H2 Hotel Düsseldorf City

Hotels
•
H-Hotels.com
8.3 (15632 reviews)
Toulouser Allee 11A , Düsseldorf , de
+49211303900

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Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Clean and comfortable rooms
Good breakfast and dining options
Convenient location
Cons:
Some difficulties with room communication
Limited amenities in rooms
Parking availability issues

Categories

Cleanliness
7.98
Most reviews mention clean rooms, but some indicated a need for better communication about cleaning services.
Service
8.75
Numerous mentions of friendly and helpful staff across multiple reviews.
Location
8.69
Positive feedback on location, noted as convenient for both business and leisure.
Room Quality
8.14
Rooms described as modern and comfortable, but some mentioned issues with amenities.
Amenities
7.77
Amenities were generally good, but some guests expressed a desire for more, such as a kettle in the room.
Value for Money
8.33
Overall good value perceived, with reasonable pricing for the services offered.
Food and Beverage
8.48
Breakfast received high praise, variety and quality were highlighted positively.
Overall Experience
8.25
Guests left satisfied with their stay, despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 23:38

Property Description

Modern Comforts and Convenience
H2 Hotel Düsseldorf City offers air-conditioned rooms with flat-screen TVs, a restaurant, and a 24-hour front desk in the vibrant Pempelfort district. Enjoy free WiFi throughout the property and a tour desk for your convenience.

Relaxing Stay
Unwind in rooms with a cozy seating area and a private bathroom equipped with complimentary toiletries. Each room includes bed linen and towels for a comfortable stay.

Delicious Dining and Nearby Attractions
Start your day with a satisfying breakfast featuring buffet, continental, and vegetarian options. Explore nearby attractions like Capitol Theater Düsseldorf and Düsseldorfer Schauspielhaus. With the Central Station and airport close by, H2 Hotel Düsseldorf City is the perfect choice for your stay.

Important information:

When booking 9 rooms or more, different policies and additional supplements may apply.

Stag and hen parties are not allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.3
Based on 15632 reviews
Cleanliness: 7.98
Service: 8.75
Location: 8.69
Room Quality: 8.14
Amenities: 7.77
Value for Money: 8.33
Food and Beverage: 8.48
Overall Experience: 8.25
C
Catharina • extended_group • de
10
2026-07-04 • via Nuitee
A
Abdullah C • solo_traveller • tr
9
Pros:

Kahvaltı harikaydı,

Cons:

Sehir içi toplu taşımaya kullanınca 500m yürümek gerekiyor

2026-07-04 • via Nuitee
M
Mehmet • family_with_children • tr
9
Düseldorfda geçen güzel bir gece.
Pros:

Temizliği, çalışanların yardım severliliği , emanet olarak valizleri bırakabilmemiz.

Cons:

Yok.

2026-07-04 • via Nuitee
M
Martina • solo_traveller • at
8
2026-07-04 • via Nuitee
K
Klaus • solo_traveller • de
10
2026-07-04 • via Nuitee
M
Mayeli • solo_traveller • de
9
2026-07-04 • via Nuitee
A
alka • solo_traveller • cl
8
Excelente estancia
Pros:

Es un bonito hotel, fácil de llegar desde el aeropuerto, con vista hacia las líneas del tren pero con buena aislación acústica, cama cómoda, con desayuno tipo buffet pero productos de calidad.
Para almorzar encontramos un restaurante italiano a pasos del hotel "Emiliana"

Cons:

Estuvimos 3 noches y ningun día nos hicieron aseo en la pieza

2026-07-04 • via Nuitee
M
Mikel • extended_group • de
8
Sehr gutes Hotel, für ein Wochenende :)
Pros:

Es lag sehr zentral, eine Station vom Düsseldorfer Hauptbahnhof :-)
Warme Küche gab es bis 23 Uhr, das war super !

Cons:

Nichts

2026-07-04 • via Nuitee
H
Henning • solo_traveller • de
8
2026-07-04 • via Nuitee
M
Meral Alehtin • solo_traveller • tr
9
Pros:

Otelin odaları temiz, yeterli genişlikte, banyoları güzel. Kahvaltısı yeterli.

Cons:

Merkeze konumu uzak kalıyor. Her yere yürüyerek diyebileceğimiz Bir mesafe değil. Allstada da uzak. Bunu bilerek gelin ama Otel ile ilgili bir sorun değil konuma iyi bakın Metroya yakın olabilir fakat yürümeyi seven gezginler için çok uygun değil bence. Kahvaltıda kısa saçlı görevliden siyah çay istedim sadece olanları gösterdi Mutfağa gidip arama zahmetinde bulunmadı. Uluslararası Bir otelde daha fazla bir çaba görebilirdik

2026-07-04 • via Nuitee
W
Wolfgang • family_with_children • de
8
Angenehmer Aufenthalt.
Pros:

Frühstück war gut, Lage auch.

