The General Gordon

Hotels
9 (544 reviews)
20 Swain Street , Sydney , AU

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Restaurant
Heating
Bar
Facilities for disabled guests
Daily housekeeping
Designated smoking area
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Review Highlights

Pros:
Great location
Friendly staff
Cons:
Parking limitations
Noise from train station

Categories

Cleanliness
8
Some reviews mention cleanliness issues, although rooms were generally considered clean.
Service
9.5
Staff were noted as helpful and kind in multiple reviews.
Location
9.5
Convenient location with easy access to transport and local attractions.
Room Quality
9
Rooms are generally comfortable and modern, though some furnishings were noted as cheap.
Amenities
8.5
Amenities mentioned were satisfactory, though some limitations like parking were noted.
Value for Money
9.5
Excellent value for a hotel of this type given the location and quality.
Food and Beverage
9
Food was mentioned positively, bar staff were friendly and accommodating.
Overall Experience
9
Overall, guests had a positive experience and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:28

Property Description

Central Location:
Situated in Sydney, The General Gordon offers easy access to major attractions like Central Station Sydney and the Australian National Maritime Museum, making it a convenient choice for travelers.

Comfortable Accommodation:
The 4-star hotel provides air-conditioned rooms with free WiFi, private bathrooms, and cozy seating areas. Guests can enjoy the convenience of a wardrobe, flat-screen TV, and some rooms even feature a balcony for a relaxing stay.

Nearby Landmarks:
Explore nearby landmarks such as Hyde Park Barracks Museum and Art Gallery of New South Wales during your stay at The General Gordon, ensuring a memorable visit to Sydney.

Experience comfort and convenience at The General Gordon in Sydney. Book your stay now for an unforgettable trip.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

9
Based on 544 reviews
Cleanliness: 8
Service: 9.5
Location: 9.5
Room Quality: 9
Amenities: 8.5
Value for Money: 9.5
Food and Beverage: 9
Overall Experience: 9
A
Aislin • solo_traveller • au
10
2026-09-19 • via Nuitee
D
desley • solo_traveller • au
10
Thank you to the 2 staff members who went out of their way to assist me.
Pros:

Staff went above and beyond to provide me with assistance.
Very clean, comfortable and close to transport and great coffee.

Cons:

Nothing

2026-09-16 • via Nuitee
T
Toni • couple • au
9
Perfect for travellers
Pros:

A great overnight stay in a comfortable quiet well appointed room with ensuite. Across the road from train station and bus hub making getting there very easy, though for the airport it’s direct only by taxi (or uber). I really enjoyed the pub meal and the busy staff were very helpful to me.

2026-09-14 • via Nuitee
R
Ruby • solo_traveller • au
9
Pros:

Location, bathroom and bed

2026-09-10 • via Nuitee
Y
Ya Wen • couple • tw
7
2026-08-30 • via Nuitee
G
George • couple • au
10
Friendly and professional staff managing a fine facility,
Pros:

Spacious, comfortable and clean. Everything worked as expected. Easy and convenient access to the train network.

Cons:

That it doesn’t have parking facilities. Otherwise, it cannot be faulted.

2026-08-26 • via Nuitee
T
Tom • couple • au
8
2026-08-24 • via Nuitee
A
annette • extended_group • au
10
The whole experience was perfect
2026-08-22 • via Nuitee
A
Anne • couple • au
8
2026-08-21 • via Nuitee
P
Philip Chih-Lok • solo_traveller • hk
10
Close to airport great stay
Pros:

Clean room. Nicely decorated. Close to sydenham train station and airport

Cons:

Generally good. The price? But its sydney price i wont complain

The sockets next to the bed dont work though thats the only thing. Rest of the sockets in the room works.

2026-08-18 • via Nuitee
D
Digby • couple • au
9
I will happily stay here again
Pros:

I will definitely stay here again, and my wife really liked it. The location across the street from the Metro station is perfect. The room was very comfortable and the staff were genuinely nice and could not have been more helpful. The soundproofing was good, jets overhead were audible but not intrusive. I slept very well

Cons:

Unlimited street parking is a couple of blocks away, which is manageable. We just left our car parked there for a couple of days and used the excellent public transport. The Metro stop is literally across the street.

2026-08-10 • via Nuitee
P
Phil • extended_group • au
7
It was all good until the water didn't work the next morning - however have been compensated so ok
Pros:

Everything except water was off

Cons:

Water

2026-08-07 • via Nuitee
C
Christine • couple • au
8
2026-08-07 • via Nuitee
A
Annette • couple • au
9
Staff were extremely helpful when we had a problem. Highly recommend this hotel.
Pros:

Location was great and the room was very comfortable and modern.

Cons:

The cold cous cous with the beef cheek.

2026-08-07 • via Nuitee
A
Almira • solo_traveller • au
3
Cons:

The room didn’t lock / there was no indication of the room locking. The room became hot with the heating thermostat not working. Windows cannot open and there was no aircon to cool the room.

2026-08-05 • via Nuitee
G
Gai • family_with_children • au
9
Pleasant.
Pros:

Location close to family.

Cons:

I didn't know they do breakfast.

2026-08-03 • via Nuitee
F
Freddy • couple • au
9
2026-08-03 • via Nuitee
S
Scott • solo_traveller • au
10
2026-07-24 • via Nuitee
S
Sarah • couple • au
10
Always my accommodation of choice for a Sydney stay
Pros:

It’s in a fab location right next to Metro train and about 2 stops from the city. Love being in the buzz of Marrickville and the balcony rooms are delightful. Staff are great

Cons:

It was all just perfect

2026-07-23 • via Nuitee
J
Jan Reichle • solo_traveller • us
9
Pros:

Punches well above its weight for pub accomodation. Room was giant, modern and very clean. Hospitality, food & beverage downstairs at pub are superb. Would not hesitate to stay again. Value! Quiet room!

2026-07-13 • via Nuitee