Microtel Inn & Suites by Wyndham Summerside

Requested a regular room on upper floor. Was given room on main floor equiped for wheelchairs. Noisy un-supervised children in hall, room not quiet. Very small restrarant for included breakfast had too many people, confusion, nowhere to sit, went to other location for breakfast. Staff seemed overwelmed. Was shocked to be charged $873.CAD for two nights. Other comparable hotels with better facilities and service are half this price. This price was outrageous for this level of hotel and services.

420 dollars for one night in a generic double queen room. Could’ve stayed elsewhere cheaper and just as clean.

None

The housekeeping staff needs to pay a bit more attention to detail. The hotel was not very busy and I would have expected better. The housekeeping staff missed emptying our garbage containers on a couple of occasions as well we had to had them to refill the toilet and Kleenex. Either the staff are not supplied with vacuums or they are broken as our room never appeared to have been vacuumed. The same goes for the hallways, there were crushed chips, cookie crumbs etc on the carpets that were present for 3+ days. Our stay was a week.

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We recently booked a staycation at this hotel after driving 2 hours with our 5-year-old, specifically to enjoy the pool, splash pad, and bowling facilities. Due to an ice storm, we even paid extra for early check-in to ensure a smooth arrival.

Upon checking in, we clearly explained to the front desk that the main reason for our visit was to use these amenities. Only then were we told that the pool was closed due to a holiday. There was absolutely no indication of this on the hotel’s website, which lists pool hours as 7:00–21:00 daily with no mention of holiday closures. We were also informed that the splash pad and bowling were closed as well because they are operated by a separate facility—again, something not disclosed anywhere during booking.

At that point, the stay no longer served its purpose, so we requested a refund and chose not to stay. The front desk agent (who mentioned she was new) told us we would still be charged in full due to the 24-hour cancellation policy. We were then forced to leave in the middle of an ice storm to find last-minute accommodations elsewhere, turning this into a stressful and costly experience.

The hotel later offered only a 30% refund ($56), which doesn’t even begin to cover the gas alone, let alone the inconvenience and additional expenses we incurred.

This situation was entirely preventable with proper communication and transparency on the website. Guests should be clearly informed when major amenities are unavailable—especially when those amenities are a primary reason families choose to book.

We are extremely disappointed and are requesting a full refund, including the early check-in fee, as we did not stay at the property at all.

the breakfast included fried egg and sausage was so so

Le déjeuner

Coffee was very weak, and the rooms were a bit compact.