The LUMA Hotel, a Member of Design Hotels

Hotels
•
Design Hotels
9.2 (1302 reviews)
Lot 2-5, Block A Sutera Avenue,Sembulan , Kota Kinabalu , my

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Comfortable rooms
Friendly staff
Convenient location
Cons:
Limited breakfast options
Noise from neighboring areas
Booking issues reported

Categories

Cleanliness
9.38
Rooms are always clean and nicely designed.
Service
9.85
The staff are friendly and helpful, and they arranged extra amenities for special needs.
Location
9.39
Conveniently located near the airport and good restaurants.
Room Quality
9.34
The room is spacious, with just the right lighting, and very comfortable.
Amenities
8.87
Great bathroom and comfortable bedding; however, breakfast could be better.
Value for Money
8.83
Good value with a beautiful room but overpriced breakfast.
Food and Beverage
8.38
Breakfast was okay but appeared to be understaffed at times.
Overall Experience
9.55
Very good overall experience with a few suggestions for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-27 01:38

Property Description

Convenient Location in Kota Kinabalu
Experience easy access to the city's attractions, with Filipino Market Sabah just a short distance away.

Modern Amenities and Services
Enjoy concierge services, a fitness centre, and complimentary WiFi during your stay.

Delicious Dining Options
Indulge in a variety of breakfast choices each morning, including buffet, continental, and Asian options.

Ready to experience comfort and convenience at The LUMA Hotel? Book your stay with us now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

10% F&B discount is only applicable at Jojo restaurant & Flow coffee

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Private parking is possible on site (reservation is not possible) and charges may be applicable.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 2 years old stay for free when using an available cot.
    People 13 years old and over stay for MYR 116 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 1302 reviews
Cleanliness: 9.38
Service: 9.85
Location: 9.39
Room Quality: 9.34
Amenities: 8.87
Value for Money: 8.83
Food and Beverage: 8.38
Overall Experience: 9.55
M
Minhee • couple • kr
8
무난
Pros:

침대가 매우 커서 좋았음. 위치도 이마고몰 앞이라 가까워 좋았다.

Cons:

장판 바닥이라 위생에 좋고 편하긴 하지만 고급스러운 느낌은 없음, 동그란 소파가 불편해서 방 안에서 앉을 곳이 없었다.

2026-05-30 • via Nuitee
H
Hui Fen • extended_group • tw
9
Pros:

香氣和服務

Cons:

電梯

2026-05-30 • via Nuitee
C
Chye Hou • solo_traveller • sg
8
Cons:

No AC in lift area

2026-05-30 • via Nuitee
H
Hui Fen • couple • tw
9
2026-05-30 • via Nuitee
C
Carlson • couple • tw
10
2026-05-29 • via Nuitee
P
Paul • couple • gb
10
2026-05-28 • via Nuitee
W
Wing Hong • couple • hk
8
2026-05-25 • via Nuitee
L
Lavanya • solo_traveller • sg
10
AMAZINGGGGG
Pros:

LOVED IT

Cons:

That my stay was so short

2026-05-21 • via Nuitee
J
Jia DE • solo_traveller • my
9
2026-05-20 • via Nuitee
H
Hwa Lee • extended_group • my
9
2026-05-19 • via Nuitee
L
Ludovica • solo_traveller • it
10
Pros:

Everything is perfect, from the room to the public facilities

2026-05-19 • via Nuitee
M
Monojit • solo_traveller • gb
10
Pros:

Good location and excellent staff. Comfortable and clean rooms and good values. We would recommend this place

Cons:

Nothing

2026-05-18 • via Nuitee
G
GO • family_with_children • my
8
2026-05-18 • via Nuitee
L
Lilia • extended_group • bg
10
2026-05-13 • via Nuitee
H
Hazel • family_with_children • my
9
Will come back
Pros:

Clean and comfortable

Cons:

Parking need to pay

2026-05-13 • via Nuitee
K
Kong Hui • couple • tw
9
Pros:

Wonderful design.

2026-05-12 • via Nuitee
L
Lisa • couple • gb
10
A great few days spent at a luxury hotel. Excellent value for money.
Pros:

Loved it all, very large well equipped room, bath and shower was an added bonus. All staff friendly and helpful.

Cons:

Loved it all.

2026-05-10 • via Nuitee
A
ardila • couple • bn
10
2026-05-06 • via Nuitee
S
Shasya • couple • sg
6
2026-05-06 • via Nuitee
K
KPM-Guru • solo_traveller • my
10
2026-05-05 • via Nuitee