Novotel Living Almaty Jetisu

Hotels
•
Novotel
8.9 (454 reviews)
Abylai Khan Avenue 55 , Almaty , kz
+7 727 355 0355

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Poor cleanliness in some areas
Limited amenities

Categories

Cleanliness
7.98
Several reviews indicate poor cleanliness, with specific mentions of unacceptable conditions.
Service
9.95
Positive mentions of front desk staff and helpfulness, showing overall high service standards.
Location
8.99
Described as fantastic with accessibility to city attractions, though slightly away from main buzz.
Room Quality
8.44
Rooms were generally comfortable, but several reviews mentioned size issues, especially for families.
Amenities
8.97
Amenities received positive comments, though some facilities were limited.
Value for Money
9.43
Good value indicated in several reviews, with quality rated highly relative to price.
Food and Beverage
8.48
Mixed reviews on breakfast quality; some were satisfied while others found room for improvement.
Overall Experience
8.95
Overall, a pleasing stay with positive highlights outweighing negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 13:27

Property Description

Luxurious Accommodation with Stunning City Views

Novotel Living Almaty Jetisu offers a blend of luxury and convenience, located just 1.2 km from Almaty 2 Train Station. Guests can indulge in the fitness centre, enjoy free private parking, and dine at the on-site restaurant. The hotel boasts air-conditioned rooms with modern amenities such as a coffee machine, flat-screen TV, and a private bathroom with a shower.

Relaxation and Convenience at Your Fingertips

Guests can unwind in the sauna, take advantage of the 24-hour front desk, and stay connected with free WiFi throughout the property. Wake up to a delicious buffet or continental breakfast before exploring nearby attractions like Almaty Central Mosque and Ascension Cathedral.

Unbeatable Location and Exceptional Service

Conveniently situated near major points of interest and the airport, Novotel Living Almaty Jetisu ensures a memorable stay with airport transfers, room service, and cozy bed linens. Book now for a luxurious getaway in Almaty!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8.9
Based on 454 reviews
Cleanliness: 7.98
Service: 9.95
Location: 8.99
Room Quality: 8.44
Amenities: 8.97
Value for Money: 9.43
Food and Beverage: 8.48
Overall Experience: 8.95
G
Genisha • extended_group • in
10
Pros:

Good location , nice spacious rooms and the staff were polite and helpful- Ruslan, Ramilya and Tamina at reception and also the other staff at the hotel were all great.

2026-07-23 • via Nuitee
K
Kseniya • family_with_children • ru
6
Pros:

Отличное расположение, рядом Мега, рестораны, кафе. Приятный персонал, все были вежливые и старались помочь. Есть все принадлежности и хорошего качества, что очень удобно.

Cons:

Номер был не очень опрятным, на дверцах всех шкафчиков на кухне были отпечатки пальцев в большом количестве. Крашенные стены тоже не самые свежие, особенно когда включаешь свет, то сразу видно все потеки, пятна и тд. Подушки неудобные. Завтраки очень посредственные, ягоды были с плесенью.

2026-07-23 • via Nuitee
A
Adil • solo_traveller • fr
10
2026-07-19 • via Nuitee
A
Ali Kemal • couple • tr
7
2026-07-15 • via Nuitee
S
Sameer • couple • in
8
2026-07-06 • via Nuitee
A
Amandeep • extended_group • in
9
Perfect location and well connected.
Pros:

Location was perfect. Everything was walking distance

Cons:

All was good

2026-07-06 • via Nuitee
V
Varinder • solo_traveller • in
9
Pros:

Overall

Cons:

Nil

2026-07-03 • via Nuitee
T
T.Etzdorf • solo_traveller • de
10
2026-07-02 • via Nuitee
A
Abhay • solo_traveller • ae
8
Great staff, great location
Cons:

The staff were wonderful. Took a lot of care, especially at the breakfast.

2026-06-24 • via Nuitee
S
Siti • extended_group • sg
10
Fantastic staff and service!
Pros:

Location is good. Staff were amazing! We stayed in 2-bedroom from 16/6-18/6 and the staff were all very polite and helpful. When we arrived, our room was not ready and needed about 30min as they have to deal with some technical issues. The manager on duty was quick to apologise, offer welcome drinks and gave us a late check-out. A small issue we had with our key card was also promptly resolved. Service was quick and on point. If fact, when we checked out, it was a different duty manager than the first and second day but he was also very aware of what transpired on the first day and apologised for it. We would definitely recommend Novotel Living Almaty Jetisu to other travellers. Clean, spacious and amazing staff hospitality!

2026-06-23 • via Nuitee
Алёна • couple • kz
4
2026-06-06 • via Nuitee
N
Neeraj • couple • ae
8
Overall a very nice place !!👍
Pros:

Good location and well maintained.

Cons:

Breakfast could have been much better and they need to get more English speaking staff.

2026-06-02 • via Nuitee
K
Khalid • family_with_children • ae
8
2026-05-30 • via Nuitee
A
Anupriya • solo_traveller • ae
10
Was great
Pros:

Amazing room & so central

Cons:

Everything was amazing

2026-05-30 • via Nuitee
I
Iskandar • extended_group • tj
10
2026-05-28 • via Nuitee
S
Serge • family_with_children • us
9
Pros:

Great location, clean, quiet!

2026-05-27 • via Nuitee
Z
Zhasmin • couple • kg
10
2026-05-25 • via Nuitee
Сатыбалдыкызы • solo_traveller • kz
10
2026-05-19 • via Nuitee
P
Patricia • family_with_children • de
9
Pros:

Neues Haus mit komfortablen Apartments und tollen Restaurants direkt im Haus. Das Frühstücksbuffet lässt keine Wünsche offen und das Personal ist immer freundlich und hilfsbereit.

Cons:

Ein Punkt wofür das Hotel nichts kann sind große Gästegruppen insbesondere aus Indien, die sich teilweise nicht angemessen verhalten - z.B. beim Frühstück. Das kann leicht stören, dennoch würde ich das Hotel uneingeschränkt empfehlen.

2026-05-19 • via Nuitee
A
Aakash • solo_traveller • in
1
2026-05-18 • via Nuitee