Hotel Passion Secrets Villas & Suites

Hotels
8.5 (122 reviews)
PASEO TOLLOCAN ORIENTE 806 SANTA ANA TLAPALTITLAN , Toluca , MX

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Free

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Good location
Comfortable rooms
Value for money
Cleanliness
Good service
Cons:
Lack of privacy
Limited amenities
Cleanliness concerns
Staff demeanor

Categories

Cleanliness
7.33
Some reviews mentioned cleanliness issues, particularly with the need for better cleaning as noted.
Service
9.3
General sentiment is positive, though some issues with staff demeanor were noted.
Location
9.34
Several reviews praised the location being very good.
Room Quality
8.29
Rooms are described as comfortable, though privacy issues in bathrooms were mentioned.
Amenities
8.32
Amenities like hygiene accessories and good facilities were positively rated, although some amenities were limited.
Value for Money
9.28
Guests found the hotel to be a good value for the price.
Food and Beverage
7.33
The menu was described as limited and breakfast was not utilized.
Overall Experience
8.8
Overall, reviews reflect a positive experience despite some minor negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:19

Property Description

Luxurious Accommodation
Indulge in comfort at HOTEL PASSION SECRETS VILLAS AND SUITES, offering elegant rooms with city views, flat-screen TVs, and modern amenities.

Convenient Facilities
Enjoy the convenience of a restaurant, bar, and snack bar on-site, as well as free WiFi, room service, and a 24-hour front desk for all your needs.

Ideal Location
Located just 5.9 km from Nemesio Diez Stadium and close to Calixtlahuaca Archeological Site, our hotel provides easy access to key attractions.

Experience luxury and convenience at HOTEL PASSION SECRETS VILLAS AND SUITES. Book your stay now for a memorable experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TLC

Location

Guest Reviews

8.5
Based on 122 reviews
Cleanliness: 7.33
Service: 9.3
Location: 9.34
Room Quality: 8.29
Amenities: 8.32
Value for Money: 9.28
Food and Beverage: 7.33
Overall Experience: 8.8
E
Eduardo • solo_traveller • mx
10
2026-10-18 • via Nuitee
A
Alejandra • couple • mx
5
2026-10-07 • via Nuitee
G
G Olmos • solo_traveller • mx
9
2026-09-09 • via Nuitee
G
Gomez Ramirez • solo_traveller • mx
2
2026-09-07 • via Nuitee
M
Manjarrez • couple • mx
8
Buen servicio
Pros:

Buena ubicación, buenas instalaciones y muy buen desayuno

Cons:

Escurrimiento de agua al término de la ducha hacia el inodoro con riesgo de caída por piso resbaloso.

2026-09-02 • via Nuitee
S
Saldaña • solo_traveller • mx
10
2026-09-01 • via Nuitee
M
Mich • solo_traveller • mx
10
2026-08-31 • via Nuitee
C
Carlos Yair • solo_traveller • mx
3
PESIMA RECEPCIONISTA
Pros:

El hotel

Cons:

Pésima atención por parte de la recepción, me he hospedado varias ocasiones, pero ayer la recepcionista de la tarde me dio la habitación que ella quiso y no la que yo habia reservado, al bajar y comentarle de buena manera solo hizo burla al devir que la reservacion prácticamente daba igual y que ella me podia dar la habitación que quisiera si no estaba disponible la de mi reserva, igual agrego que solo eran 90 pesos de diferencia, 90 pesos que pague de mi dinero y no de ella por lo cual yo solo queria que se me respetara , no se le hablo de mala manera y su atención fue muy deficiente

2026-08-29 • via Nuitee
J
JATHMER VLADIMIR • solo_traveller • mx
10
Privacidad y confort
Pros:

Privacidad y confort, ideal para pasar un rato agradable en pareja, atentos y buen servicio .

2026-08-27 • via Nuitee
M
Maria del Carmen • solo_traveller • mx
9
2026-08-13 • via Nuitee
P
Pelusa • solo_traveller • mx
10
2026-08-10 • via Nuitee
S
Susana Rosario • solo_traveller • mx
10
2026-08-06 • via Nuitee
J
JOSE • solo_traveller • mx
10
2026-08-04 • via Nuitee
J
JOSE • solo_traveller • mx
10
Pros:

El concepto

2026-08-04 • via Nuitee
C
Carlos Javier • solo_traveller • mx
10
Pros:

Muy cómodo perfecto buen servicio magnífico.

Cons:

No hay nada que dijera que no me gustará .

2026-07-11 • via Nuitee
B
Basave Morales • solo_traveller • mx
10
2026-06-18 • via Nuitee
J
Javier • solo_traveller • mx
9
Very comfortable
Pros:

Facilities, specifically the shower

Cons:

Tv

2026-06-15 • via Nuitee
M
marisa • solo_traveller • mx
10
2026-06-13 • via Nuitee
N
Nazareth del valle • solo_traveller • ve
9
Pros:

Todo

2026-06-12 • via Nuitee
E
Escobar • solo_traveller • mx
4
No me ha llegado mi factura y XML a mi correo electrónico
Pros:

Habitación

Cons:

No me pueden mandar mi factura y formato xml a mi correo. Que me facturaron. Aun no puedo descargar el XML en la página del SAT. Siempre ando en hoteles por mi trabajo y nunca tuve tantos problemas para Facturar como en este hotel. La recepcionista grosera y quería facturarme a su antojo. La reservación decía desayuno incluído y terminaron facturandomelo Aparte. Cuando todos los hoteles lo incluyen en la renta de habitación. Publicidad engañosa. Necesito que me manden mi factura a mi correo.

2026-06-08 • via Nuitee