an unforgettable experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.6
Based on 1747 reviews
Cleanliness: 7.4
Service: 9.4
Location: 8.9
Room Quality: 8.4
Amenities: 8.4
Value for Money: 8.9
Food and Beverage: 8.4
Overall Experience: 9
R
Rylene • solo_traveller • za
10
2026-06-20 • via Nuitee
S
Seth • couple • za
10
Lovely stay
Pros:

The hospitality
The breakfast
Everything perfectly perfect

Cons:

The curtain in our room was falling

2026-06-20 • via Nuitee
J
Jonathon • family_with_children • za
1
Poor service
Pros:

Poor service from ROSEBANK manager

Cons:

Everything

2026-06-20 • via Nuitee
V
Valderez • extended_group • br
10
Excelente
Pros:

Quarto espaçoso, cozinha bem equipada, limpeza boa e staff ok.

Cons:

No geral gostamos de tudo.

2026-06-20 • via Nuitee
M
Mark • family_with_children • gb
5
Would avoid at this price, not up to normal Hyatt standards
Pros:

Staff were friendly and offered us extras when they inconvenienced us.

Cons:

Not all rooms available when we arrived - despite us telling them when we'd get there. While we had dinner people were doing loud maintenance work just behind us in the dining room. We were told breakfast started at 6:30 but it was after 6:50 by the time they had put everything out - only 20min delay but annoying when you're stood waiting and have a flight you're catching that morning.
Wasn't the service you'd expect for Hyatt....

2026-06-20 • via Nuitee
R
Rob • couple • za
10
2026-06-19 • via Nuitee
V
Vincent • solo_traveller • sc
10
Pros:

Everything

Cons:

Poop in the pool

2026-06-18 • via Nuitee
M
Mokobane Florence • solo_traveller • za
10
2026-06-18 • via Nuitee
A
Abeda Ismail • solo_traveller • za
10
Pros:

Location
Clean
Comfortable

Cons:

N/A

2026-06-17 • via Nuitee
H
Hanware • solo_traveller • za
10
2026-06-16 • via Nuitee
R
Reward • couple • za
8
2026-06-16 • via Nuitee
G
Gamze • extended_group • tr
10
2026-06-15 • via Nuitee
C
Christina • couple • za
8
Good stay
Pros:

The room is spacious and clean. Shower has the good pressure

Cons:

Breakfast does not have variety.

2026-06-13 • via Nuitee
P
Paton • solo_traveller • za
6
Not the best.
Pros:

Location was great as this was a business trip. On arrival the reception was very professional. Room was neat and clean.

Cons:

I found the breakfast experience extremely disappointing.

The coffee served from the vending machine was cold, and although a replacement was offered, the second cup was equally cold. Unfortunately, all hot breakfast items were also served cold. It appeared that the food had been prepared well in advance and transferred into Le Creuset stoneware casseroles, several of which were visibly chipped and cracked. These were placed on induction warmers set at 60°C, which would be acceptable only if the food had been at the correct serving temperature to begin with.

While the presentation was attractive and the chef took photographs of each dish, it was evident that insufficient attention had been given to the most fundamental requirement—ensuring the food was served at a safe and enjoyable temperature.

When I raised my concerns with the chef and management, the response was simply, "sorry." As a result, I was unable to enjoy the breakfast and merely picked at the meal.

What made the experience particularly disappointing was that I had invited a guest to join me for breakfast. Aside from the embarrassment this caused, I was charged R275.00 for her meal.

This level of quality and service falls well below the standard I would expect from the Hyatt Group.

2026-06-13 • via Nuitee
X
Xolani • solo_traveller • za
10
My stay was the amazing and affordable
Pros:

Workers were friendly

Cons:

Food was amazing

2026-06-12 • via Nuitee
K
Khan • solo_traveller • za
4
2026-06-11 • via Nuitee
Z
Zayaan • couple • za
7
2026-06-11 • via Nuitee
T
Tamaryn • solo_traveller • za
7
Cons:

The bed was very soft and springy

2026-06-10 • via Nuitee
J
Jasmine • solo_traveller • za
10
Pros:

The modern rooms, the convenient kitchen in the room

Cons:

A few dirty areas on the walls in room 018. Perhaps an inspection would help future guests.

2026-06-10 • via Nuitee
A
Aslam • couple • za
10
The location and facilities were perfect for me. Staff were indeed friendly and helpful.
Pros:

Location was perfect. Breakfast was decent. Nonhlanhla out did herself. Staff were friendly and obliging. A perfect stay for me indeed.

Cons:

Extractor fan was non functional as bathroom did not have any other ventilation. That was abit uncomfortable.

2026-06-09 • via Nuitee