InTown Suites Extended Stay Matthews NC - East Independence

Hotels
5.3 (30 reviews)
9211 East Independence Boulevard , Charlotte , us

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Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Lift / Elevator
Facilities for disabled guests
Wheelchair accessible
Paid WiFi
Visual aids: Braille
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Quiet area
Cons:
Dirty room
Roach infestation
Old mattress

Categories

Cleanliness
1.88
The room was dirty and infected with roaches, inside the refrigerator and bathroom.
Service
7.85
Friendly staff, although issues with accommodations.
Location
6.89
Good location in a quiet area.
Room Quality
2.84
The mattress was old with springs sticking out; additional roach issues.
Amenities
3.37
The microwave had no glass plate; damaged refrigerator.
Value for Money
5.83
Charged for a room that was not available; perceived inadequate.
Food and Beverage
8.38
Standard quality for this hotel tier.
Overall Experience
5.35
Issues with room quality significantly overshadowed the positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-28 08:36

Property Description

Convenient Location
Located in the Matthews district of Charlotte, InTown Suites Extended Stay Matthews NC - East Independence offers easy access to popular attractions like Pebble Creek Golf Course, SouthPark Mall, and Mint Museum of Art.

Homely Amenities
Experience the comfort of home with rooms featuring a kitchen equipped with a fridge, microwave, and stovetop. Perfect for guests looking for an extended stay or those who prefer to prepare their own meals.

Nearby Entertainment
With Blumenthal Performing Arts Center, Mint Museum of Craft Design, Spectrum Center, and NASCAR Hall of Fame just a short distance away, there's no shortage of entertainment options for guests to enjoy during their stay.

Book now for a delightful and convenient stay at InTown Suites Extended Stay Matthews NC - East Independence.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

5.3
Based on 30 reviews
Cleanliness: 1.88
Service: 7.85
Location: 6.89
Room Quality: 2.84
Amenities: 3.37
Value for Money: 5.83
Food and Beverage: 8.38
Overall Experience: 5.35
D
David • couple • us
10
Perfect and front desk was the best
Pros:

The best

Cons:

Loved everything

2026-06-05 • via Nuitee
O
Orange • solo_traveller • us
4
If I can I would give this a zero
Pros:

Nice size t.v

Cons:

That the staff , doesn’t clean properly. There roaches , the hallway are dirty .

2026-05-27 • via Nuitee
M
Ms.Mickey • couple • us
9
Pros:

I haven't tried it

2026-05-16 • via Nuitee
S
Sarah • solo_traveller • us
10
2026-05-15 • via Nuitee
K
Keydra • solo_traveller • us
8
2026-05-04 • via Nuitee
K
Keydra • solo_traveller • us
8
2026-04-10 • via Nuitee
D
Dawn • solo_traveller • us
4
2026-04-06 • via Nuitee
K
Keydra • couple • us
10
Pros:

N/A

Cons:

The lights weren't working in the bathroom, and the sink was leaking. And they have roaches infested bad. But overall, it was good.

2026-04-03 • via Nuitee
C
Charles • couple • us
10
2026-03-18 • via Nuitee
E
Eshia0908 • solo_traveller • us
8
Pros:

For the most partz it was a great stay, a good location, friendly staff.

Cons:

The heater in my room did not really blow hot.

2026-01-24 • via Nuitee
L
Lhis • extended_group • us
7
2026-01-19 • via Nuitee
I
Ivan • couple • us
1
I got robbed
Pros:

Nothing

Cons:

They didn’t have any rooms available and still charged my card

2026-01-19 • via Nuitee
F
Funderburk • couple • us
9
2025-12-25 • via Nuitee
Y
Yasmeen • couple • us
1
Never again
Cons:

The room was dirty and infected with roaches… they were inside the refrigerator and in the bathroom, kitchen and shower. The microwave didn’t have a plate to heat up the food.

2025-12-13 • via Nuitee
G
Geathers • extended_group • us
10
Pros:

Quiet area

Cons:

The stairs lol.

2025-10-11 • via Nuitee
A
Arianna • family
10
Pros:

Staff was really nice , Room was clean

2025-09-03 • via Nuitee
M
Michelle
2
Roach Coach Motel!
Pros:

Roach infested rooms. Refusing to reimburse for unspent nights until I involved hotels.com. Nasty, Nasty, Nasty place. Do NOT stay here.

Trap was hidden behind refrigerator and full af.

2025-08-31 • via Nuitee
K
Kevin • solo_traveller • us
1
Bad
Cons:

My mattress was old and had springs sticking out, could only sleep on one side of full mattress.,The refrigerator had knife stab damage,over 50.The microwave had no glass plate

2025-08-04 • via Nuitee
A
Arnico • solo traveller • us
9
Superb
Pros:

The room was nice and clean. The area the hotel is in is quiet and safe. This area has an amazing shopping and dining experience. The hotel is well lit at night.

2025-06-25 • via Nuitee
D
David
8
Pros:

Good stay!

2025-05-30 • via Nuitee