H2 Hotel Düsseldorf City

Hotels
H-Hotels.com
8.3 (15546 reviews)
Toulouser Allee 11A , Düsseldorf , de

Facilities

Front desk (limited hours)
Free wired internet
Snack bar/deli
Internet access
Wine release events
Garage
Electric bicycle charging station
Vegetarian menu options available
Bulk dispenser for toiletries
Electric bicycle charging station
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Clean and comfortable rooms
Good breakfast and dining options
Convenient location
Cons:
Some difficulties with room communication
Limited amenities in rooms
Parking availability issues

Categories

Cleanliness
7.98
Most reviews mention clean rooms, but some indicated a need for better communication about cleaning services.
Service
8.75
Numerous mentions of friendly and helpful staff across multiple reviews.
Location
8.69
Positive feedback on location, noted as convenient for both business and leisure.
Room Quality
8.14
Rooms described as modern and comfortable, but some mentioned issues with amenities.
Amenities
7.77
Amenities were generally good, but some guests expressed a desire for more, such as a kettle in the room.
Value for Money
8.33
Overall good value perceived, with reasonable pricing for the services offered.
Food and Beverage
8.48
Breakfast received high praise, variety and quality were highlighted positively.
Overall Experience
8.25
Guests left satisfied with their stay, despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 23:38

Property Description

Modern Comforts and Convenience
H2 Hotel Düsseldorf City offers air-conditioned rooms with flat-screen TVs, a restaurant, and a 24-hour front desk in the vibrant Pempelfort district. Enjoy free WiFi throughout the property and a tour desk for your convenience.

Relaxing Stay
Unwind in rooms with a cozy seating area and a private bathroom equipped with complimentary toiletries. Each room includes bed linen and towels for a comfortable stay.

Delicious Dining and Nearby Attractions
Start your day with a satisfying breakfast featuring buffet, continental, and vegetarian options. Explore nearby attractions like Capitol Theater Düsseldorf and Düsseldorfer Schauspielhaus. With the Central Station and airport close by, H2 Hotel Düsseldorf City is the perfect choice for your stay.

Important information:

When booking 9 rooms or more, different policies and additional supplements may apply.

Stag and hen parties are not allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.3
Based on 15546 reviews
Cleanliness: 7.98
Service: 8.75
Location: 8.69
Room Quality: 8.14
Amenities: 7.77
Value for Money: 8.33
Food and Beverage: 8.48
Overall Experience: 8.25
J
jianxun solo_traveller de
10
2026-06-20 via Nuitee
C
Christoph couple de
7
Alles was man braucht
Pros:

Alles was man braucht.

2026-06-20 via Nuitee
K
Keiry couple nz
9
Suited our needs very well, would definitely stay again.
Pros:

Comfortable modern facilities and rooms. Breakfast buffet is excellent. We had food from the café menu and it was also very good.
Staff were particularly helpful and friendly.
Handy to city, train station, parks.

2026-06-20 via Nuitee
A
alpay karagöz solo_traveller tr
10
Pros:

Temizlik

Cons:

Merkeze uzak

2026-06-20 via Nuitee
S
Sven solo_traveller de
9
2026-06-20 via Nuitee
J
jianxun solo_traveller de
10
2026-06-20 via Nuitee
M
Martina couple de
9
2026-06-20 via Nuitee
T
Timo solo_traveller de
7
2026-06-20 via Nuitee
K
Keiry couple nz
10
Thoroughly enjoyable stay. Would definitely stay again. Thank you
Pros:

Comfortable, clean modern property, rooms comfortable. This was our second stay and again we appreciated how helpful and pleasant the staff were.

2026-06-20 via Nuitee
G
Gina solo_traveller nl
8
Pros:

Centrale lokatie

Cons:

Kale kamer,geen nachtkastjes bv

2026-06-20 via Nuitee
G
Guido solo_traveller de
9
2026-06-19 via Nuitee
J
JDC solo_traveller be
8
Pros:

In summary: Very friendly staff, clean rooms, adjacent parking garage, quick check-in, good facilities.

We went during an event weekend and the hotel was packed and busy. I expected to stand in line for the check-in and elevators but the staff was very prepared and made sure everything ran smoothly, with barely any wait period. The staff was very friendly and accommodating.
The rooms were very quiet and private even though there were a lot of event attendees at the hotel (possibly arriving late/being loud) and we barely even noticed.
The air-conditioning was a god-sent during the heatwave that weekend.
The hotel is very easy to navigate to and has two floors of an underground parking garage reserved for hotel guests, making it easy to drop off your luggage and keep your car safe and nearby.
Breakfast is open very early and you can get dinner at the hotel restaurant til pretty late in the evening, which was perfect for us as we left early/got back late due to the event we were attending.
The rooms had more than enough space for our abundance of suitcases.

Cons:

We went during a busy event weekend and the 4-person rooms were overbooked, so we ended up being split over two 2-person rooms. While this is indeed an upgrade, we had planned to get ready for the event together and had to adjust our plans accordingly. The two rooms were on the same floor but not next to each other so we had to cross the hall if we needed something from the other room.
One of the bedside lights was flickering but after adjusting the cable a bit, it worked as it should. We were told that the 4-person room wasn't available due to issues with the lights so that may be related. At some point we couldn't get the air-conditioning to turn back on but when we tried again a few minutes later it worked as it should so I'm inclined to blame that on human error.
The hours of the hub/restaurant should be updated on the website! It states that opening hours are til 1am (sun-thurs) or 3am (fri-sat) with a bit of text saying you can get a late night meal til 00:30 and 1:30 respectively, so we went there at around 23:00 on the first night after getting settled in our rooms only to be told the kitchen had already closed and we could only get food there til about 21:30-22:00. While this may just be a misinterpretation on our part, it doesn't state anything on the website about the kitchen closing times and I think it would be a useful addition.

2026-06-19 via Nuitee
D
Dierk couple de
8
2026-06-18 via Nuitee
E
Eva solo_traveller de
8
2026-06-18 via Nuitee
A
Andy couple de
8
Pros:

Das Hotel ist sehr zentral.

Cons:

Alleine in einem der vier Etagenbetten?

2026-06-18 via Nuitee
A
Ard extended_group nl
8
2026-06-18 via Nuitee
D
Durgut ÖZTÜRK solo_traveller tr
1
2026-06-18 via Nuitee
R
Regina family_with_children de
8
2026-06-18 via Nuitee
C
Christiane extended_group de
8
2026-06-17 via Nuitee
A
Andreas family_with_children se
9
Pros:

Läget parkeringsgarage

2026-06-17 via Nuitee