Home2 Suites By Hilton Richmond Short Pump

Hotels
•
Home2 Suites by Hilton
9 (470 reviews)
209 Towne Center West Blvd , Richmond , us
+18049562990

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
High parking fee
Mediocre breakfast options
Room discomfort issues

Categories

Cleanliness
8.71
Several reviews praised the cleanliness specifically, but also highlighted some issues like empty toiletries.
Service
9.68
Many reviews mentioned friendly and exceptional service from the staff.
Location
9.72
Multiple reviews highlighted the good location with walkable options for dining and shopping.
Room Quality
8.67
Rooms were described as spacious and comfortable, but there were some complaints about furniture arrangement and bed comfort.
Amenities
8.7
The pool received mixed feedback regarding temperature; other amenities also had minor issues.
Value for Money
8.66
Some price complaints arose mainly due to added parking fees.
Food and Beverage
8.21
Breakfast options were generally deemed mediocre by guests.
Overall Experience
9.68
Guests overall felt satisfied with their stay and planned to return, indicating a strong overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:12

Property Description

Modern Comfort and Convenience

Convenient Location: Situated just 23 km from the Greater Richmond Convention Centre, Home2 Suites By Hilton Richmond Short Pump offers easy access to key attractions.

Amenities: Enjoy a comfortable stay with air-conditioned rooms, free WiFi, and a delicious continental breakfast.

Relaxation: Unwind on the sun terrace or explore nearby attractions like the Museum of Confederacy and Virginia Commonwealth University School of the Arts.

Book your stay at Home2 Suites By Hilton Richmond Short Pump for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 470 reviews
Cleanliness: 8.71
Service: 9.68
Location: 9.72
Room Quality: 8.67
Amenities: 8.7
Value for Money: 8.66
Food and Beverage: 8.21
Overall Experience: 9.68
R
Robert • family_with_children • ch
8
Thank you for your hospitality. Greatly appreciated.
Pros:

Location was where we needed it to be. We did not have breakfast during this stay.

Cons:

Everything met our expectations. I don't remember anyone having complaints or concerns to share.

2026-07-08 • via Nuitee
A
Aldin • solo_traveller • us
5
2026-07-08 • via Nuitee
D
douglas • solo_traveller • us
7
Pros:

The location was Great. Excellent sized gym.

Cons:

A severe lack of healthy breakfast choices. The only fruit/vegetable available were green apples. Towels in the gym were not replaced multiple days and the gym wipes stand was mistaken for a trash bin.

2026-07-07 • via Nuitee
M
Michelle • family_with_children • us
10
We stayed only one night but the room was clean and breakfast was good
Cons:

That I paid by Booking.com and they still made me pay 237.80 2 times on my card and when I went to dispute it the man at the desk was very rude and told me to have my bank call them. The one charge is still on my credit card and they make you pay 10 dollars for parking when you’re literally staying there.

2026-07-06 • via Nuitee
T
Tanya • family_with_children • us
8
2026-07-06 • via Nuitee
L
Latrika • family_with_children • us
9
Pros:

Location, clean

Cons:

Need better breakfast options

2026-07-06 • via Nuitee
E
Emily • solo_traveller • us
7
2026-07-02 • via Nuitee
S
shavvon • family_with_children • us
10
2026-06-30 • via Nuitee
S
Simpson • family_with_children • us
8
2026-06-28 • via Nuitee
R
Richard • couple • us
4
My stay was disappointing. The breakfast was cheap, the room had no stove top and a fee for parking
Pros:

The bed was comfortable. The full size fridge was nice.

Cons:

I didn't like paying to park!!! The price was high enough without adding an unexpected fee to park!!! In a suburban setting with ample space, parking at a hotel is NOT something that should have a fee! It's a RIP OFF!!

2026-06-27 • via Nuitee
J
Jan • couple • us
10
Very comfortable, spacious, and friendly
Pros:

Always stay at home 2 suites when in the area, love it

Cons:

Nothing, possibly the breakfast could be open a little latr

2026-06-26 • via Nuitee
J
Jessica • couple • us
8
Would stay at this location again.
Pros:

Great location and very friendly staff!

2026-06-25 • via Nuitee
W
William • solo_traveller • us
8
2026-06-23 • via Nuitee
M
Marie • family_with_children • us
9
2026-06-21 • via Nuitee
A
Andrew • solo_traveller • ky
10
2026-06-01 • via Nuitee
P
Phillips • family_with_children • us
9
Pros:

Clean and great location

Cons:

We had a hard time finding assistance during the breakfast in the lobby

2026-05-30 • via Nuitee
D
David • solo_traveller • us
7
Fighting over pillows
Pros:

Location and staff was helpful

Cons:

3 flat pillows on a KING size bed????????????

2026-05-23 • via Nuitee
M
Mills • solo_traveller • us
10
Pros:

Extremely comfortable and felt very safe traveling as a single mom with children

Cons:

There could be more parking

2026-05-16 • via Nuitee
G
Gavin • couple • us
9
2026-05-13 • via Nuitee
I
Irene • family_with_children • us
8
2026-05-11 • via Nuitee