Phoenix Hotel

Hotels
•
Independent
8.6 (20 reviews)
Taichung, 400 , Taichung , TW
+886 4 3702 8555

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Facilities

Fitness facilities
Free WiFi
24-hour front desk
Luggage storage
Wheelchair accessible
Elevator
Fitness facilities
Safe-deposit box at front desk
Smoke-free property
Tours/ticket assistance
See all facilities

Review Highlights

Pros:
Very good and abundant breakfast / long brunch hours
Clean rooms and comfortable beds
Friendly, helpful and responsive staff
Family- and kid-friendly facilities (play area, themed beds)
Flexible breakfast/checkout arrangements
Cons:
Poor soundproofing / noise from neighboring rooms/floors
Toiletries not provided (toothbrush charged), removal of disposable items like slippers/tea/coffee
Some bathroom issues: no door, water splashing, occasional lack of cleanliness
Laundry machine malfunctions (door stuck) and old/dim parking with slow elevator
Some rooms small or with dated furnishings; loose power outlets and weak/overheating hair dryers

Categories

Cleanliness
8.6
Rooms frequently described as very clean and bathrooms sometimes large, though a few guests reported shower/ bathroom cleanliness issues and water splashing due to no bathroom door.
Service
9.8
Staff repeatedly praised as friendly, helpful and quick (helped with room changes, responsive at front desk, fast room cleaning); overall service sentiment is very positive.
Location
8
Location described as decent by some but also noted as not in a lively area and requiring driving/walking to reach other places; mixed but generally acceptable.
Room Quality
8
Beds frequently called comfortable and some rooms (e.g., large bathrooms, themed beds for kids) praised; other comments note small rooms, older furnishings and layout inconveniences.
Amenities
7.6
Breakfast and family facilities are strong, but guests report removal/charging for toiletries (toothbrush), lack of slippers/tea/coffee packets, laundry machine faults and an older parking facility—dampening the amenities score.
Value for Money
7.6
Many appreciate the breakfast offering, but extra charges for basic items and perceived removal of amenities lead some guests to feel the price is less justified.
Food and Beverage
9.8
Breakfast/brunch repeatedly praised: abundant variety, long/ flexible serving hours and high satisfaction from many guests.
Overall Experience
9.4
Guests often report a very positive stay (child-friendly, would return, enjoy breakfast and staff), with negatives (noise, some cleanliness/amenity issues) not overwhelming the generally favorable overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-05 11:56

Property Description

Convenient Location
Nestled in Taichung's Central District, Phoenix Hotel is a 15-minute stroll from Taichung City Hall and Taichung Park, offering easy access to key attractions like the vibrant Zhonghua Night Market and the picturesque Liuchuan Riverside Walk.

Modern Amenities
Embrace modern comfort in our 263 air-conditioned rooms with flat-screen TVs, rainfall showerheads, and complimentary Wi-Fi. Unwind at the bar/lounge after a satisfying meal at the on-site restaurant.

Exceptional Services
Take advantage of our business center, 24-hour front desk, and luggage storage for a seamless stay. Plus, stay connected with complimentary wireless internet access throughout the hotel.

Ready to experience a blend of convenience and relaxation at Phoenix Hotel? Book now to elevate your Taichung getaway.

Important information:

  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Guest accommodation is sealed after cleaning

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Guests are provided with free hand sanitizer

See all policies

Location

Guest Reviews

8.6
Based on 20 reviews
Cleanliness: 8.6
Service: 9.8
Location: 8
Room Quality: 8
Amenities: 7.6
Value for Money: 7.6
Food and Beverage: 9.8
Overall Experience: 9.4
雨凡 • solo_traveller • tw
8
2026-07-25 • via Nuitee
竹靜 • family_with_children • tw
10
Pros:

價格合理，餐點美味，小朋友的遊樂區又很不錯，下次一定會再光臨。

2026-07-23 • via Nuitee
千惠 • family_with_children • tw
7
Pros:

自助式早餐，各式異國料理，口味多元，非常好吃😋

Cons:

房間較小，偶有潮濕味

2026-07-18 • via Nuitee
千惠 • couple • tw
7
2026-07-18 • via Nuitee
姿岑 • couple • tw
5
Pros:

位置方便

Cons:

停車場黑暗。兒童設施居然額外收費
強烈不建議使用兒童設施
訂房網站上並沒有說明兒童設施另外收費

2026-07-17 • via Nuitee
P
Peiyu • extended_group • tw
5
2026-07-13 • via Nuitee
虹君 • solo_traveller • tw
7
Pros:

位置很好，旁邊就有便利商店、公車站和yiubike租借站，離火車站只要五分鐘車程，交通和生活機能還不錯。
早餐真的很豐盛，很值得為了餐點來一趟！
9樓有兒童遊戲場和健身房。
用飲水機取代瓶裝水很棒，要裝多少都很方便。

Cons:

隔音極差，在房間裡不只走廊的聲音，連樓上的聲音都聽得到。
衛浴的乾濕分離只做一半

2026-07-11 • via Nuitee
思瑋 • couple • tw
8
1:30左右先到飯店check in原本協助的人員要將房卡給我，卻被另一位較資深的員工擋下來，直接跟我說房間還沒整理好，另外協助人員有提到是否需要講解9樓遊戲室的規則，資深人員也跟她說不用，因為我沒攜帶小孩，但這不應該是客人的權益嗎？沒帶小
Pros:

早午餐還不錯，但現做餐點排隊動線不佳，容易引起糾紛，用餐1小時，就遇到2次。

Cons:

服務上的感受

2026-07-08 • via Nuitee
H
Hsin Ya • family_with_children • tw
5
Pros:

早午餐豐富又好吃

Cons:

房間地毯有霉味和尿騷味

2026-07-06 • via Nuitee
Y
Yu-Tang Chang • solo_traveller • tw
9
2026-07-05 • via Nuitee
Y
Yu-Tang Chang • solo_traveller • tw
9
2026-07-05 • via Nuitee
佳穎 • extended_group • tw
8
Pros:

環境整潔、服務優良

Cons:

隔音差

2026-07-02 • via Nuitee
P
Penny • solo_traveller • tw
8
2026-06-27 • via Nuitee
S
Shu Hsuan • couple • tw
7
2026-06-26 • via Nuitee
志軒 • family_with_children • tw
9
2026-06-25 • via Nuitee
宗翰 • couple • tw
10
2026-06-23 • via Nuitee
Y
YI-EN • couple • tw
10
Pros:

早餐非常豐盛且時間很長，還有兒童遊戲區可以讓爸爸媽媽好好吃飯，剛好端午節有一系列闖關活動，小朋友玩得很開心

Cons:

在房間內能夠聽到走廊的聲音

2026-06-22 • via Nuitee
冠仲 • solo_traveller • tw
9
Pros:

早餐可以

Cons:

床太小

2026-06-22 • via Nuitee
H
HUI CHEN • extended_group • tw
7
Pros:

豐富的早餐

Cons:

浴室洗臉檯在浴室外，洗臉水會噴濺到地上

2026-06-21 • via Nuitee
宏哲 • extended_group • tw
10
2026-06-21 • via Nuitee