Conrad Nashville

I’ll start this by saying I typically don’t write bad reviews. Everyone can have a bad day, so I tend to let a bit slide, but after my most recent stay at the Conrad Nashville, I feel the need to write this review.

I’m only Hilton Gold status, but I typically stay at four star or higher properties and therefore usually get a bump in room upon arrival. I also normally reach out to the concierge to introduce myself beforehand. It’s just something I like to do, and I find it helpful in case we are looking for a good restaurant to visit on our trips. I reached out this time to ask about a room bump, and Austin, the concierge, informed me that upgrades are done the day of arrival, but that he put my name higher up on the list. This is a normal response when I reach out, so I didn’t think anything of it.

When we arrived at the hotel, there were two front desk associates who were most likely new and couldn’t find my reservation at first. I don’t remember his name, but he was very nice, just a bit green. A manager came over and helped him, then left. I inquired about a room bump, and he said no, and that was that. I wasn’t sure if he just didn’t know or what, but that was the first disappointment. Still, no big deal, we booked a balcony room, so it would be nice enough.

Once in the room, we were surprised by how tiny it was. For a mid-tier room in a five star property it was very basic and also had a connecting room, which I specifically asked not to have. Of course, we had a loud neighbor who paced around his room yelling on his cell phone which woke us up both mornings during our stay. Also, there was very loud traffic throughout the night. Again, I’m used to staying in four star or higher downtown properties, but there was no attempt at noise isolation at all here. Then there’s the mattress. That was one of the worst mattresses I’ve ever slept on. It was basically a stone slab and the 1-inch-thick pillows didn’t help either. Again, my wife and I were just flabbergasted by the quality of this room in a namesake property.

Our first morning, I went down about 10 minutes earlier than my wife and the couple we were traveling with to get our name on the house car list so we could use it to go to brunch. Jake, the associate at the front desk, was a bit snippy with me. He said no one was on the list currently and to just tell the driver when we were ready to leave. He then pointed to an older gentleman outside. I asked if he was sure I shouldn’t put my name on the list and he said no in a sharp tone and went back to what he was doing. Ten minutes later, my party was downstairs and we were ready to go. I went out and told the gentleman we were ready and he seemed surprised and replied, “I’m not driving today, who told you that?” in a very unfriendly manner. I told him the front desk associate, Jake, had instructed me to do so. He then brought me inside with him to scold Jake for telling me that, and said he wasn’t even driving today and that the house car had just left. I asked what we were supposed to do, and Jake, in a very sarcastic tone, informed me he couldn’t just hold the car for me sir. Well, no one was on the list so where did the car go? I said if he would have let me put my name on the list, then this wouldn’t have happened and then he scoffed at me, so I had to walk away. We ended up Ubering and barely made our reservation.

Then the next day, when we were going to check out, my wife went to the front desk and it was Jake again. She asked him how we paid for valet and whether it would be on our room bill, as it’s not that way at all properties. He said in a very condescending tone, “Are you staying here?” and my wife responded, “Why would I ask you that if I wasn’t?” I don’t know what his problem was, but at a five star hotel you don’t expect these kinds of snippy responses from employees.

Honestly, what makes a higher-tier hotel worth the price is the service you get from the staff. That was lacking here from everyone besides the valet, who didn’t work for the hotel, and the bartender at the lobby bar. The rest of the staff made it feel like we were staying at a two start property. I honestly can’t believe that a five star Hilton property that bears the founder’s name was this bad. We stayed at the Waldorf in DC a few months ago and it was a night-and-day difference. This hotel needs a management and staff shakeup to solve its issues, it seems. Next time I pass through Nashville, I won’t be staying here, that’s for sure.

Great hotel, very clean and comfortable. Would recommend.

Nice room and bathroom, but loud with nearby gas station motorcycle noise. The food and drink service options in the pool area leave lots to be desired. The restaurant doesn’t up until 4 even on a Saturday and while room service to the pool is available, there is no menu online or elsewhere. Overall, lots to be desired for a 5 star hotel.

Great service all around. Austin made sure we had a great room and the entire hotel staff was fantastic and attentive to guests needs. Beautiful hotel.

We had breakfast at the Blue Aster in the lobby. Mariam was our server and was delightful. Great customer service and her recommendation, the blueberry pie pancakes, were delicious.

