Canopy by Hilton New Orleans Downtown

Hotels
•
Canopy by Hilton
8.3 (877 reviews)
1100 Tulane Avenue , New Orleans , US
+1 504-354-2850

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
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Review Highlights

Pros:
Great location
Friendly staff
Comfortable beds
Cons:
Poor cleanliness
Issues with service

Categories

Cleanliness
7.78
Bathroom wasn’t very clean; hard water stains; smell in the room.
Service
8.75
Staff were friendly, but there were issues with room check-in and billing.
Location
9.09
Great location, perfect for exploring the area.
Room Quality
7.74
Rooms were clean, but issues with the temperature and some amenities.
Amenities
7.77
Missing fridge and microwave in the room.
Value for Money
8.23
Good value for location, but parking fees could be better.
Food and Beverage
8.28
Breakfast enjoyed, but no notable dining comments.
Overall Experience
8.75
Mixed feelings; great location and staff but significant issues with cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:29

Property Description

Central Location
Situated in the heart of New Orleans, Canopy by Hilton New Orleans Downtown offers a convenient stay for guests looking to explore the vibrant city. With key attractions like Mercedes-Benz Superdome and Morial Convention Center just a stone's throw away, our hotel serves as the perfect base for your New Orleans adventure.

Modern Amenities
Our 4-star hotel boasts air-conditioned rooms furnished with all the modern amenities you need for a comfortable stay. From free WiFi to a fitness centre and a restaurant, we ensure that our guests have everything they need for a relaxing and enjoyable visit.

Comfortable Accommodation
Each of our well-appointed rooms features a desk, flat-screen TV, and a private bathroom, providing the perfect retreat after a day of sightseeing. The plush bed linen, towels, and fridge in every room add an extra touch of comfort to your stay.

Book now for an unforgettable experience at Canopy by Hilton New Orleans Downtown.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MSY

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 45 per day.

Location

Property Video

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.3
Based on 877 reviews
Cleanliness: 7.78
Service: 8.75
Location: 9.09
Room Quality: 7.74
Amenities: 7.77
Value for Money: 8.23
Food and Beverage: 8.28
Overall Experience: 8.75
L
Lisa • extended_group • us
10
2026-09-18 • via Nuitee
A
Amy • extended_group • us
7
It was a good stay. I’d stay there again
Pros:

It was very convenient.

Cons:

The noise from the street, but that isn’t their fault. Also the bathroom

2026-09-18 • via Nuitee
P
Patti • couple • us
9
Great location, facility & value!
Pros:

Valet service
Customer service
Cleanliness

Cons:

My queen bed was a little lumpy

2026-09-18 • via Nuitee
N
Ne’Kyla • couple • us
10
2026-09-15 • via Nuitee
E
Eyana • couple • us
10
2026-09-14 • via Nuitee
M
Monia • solo_traveller • us
10
Great stay!!!
Pros:

It was very clean and quiet.

2026-09-08 • via Nuitee
B
Bessica • couple • us
1
Horrible! Left at 2 AM right after checking in
Pros:

Nothing! The aesthetic was nice which was decor but the lobby was stink.

Cons:

Unfortunately, this was one of the most unsanitary hotel experiences I have ever had. After noticing the condition of the bed, I specifically asked for it to be completely stripped. A bug was then found underneath the mattress protector. There was also hair all over the sheets and bed, along with dog hair on the floor.

I understand that this is a dog friendly property, but if pets are allowed in the rooms, sanitation and housekeeping standards need to be even more thorough between guests. Finding dog hair throughout the room, especially in addition to dirty bedding, was completely unacceptable.

What made the situation even more frustrating was the attempt to correct it. I was only brought clean sheets. There were no clean comforters or pillowcases brought to replace the ones already on the bed. At that point, simply changing the sheets was nowhere near enough to make me feel that the bed or room had been properly sanitized. I was beyond disgusted and did not feel comfortable staying there.

I did receive a full refund, which I appreciate. However, I was told that someone would contact me regarding the situation, and I never received a call or any follow up.

I have been a Hilton member for years and have never experienced anything like this. Clean bedding and a properly sanitized room are basic expectations when staying at any hotel. This experience fell far below the standard I have come to expect from Hilton, and unfortunately, I will never return to this property.

2026-09-08 • via Nuitee
F
Farah • extended_group • gb
6
2026-09-06 • via Nuitee
S
Sophia • solo_traveller • us
10
2026-08-31 • via Nuitee
T
Terrance • couple • us
8
2026-08-28 • via Nuitee
C
Carman • couple • us
6
2026-08-27 • via Nuitee
B
Barcardia • extended_group • us
7
2026-08-26 • via Nuitee
W
Welsh • solo_traveller • us
8
Very relaxing stay!
Pros:

Clean and friendly! Very accommodating!!!! Close to bourbon street

Cons:

No pool

2026-08-24 • via Nuitee
D
DEbony • couple • us
8
Everything was great, until no trash bags were provided and the rude awakening!!
Pros:

Absolutely the staff. Staff was 10/10. The lady who checked us in, I believe her name was Caroline. And then the overnight gentleman, Rob and Derick(I believe that were their names)

Cons:

That our room was not equipped with any trash bags… we had absolutely 0 trash bags. & we were rudely woken up at 7am, by some loud banging or construction that no one informed to tell us was going on or that no one new about.

2026-08-24 • via Nuitee
M
Monifa • extended_group • us
6
2026-08-17 • via Nuitee
D
Devon • couple • us
10
2026-08-17 • via Nuitee
E
Erykah • couple • us
7
2026-08-15 • via Nuitee
B
Brandon • solo_traveller • us
10
2026-08-13 • via Nuitee
C
Christopher • couple • us
8
2026-08-08 • via Nuitee
E
Ericka • solo_traveller • us
10
Great customer services, great ambiance , clean and nice rooms
Pros:

Clean and nice and perfect location

2026-08-06 • via Nuitee