Cons:

Alles o. k.

2026-07-03 • via Nuitee
M
Michele • couple • it
8
Sicuramente consigliato
Pros:

Ottima la posizione

Cons:

Nulla

2026-07-03 • via Nuitee
V
Vivaldy • solo_traveller • it
9
Pros:

rapporto qualità prezzo ottimo, colazione a buffet abbondate e varia.

2026-07-03 • via Nuitee
özyürek • solo_traveller • tr
10
Pros:

Odalarda herşey temiz ve yeniydi yatakları da iyiydi kahvaltı fiyat performans oldu kesinlikle tavsiye ederim fiyatına göre müthiş ama lüks isteyenler ranzalı odanın yanında mutlaka ayrı yatağı olan odaları tercih etsin

Cons:

Rahatsız edici bir durum yaşamadık teşekkürler

2026-07-02 • via Nuitee
G
Gamzenur • solo_traveller • gr
1
Rude receptionist Tom who yells without no reason
Pros:

It was nice before Tom. No one can shout at the costumers without any reason!!

Cons:

We stayed at this hotel for one night during a transit trip. Unfortunately, our experience was overshadowed by the extremely rude behavior of one of the reception staff members, Tom.

When we went to collect our luggage from the luggage room, I politely knocked on the door. At the same time, I asked the receptionist if anyone was inside. I had not even taken a single step into the room when Tom suddenly started shouting at me and aggressively confronted me.

There was absolutely no reason for this reaction. Employees in the hospitality industry should treat guests with courtesy and respect. Shouting at guests and speaking to them in such an aggressive and disrespectful manner—especially to a female guest—is completely unacceptable.

Because of this incident, I cannot recommend this hotel. It seems that the staff are not given adequate training in customer service, professionalism, and basic courtesy. A single employee's behavior can seriously damage a hotel's reputation, and unfortunately, that was the case during our stay.


Wir haben während einer Durchreise eine Nacht in diesem Hotel übernachtet. Leider wurde unser Aufenthalt durch das äußerst unhöfliche Verhalten eines Mitarbeiters an der Rezeption, Tom, überschattet.

Als wir unser Gepäck aus dem Gepäckraum abholen wollten, klopfte ich höflich an die Tür. Gleichzeitig fragte ich die Mitarbeiterin an der Rezeption, ob sich jemand im Raum befinde. Ich hatte den Raum noch nicht einmal betreten, als Tom plötzlich laut wurde, mich anschrie und in einer sehr aggressiven Art auf mich zukam.

Für dieses Verhalten gab es keinerlei Anlass. Mitarbeiter im Gastgewerbe sollten Gäste stets höflich und respektvoll behandeln. Gäste anzuschreien und in einem derart aggressiven und respektlosen Ton anzusprechen – insbesondere eine weibliche Gästin – ist vollkommen inakzeptabel.

Aus diesem Grund kann ich dieses Hotel nicht weiterempfehlen.

2026-07-02 • via Nuitee
M
Madeleine • extended_group • de
7
2026-07-02 • via Nuitee
H
Hanna • couple • ua
10
Супер отель
Pros:

Все супер, красиво, чисто, персонал очень вежливый. Завтрак был включен в стоимость и если честно, не было огромных надежд - но это было супер. Все очень вкусно. Парень, который работает на выдаче заказов вечером - очень приятный!

Cons:

-

2026-07-02 • via Nuitee
D
Debora • couple • it
10
Perfetta per un breve soggiorno
Pros:

Super moderna come struttura! Ben pulita e ha tutti i comfort possibili, situato in una tranquilla e buona zona a pochi passi dal centro

Cons:

Colazione con una scarsissima opzione dolce! Unica pecca..

2026-07-02 • via Nuitee
M
Martin • solo_traveller • de
8
Für einen Business Trip ein sehr gutes Hotel
Pros:

Das Hotel ist sauber und die Ausstattung der Zimmer ist gut. Die Fenster sind sehr Schalldicht so das die Hauptstraße und auch die Bahnlinie nicht zu hören sind.

Cons:

Die Hauptstraße und die Bahnlinie direkt vor der Haustür

2026-07-02 • via Nuitee
K
Karine • family_with_children • fr
8
2026-07-02 • via Nuitee