We loved a lot about this hotel but there were items we didn’t love as much. The gentleman who checked us in was the opposite of warm and that was hard to get past. We were a redemption stay and he really made us feel lesser because of it. It was uncomfortable.

Beyond such an awkward check-in, the hotel is gorgeous. The rooms are fantastic. Every little luxury you could want is there. The craft cocktails in the bar are incredible. The location is out of the crazy of Broadway but a short uber away if you wanted to experience it. The vibe is more business than bachelorette which we enjoyed.

In Nashville, the Hermitage, Conrad, and Four Seasons are all in the upper tier and impressive properties. However, I would likely opt for Hermitage or Four Seasons because the vibe is just a bit warmer.

We stay here every time we visit Nashville! The breakfast is delicious every time, had the best server this morning, Mariam

The staff was incredible, especially:
Maria in the restaurant
Romany
Mina
Kallie
And the gentleman at the front desk with the long curly hair.

The hotel itself was so gorgeous and calming.

My wife and I stayed at the Conrad in Nashville the weekend of 3/20. For the most part, the actual in-hotel experience was safe. The room was clean, the staff was great, etc. The major problem was about 20-30 bikers gathered at a gas station next door to the hotel and revved their engines on both Friday and Saturday nights from approximately 10:00 – 2:00am. The noise was unbearable. It made it impossible to sleep and very difficult to even hear a tv or talk to the person in the room with you. I know that there’s not much that the hotel can do, but police should have been called by the hotel and they were not. Noise ordinances were being violated, and a luxury hotel should prevent this from happening. It made both of us question whether we’d stay there again and we definitely will not be recommending it to anyone.

It was a phenomenal hotel and the service was impeccable.

3rd floor restaurant: sat outside. Perfect temperature from restaurant HVAC; server was excellent. Juliana from Brazil.

Might have given 5 stars but the noise from cars racing below made conversation virtually impossible.

Excellent and pleasant staff. Food portions in the Blue Aster were bountiful. Good Food snd beverage credit for Dismond members. Great lighting in the rooms. Spacious bath. Every inch was so clean...wish the new hotels had refrigerators for personal items.

My husband and I travelled to Nashville to celebrate my 70th birthday. We had neglected to get tickets to a music venue we had heard about. When we walked into the lobby I approached the concierge, Matthew, to ask if he could help us with that. Not only did he get us fabulous tickets to what he considers to be his personal favorite venue in Nashville, but he also called to get us reservations at a great restaurant a few blocks away for brunch AND he had a bottle of champagne and birthday card sent up to the room! Matthew did a wonderful job of helping me have a memorable celebration. I seriously don't think I stopped smiling from the moment I met him.

Great hotel, clean and fresh with exceptional room.
Fantastic service by all, especially the nice young lady that checked us in (sorry I didn’t get her name), Mariam in the restaurant, Edwin the bellman, and the Valet team !

We loved our stay at the Conrad Nashville! It was close enough to downtown to get to everything but far enough away that it wasn't too crazy. Our room looked out to the city skyline. The valet and doormen always welcomed us in by name and made us feel at home.

We had the most amazing breakfast at the Blue Aster restaurant both days we were there. Everything was delicious, the atmosphere was calm and relaxing, and the wait staff were all friendly and helpful. Miriam in particular was great. Highly recommend the French Toast and the Blueberry Pie pancakes.

Great hotel, very clean and comfortable. Would recommend.

Zheer, Naudia, Richard, and Redwan at valet made our experience INCREDIBLE! They were timely, professional, friendly, and fun and they are the entire reason that we continue to choose the Conrad Nashville. The whole staff here is just really incredible. Zhey at the front desk always puts a smile on our faces and is so helpful. 10/10 recommend!

Had a fantastic time over Valentine's weekend at the Conrad Nashville. Even though the hotel was packed, everything went without a hitch, and the service was excellent. An enormous thank you to the valet staff, especially Zheer and Redwan, who were fantastic!! Very cordial, quick, and made the entire arrival. unquestionably improved our stay.

Anthony & Charlie thé valets were super helpful and recommended a great local restaurant to me. They were very friendly and welcoming!

We spent the weekend at The Conrad. It was truly the fanciest hotel we have ever been to and the service was amazing. Mariam, our server, was kind and accommodating. I would highly recommend The Conrad!