Hotel Gillow

Hotels
8.6 (355 reviews)
Isabel La Catolica, esquina 5 De Mayo #17 , Mexico City , mx

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Children allowed

Facilities

Non-smoking rooms
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Good value
Cons:
No parking
Noisy rooms
Small room size
Limited breakfast options

Categories

Cleanliness
8.33
Generally clean but noted some issues with air circulation.
Service
9.1
Staff was helpful and friendly, with special mention of excellent service by the manager.
Location
9.34
Excellent location near historic attractions and easy access.
Room Quality
8.09
Some rooms were reported as small and noisy, but overall acceptable.
Amenities
8.52
Basic amenities were satisfactory, but some could improve.
Value for Money
8.58
Good value, considering location and services provided.
Food and Beverage
8.13
Food choices could be improved, though breakfast was noted as delicious.
Overall Experience
8.7
Overall, a pleasant stay with notable highlights in service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:09

Property Description

Historic Charm in the Heart of Mexico City

Prime Location: Hotel Gillow, established in 1875, offers a prime location in Mexico City's historic center, just a short stroll from the iconic Metropolitan Cathedral and Bellas Artes.

Luxurious Amenities: Indulge in spacious rooms featuring flat-screen TVs and private bathrooms with the option of a relaxing bath or jacuzzi, ensuring a comfortable stay.

Convenience at Your Fingertips: With a 24-hour front desk and an on-site restaurant offering room service, Hotel Gillow caters to your every need during your stay.

Ready to experience the historic charm and luxury amenities of Hotel Gillow? Book now for an unforgettable stay in Mexico City!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MEX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 17 years old stay for MXN 190 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 355 reviews
Cleanliness: 8.33
Service: 9.1
Location: 9.34
Room Quality: 8.09
Amenities: 8.52
Value for Money: 8.58
Food and Beverage: 8.13
Overall Experience: 8.7
L
Lang • solo_traveller • ca
10
Pros:

Location and friendly staff

2026-05-28 • via Nuitee
H
Herrera • solo_traveller • mx
10
Pros:

La atención

2026-05-27 • via Nuitee
A
Amit • extended_group • us
8
2026-05-24 • via Nuitee
L
Layla • extended_group • us
8
Wonderful! Would stay here again!
Pros:

Really fantastic location and a cool space. The restaurant downstairs was also lovely.

Cons:

Part of the reason we booked our stay here was because it advertised an airport shuttle, but a week before our trip, I inquired about this service and staff said it was unavailable. It wasn’t too much of a concern for us, since the hotel is easily accessible from the airport, but for other travelers, it may be an inconvenience.

2026-05-18 • via Nuitee
H
Hannah • couple • fr
6
Pros:

Emplacement idéal en plein cœur du centre historique et à proximité de la navette pour l’aéroport, bon petit déjeuner, personnel aimable, communs très beaux.

Cons:

Chambre et lit trop petits, chambre très sombre, ménage approximatif à notre arrivée (touffe de cheveux et papiers dans les toilettes), manque d’équipements dans la chambre pour un hôtel de ce standing, hôtel très bruyant

2026-05-15 • via Nuitee
R
Ramirez Abundis • solo_traveller • mx
10
2026-05-14 • via Nuitee
N
Nancy Ayde • solo_traveller • mx
10
Pros:

la ubicación
tienen botellas con agua fresca al entrar y en casa piso

Cons:

que nos ponían 3 toallas de baño y estaba reservado para 4 personas

ojalá algún día pongan aire acondicionado

2026-05-13 • via Nuitee
C
CESAR • solo_traveller • mx
10
Hotel familiar
Pros:

La atencion y la ubicacion

2026-05-12 • via Nuitee
E
Elizabeth Castillejos Tovar • solo_traveller • mx
10
Pros:

La habitación

Cons:

Que no tiene aire acondicionado

2026-05-03 • via Nuitee
M
Mariana • solo_traveller • us
7
2026-05-02 • via Nuitee
H
HAOLAN • couple • cn
8
Good hotel to stay.
Pros:

The location, the reception and the room are all good.

Cons:

The staff in the restaurant didn’t say any English. So I didn’t enjoy my breakfast at all.

2026-05-01 • via Nuitee
D
Diana • solo_traveller • mx
10
2026-04-09 • via Nuitee
M
Miriam • couple • mx
10
Muy bonita
Pros:

Muy bien

2026-04-07 • via Nuitee
M
Markosha • family_with_children • mx
9
2026-04-02 • via Nuitee
D
Diaz • couple • mx
9
Pros:

Ubicación y restaurant

Cons:

Cuartos cortos chicos

2026-04-01 • via Nuitee
B
Baltazar • couple • mx
2
Pros:

La atención de los trabajadores.

Cons:

Cuartos muy pequeños para el precio que dan.
Camas muy pequeñas

2026-03-30 • via Nuitee
E
Emilia • family_with_children • mx
8
2026-03-28 • via Nuitee
E
Eduardo • family_with_children • mx
9
Confort y calidez
Pros:

La comodidad, la limpieza el confort y la arquitectura del lugar me parece muy buena, ambiente familiar, la comida del restaurante muy recomedable. Volvería a hospedarme nuevamente.

2026-03-23 • via Nuitee
F
Fernando • solo_traveller • us
9
Excellent location with a great staff!
Pros:

Very good breakfast. There are 10 choices in the "paquete" offered. Well prepared from an open kitchen.

2026-03-18 • via Nuitee
B
Barrios • family_with_children • gt
10
Pros:

Good service and very clean

2026-03-09 • via Nuitee