Phoenix Hotel

Hotels
•
Independent
8.6 (20 reviews)
Taichung, 400 , Taichung , TW
886-4-37028555

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Facilities

Fitness facilities
Free WiFi
24-hour front desk
Luggage storage
Wheelchair accessible
Elevator
Fitness facilities
Safe-deposit box at front desk
Smoke-free property
Tours/ticket assistance
See all facilities

Review Highlights

Pros:
Very good and abundant breakfast / long brunch hours
Clean rooms and comfortable beds
Friendly, helpful and responsive staff
Family- and kid-friendly facilities (play area, themed beds)
Flexible breakfast/checkout arrangements
Cons:
Poor soundproofing / noise from neighboring rooms/floors
Toiletries not provided (toothbrush charged), removal of disposable items like slippers/tea/coffee
Some bathroom issues: no door, water splashing, occasional lack of cleanliness
Laundry machine malfunctions (door stuck) and old/dim parking with slow elevator
Some rooms small or with dated furnishings; loose power outlets and weak/overheating hair dryers

Categories

Cleanliness
8.6
Rooms frequently described as very clean and bathrooms sometimes large, though a few guests reported shower/ bathroom cleanliness issues and water splashing due to no bathroom door.
Service
9.8
Staff repeatedly praised as friendly, helpful and quick (helped with room changes, responsive at front desk, fast room cleaning); overall service sentiment is very positive.
Location
8
Location described as decent by some but also noted as not in a lively area and requiring driving/walking to reach other places; mixed but generally acceptable.
Room Quality
8
Beds frequently called comfortable and some rooms (e.g., large bathrooms, themed beds for kids) praised; other comments note small rooms, older furnishings and layout inconveniences.
Amenities
7.6
Breakfast and family facilities are strong, but guests report removal/charging for toiletries (toothbrush), lack of slippers/tea/coffee packets, laundry machine faults and an older parking facility—dampening the amenities score.
Value for Money
7.6
Many appreciate the breakfast offering, but extra charges for basic items and perceived removal of amenities lead some guests to feel the price is less justified.
Food and Beverage
9.8
Breakfast/brunch repeatedly praised: abundant variety, long/ flexible serving hours and high satisfaction from many guests.
Overall Experience
9.4
Guests often report a very positive stay (child-friendly, would return, enjoy breakfast and staff), with negatives (noise, some cleanliness/amenity issues) not overwhelming the generally favorable overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-05 11:56

Property Description

Convenient Location
Nestled in Taichung's Central District, Phoenix Hotel is a 15-minute stroll from Taichung City Hall and Taichung Park, offering easy access to key attractions like the vibrant Zhonghua Night Market and the picturesque Liuchuan Riverside Walk.

Modern Amenities
Embrace modern comfort in our 263 air-conditioned rooms with flat-screen TVs, rainfall showerheads, and complimentary Wi-Fi. Unwind at the bar/lounge after a satisfying meal at the on-site restaurant.

Exceptional Services
Take advantage of our business center, 24-hour front desk, and luggage storage for a seamless stay. Plus, stay connected with complimentary wireless internet access throughout the hotel.

Ready to experience a blend of convenience and relaxation at Phoenix Hotel? Book now to elevate your Taichung getaway.

Important information:

  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Guest accommodation is sealed after cleaning

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Guests are provided with free hand sanitizer

See all policies

Location

Guest Reviews

8.6
Based on 20 reviews
Cleanliness: 8.6
Service: 9.8
Location: 8
Room Quality: 8
Amenities: 7.6
Value for Money: 7.6
Food and Beverage: 9.8
Overall Experience: 9.4
J
Jason • family_with_children • tw
9
2026-06-19 • via Nuitee
元佳 • solo_traveller • tw
7
Pros:

早餐很豐盛，希望稀飯的米粒可以多一點，米湯少一點。

Cons:

7樓隔音效果較弱，凌晨一點還聽到隔壁房大聲喧嘩吵鬧，電視播放聲，影響休息。經櫃檯協助後隔壁房才稍有改善。

2026-06-18 • via Nuitee
婉萱 • family_with_children • tw
10
Pros:

房間寬大還可以看到樓下遊戲室的部份 隨時注意孩子的動態

Cons:

沒有

2026-06-18 • via Nuitee
C
chien ju • couple • tw
8
Pros:

早餐很棒 但有些東西冷掉了

Cons:

枕頭不好躺

2026-06-17 • via Nuitee
C
Chien cheng • solo_traveller • tw
9
2026-06-17 • via Nuitee
俊龍 • couple • tw
10
2026-06-11 • via Nuitee
Y
Yang Ming Chen • solo_traveller • tw
9
2026-06-08 • via Nuitee
R
Raymond • solo_traveller • tw
8
2026-06-08 • via Nuitee
元佳 • solo_traveller • tw
9
Pros:

1.早餐多樣化，選擇豐富。雞蛋仔超級無敵好吃。2.床鋪及浴室非常乾淨整齊。3.在炎熱的夏季，空調非常給力。

Cons:

1.房間的吹風機太小支，長髮要吹很久才能吹乾。2.熱水壺煮水會漏水（已裝至max以下）。

2026-06-05 • via Nuitee
妙芬 • solo_traveller • tw
8
Cons:

網路收訊

2026-05-31 • via Nuitee
C
Cang Lang • solo_traveller • tw
9
2026-05-29 • via Nuitee
褚 • couple • tw
10
2026-05-24 • via Nuitee
林 • couple • tw
8
2026-05-23 • via Nuitee
L
Lee • couple • tw
10
2026-05-22 • via Nuitee
彤芸 • couple • tw
10
2026-05-21 • via Nuitee
茹思 • solo_traveller • tw
7
2026-05-20 • via Nuitee
耀中 • couple • tw
8
2026-05-19 • via Nuitee
P
Pei Yuan • extended_group • tw
9
2026-05-19 • via Nuitee
P
Phila • solo_traveller • sz
10
Pros:

Hygiene 👌. The rooms are clean 👌 🙌 👏

Cons:

No toiletries (toothbrush and toothpaste) in the rooms. You have to order and pay for them, NT$10 per set.

2026-05-18 • via Nuitee
S
SHIHHAN • couple • tw
10
Pros:

房間非常乾淨整潔，床鋪非常舒服，燈光明亮，早餐選擇豐富，非常驚喜

Cons:

房間內沒有提供茶包，但不影響住的好心情

2026-05-15 • via Nuitee