Courtyard by Marriott Santa Cruz

Hotels
•
Courtyard by Marriott
8.2 (781 reviews)
313 Riverside Avenue , Santa Cruz , us
+1 831-419-8700

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Cons:
Parking fees
Service issues
No hot water

Categories

Cleanliness
7.84
Some reviews mention issues with hot water and valet services affecting overall cleanliness.
Service
8.81
Friendly service noted in multiple reviews, though some experiences were negative.
Location
9.35
Multiple reviews highlighted a great location near the beach.
Room Quality
8.3
Rooms described as clean and spacious, but some issues reported.
Amenities
7.83
Amenities like valet and breakfast services were criticized; noted parking fees.
Value for Money
7.29
Room for other options without parking fees mentioned.
Food and Beverage
7.84
Limited food service availability noted; breakfast costs extra.
Overall Experience
8.31
Overall a positive experience shown, but with room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:39

Property Description

Modern Accommodation with Prime Location

Luxurious Amenities: Enjoy a fitness centre, private parking, a shared lounge, and a bar. The 24-hour front desk, business centre, and free WiFi ensure a convenient stay.

Dining Options: Indulge in American cuisine at the on-site restaurant, with special vegetarian, vegan, and gluten-free selections available upon request.

Nearby Attractions: Explore Santa Cruz Beach just 400 metres away, visit Cowell's Beach within 1 km, or take a short walk to Santa Cruz Beach Boardwalk. The hotel's proximity to the city centre and the airport makes it an ideal choice.

Book your stay at Courtyard by Marriott Santa Cruz for a perfect blend of comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Location

Guest Reviews

8.2
Based on 781 reviews
Cleanliness: 7.84
Service: 8.81
Location: 9.35
Room Quality: 8.3
Amenities: 7.83
Value for Money: 7.29
Food and Beverage: 7.84
Overall Experience: 8.31
M
Mirza • family_with_children • us
8
This definitely won’t be our last stay here!
Pros:

I love the fact that it’s in walking distance from the boardwalk, the room was large enough for our party of 6, and the cafe in the lobby was yummy, and valet parking downstairs was so kind and welcoming!

Cons:

I can’t really think of anything!

2026-08-27 • via Nuitee
T
Thomas • family_with_children • fr
9
2026-08-25 • via Nuitee
L
Lopez • solo_traveller • us
8
I would love to stay here again
Pros:

I really liked the room I was in, the breakfast serving was so fantastic. The valet i was very new with but they did such an amazing job keeping my car safe and secure. I would definitely come here again on my next trip!!

Cons:

What i wasn't too fond of was mainly having my room maintenance, Like I thought I would have fresh new towels or sheets within a few days of my stay, but when I have asked for room service they did bring the towels but not the rest of the maintenance of what my room needed. Hopefully the next time it would be done. I still had an amazing time at this hotel this is just my personal experience:).

2026-08-23 • via Nuitee
F
Felix • family_with_children • us
9
Comodo y placentero
Pros:

Ubicación e instalaciones

Cons:

Todo me gusto

2026-08-18 • via Nuitee
K
Kapuza • couple • us
3
Cons:

*We chose this hotel because the pool was advertised as heated and open until 10 PM, but the water was cold after 8 PM, so we could not enjoy the pool.
* Housekeeping did not service our room during our stay and did not check whether we needed fresh towels.
* Body wash was missing upon check-in.
* The quality of the bed linens was disappointing.
* The bathroom tissue box was almost empty — only two tissues were provided.
* We would also appreciate complimentary bottled water being provided upon check-in.
* Valet parking was an additional $35.
* I have stayed at Courtyard by Marriott hotels in another country and had an excellent experience, so I expected the same level of service here.
* Unfortunately, this hotel did not meet the standards I expected for the price, and I would not choose this hotel or the chain again.

2026-08-12 • via Nuitee
L
Lynda • couple • fr
10
Pros:

Super hotel, tv connectée

Cons:

Parking payant
Pas mal d'enfants (fallait s'en douter avec la proximité avec le parc d'attractions)

2026-08-10 • via Nuitee
D
David • family_with_children • gb
8
Pros:

Great location, large room

Cons:

Expensive to park

2026-08-08 • via Nuitee
A
Andrew • family_with_children • us
6
Good place for the price
Pros:

Location, cleanliness.

Cons:

Bartender closed early and wasn’t the kindest when we asked for a beer. Front desk staff was perpetually overwhelmed and needs more support.

2026-08-08 • via Nuitee
E
Effi • family_with_children • il
9
מיקום מצוין, ממש 2 דקות מהטיילת ומהחוף. מסודר נקי נעים ועם כל מה שצריך
2026-08-08 • via Nuitee
M
Matthew • family_with_children • us
10
We had a wonderful visit.
Pros:

We have stayed at this location 4 times and keep coming back for our yearly Santa Cruz visit.

Cons:

We liked everything.

2026-08-06 • via Nuitee
N
Nicole • solo_traveller • us
10
Pros:

Everything

Cons:

Nothing

2026-08-03 • via Nuitee
T
Trisha • family_with_children • us
5
Pros:

THE BED WAS COMFORTABLE

Cons:

MY ROOM SMELLED LIKE DIRTY FEET

2026-08-03 • via Nuitee
O
Olga • family_with_children • us
7
Overall, a clean and comfortable place within walking distance to Boardwalk.
Pros:

Location, clean, available parking, easy check-in, plenty of bathroom towels, and pool.

Cons:

Amenities in room - i.e. no cups, no coffee maker (Starbucks in lobby is only option and expensive), code required for restrooms by pool, but not listed anywhere (had to ask staff in spa), and when I phoned reception I was placed on hold 3x on one call, placed on long holds for each of the 3 calls I made, and finally 4pm check-in is very late for this location at these prices.

2026-08-02 • via Nuitee
C
Colin • solo_traveller • gb
8
Great room great location
Pros:

Its a Marriott, its clean, well maintained and has great facilities.

Cons:

Valet parking only at a cost of $35 a day which was a bit steep.

2026-07-23 • via Nuitee
F
Frank • extended_group • us
9
overall good visit
Pros:

Location

Cons:

Pay for parking and charging, should be comped as a guest

2026-07-23 • via Nuitee
W
Wesley • couple • us
10
2026-07-22 • via Nuitee
J
Joe • family_with_children • us
9
Pros:

Proximity to the beach and also the security level

Cons:

The breakfast / restaurant hours.

2026-07-20 • via Nuitee
A
Alejandra • family_with_children • us
9
Great customer service! Martinez in valet is friendly and helpful. Andrea during checking was attentive and thoughtful i
Pros:

Clean, spacious and welcoming.

Cons:

N/A

2026-07-18 • via Nuitee
D
David • family_with_children • us
7
Great location, do not use the pull out sofa as a sleeping option.
Pros:

Location, cleanliness of our rooms.

Cons:

The pullout bed for the kids was terrible. The mattress was completely shot, with no support. We have had better!
Mandatory $35/day valet parking came as a surprise but totally understandable for the area.

2026-07-17 • via Nuitee
L
Lesli • couple • us
7
Great location when visiting the Boardwalk, friendly staff, and nice bar and patio space.
Pros:

Close proximity to the Boardwalk, outdoor seating with fire pits, breakfast, cleanliness

Cons:

Very soft/old mattress, noisy due to hearing traffic

2026-07-15 • via Nuitee