The LUMA Hotel, a Member of Design Hotels

Hotels
•
Design Hotels
9.2 (1363 reviews)
Lot 2-5, Block A Sutera Avenue,Sembulan , Kota Kinabalu , MY
+60 88-286 900

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Family rooms
Lift / Elevator
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Review Highlights

Pros:
Comfortable rooms
Friendly staff
Convenient location
Cons:
Limited breakfast options
Noise from neighboring areas
Booking issues reported

Categories

Cleanliness
9.38
Rooms are always clean and nicely designed.
Service
9.85
The staff are friendly and helpful, and they arranged extra amenities for special needs.
Location
9.39
Conveniently located near the airport and good restaurants.
Room Quality
9.34
The room is spacious, with just the right lighting, and very comfortable.
Amenities
8.87
Great bathroom and comfortable bedding; however, breakfast could be better.
Value for Money
8.83
Good value with a beautiful room but overpriced breakfast.
Food and Beverage
8.38
Breakfast was okay but appeared to be understaffed at times.
Overall Experience
9.55
Very good overall experience with a few suggestions for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-27 01:38

Property Description

Convenient Location in Kota Kinabalu
Experience easy access to the city's attractions, with Filipino Market Sabah just a short distance away.

Modern Amenities and Services
Enjoy concierge services, a fitness centre, and complimentary WiFi during your stay.

Delicious Dining Options
Indulge in a variety of breakfast choices each morning, including buffet, continental, and Asian options.

Ready to experience comfort and convenience at The LUMA Hotel? Book your stay with us now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

10% F&B discount is only applicable at Jojo restaurant & Flow coffee
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.2
Based on 1363 reviews
Cleanliness: 9.38
Service: 9.85
Location: 9.39
Room Quality: 9.34
Amenities: 8.87
Value for Money: 8.83
Food and Beverage: 8.38
Overall Experience: 9.55
Z
Zakaria • family_with_children • bn
9
2026-10-29 • via Nuitee
J
Jean Philippe • couple • fr
8
Bonne étape, proche aéroport
Pros:

Accueil , propreté.

Cons:

Chambre parfois bruyante

2026-10-28 • via Nuitee
M
miejie • family_with_children • my
10
2026-10-25 • via Nuitee
H
Hsin-Yu • couple • tw
9
2026-10-18 • via Nuitee
Y
Yen Joe • couple • my
10
Pros:

服務真的很好，隔音好

Cons:

無

2026-10-18 • via Nuitee
Y
Yen Joe • extended_group • my
10
Pros:

住宿體驗很棒

Cons:

無

2026-10-18 • via Nuitee
Y
Yen Joe • extended_group • my
10
2026-10-18 • via Nuitee
E
ERINA • family_with_children • jp
10
Excellent stay!
Pros:

The location is excellent and very convenient for sightseeing and shopping. The room was spacious, clean, and comfortable. All the staff were very friendly and helpful, which made our stay even more enjoyable. I would definitely stay here again!

2026-10-15 • via Nuitee
K
Kerri-Anne Bradshaw • solo_traveller • au
2
2026-10-10 • via Nuitee
W
WANG • couple • cn
1
Cons:

没有办法提前办理入住，交通不便

2026-10-08 • via Nuitee
J
Joshua • solo_traveller • au
10
Would choose to stay there every time I visit KK
Pros:

Very welcoming staff and beautifully designed rooms, with lots of space and great ammenities. LumaJOJO restaurant was amazing, with the highlights being the mushroom truffle pizza, Australian wagyu ribeye and if you have a sweet tooth, the burnt basque cheesecake!

Cons:

That I couldn’t stay longer

2026-09-18 • via Nuitee
A
Amirul Shukri • solo_traveller • bn
9
Pros:

the design of the rooms

2026-09-15 • via Nuitee
K
Kar Moon • extended_group • my
8
2026-09-12 • via Nuitee
A
Alexander • couple • au
10
Amazing staff looking to make your stay magical!
Pros:

Amazing hotel staff helping with arrangements before arrival!

2026-09-09 • via Nuitee
R
Rayvika • couple • my
8
2026-09-05 • via Nuitee
H
Héloïse • extended_group • fr
10
Top
Pros:

C’était parfait.
Hyper bien placé.
Le restaurant est incroyable

2026-09-04 • via Nuitee
A
Allison • couple • us
10
Would stay again!
Pros:

Very nice room and lobby

2026-09-04 • via Nuitee
M
Michelle • extended_group • bn
9
2026-09-03 • via Nuitee
S
S. • solo_traveller • nl
8
Pros:

Heel vriendelijk en schoon. Erg luxe badkamer.

Cons:

Prijs was best hoog, de auto parkeren kan maar wel reserveren. Anders zit er een garage beneden. Ontbijt erg lekker. Het is wat aan de prijs. Niet heel persoonlijk zoals we jn Maleisië gewend zijn. Helaas ook geen ramen wat het een beetje somber maakt.

2026-09-02 • via Nuitee
W
Wei Loon • couple • my
8
2026-09-01 • via Nuitee