Palmetto Hotel

Hotels
8 (441 reviews)
Av. Juan Pablo Duarte, Esq. C/ Puerto Rico, La Esmeralda Frente a Unión Médica , Santo Domingo , do

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Good location with parking
Cons:
Cleanliness issues in some rooms
Limited breakfast options

Categories

Cleanliness
7.39
Mixed feedback on cleanliness; improved in some rooms but still some cleanliness issues noted.
Service
9.36
The staff were friendly, helpful, and attentive, contributing positively to the experience.
Location
8.4
Convenient location but noisy due to street traffic.
Room Quality
7.85
Rooms were described as simple and in need of upgrades, but some improvements noted in certain rooms.
Amenities
7.38
Basic amenities available but significant limitations in breakfast options and room facilities.
Value for Money
8.34
Reasonable pricing for the location and service offered but amenities are basic.
Food and Beverage
6.89
Breakfast options were limited and not satisfactory; area for improvement.
Overall Experience
8.36
Overall stay was satisfactory with a mix of positive and negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:40

Property Description

Luxurious Accommodation
Palmetto Hotel in Santiago de los Caballeros offers non-smoking rooms with free WiFi and room service. The elegant terrace provides a relaxing spot to unwind after a day of exploring the city's attractions.

Convenient Location
Within a short distance from iconic landmarks like Monumento a los Heroes de la Restauracion and Santiago Apostol Cathedral, the hotel's central location makes it ideal for both leisure and business travelers. The 24-hour front desk and concierge services ensure a seamless stay.

Traveler-Friendly Amenities
Guests can enjoy a delicious meal at the on-site restaurant or opt for a paid airport shuttle service for convenience. With Cibao Stadium and La Aurora Cigar Factory nearby, Palmetto Hotel caters to every traveler's needs.

Ready to experience comfort and convenience at Palmetto Hotel? Book your stay now!

Important information:

PayPal is accepted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: STI

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8
Based on 441 reviews
Cleanliness: 7.39
Service: 9.36
Location: 8.4
Room Quality: 7.85
Amenities: 7.38
Value for Money: 8.34
Food and Beverage: 6.89
Overall Experience: 8.36
J
juana • solo_traveller • us
8
2026-06-18 • via Nuitee
E
Eduardo Zacarias • solo_traveller • mx
8
Pros:

Excelente ubicación y atención del personal de recepción.

Cons:

Nada

2026-06-15 • via Nuitee
A
Ana Yamilex • couple • do
3
2026-06-11 • via Nuitee
F
Franco • couple • es
10
2026-06-09 • via Nuitee
R
Roxana mary • solo_traveller • ar
10
muy buen lugar y barato
Pros:

muy cerca donde fui muy acogedor y el desayuno

Cons:

subir las escaleras

2026-06-09 • via Nuitee
T
Tatiana • couple • co
10
Es agradable y cerca a cualquier destino, parada de bus cerca
Pros:

La cama

Cons:

Ruido de una máquina, que incomoda para los que somos sensibles con los sonidos

2026-06-06 • via Nuitee
A
acosta • family_with_children • do
8
Normal.
Pros:

Las camas, la limpieza, el aire acondicionado y el agua caliente. Todo funciona bien.

Cons:

Diría que para el precio y como solo fue dormir par de horas, en mi caso esta perfecto.

2026-06-04 • via Nuitee
G
Gabriel • solo_traveller • es
10
gracias santiago de los caballeros
Pros:

no probé el café ya que no pude por el tiempo, la atención de todos muy buena, el baño no me gusto estaba sucio habia una chiripita en el lavamanos y donde uno se ducha se trancaba el agua no se iba facilmente de verdad eso no me agrado ya que todos los pies se me llenaban del agua sucia ... deberian mejorar las tuberias

Cons:

no probé el café ya que no pude por el tiempo, la atención de todos muy buena, el baño no me gusto estaba sucio habia una chiripita en el lavamanos y donde uno se ducha se trancaba el agua no se iba facilmente de verdad eso no me agrado ya que todos los pies se me llenaban del agua sucia ... deberian mejorar las tuberias y las toallas estaban manchADAS de verdad eso da mal aspecto

2026-06-02 • via Nuitee
M
Miguel Alonso • solo_traveller • cl
10
Excelente lugar para usar de centro de operaciones en tu viaje
Pros:

Muy limpio, cómodo y cerca de lugares de interés, así como de servicios

Cons:

El ruido externo es mucho, sacrificas ubicación, por soportar el ruido de la avenida en el día

2026-05-29 • via Nuitee
D
Deivy • solo_traveller • do
7
2026-05-29 • via Nuitee
M
Mariela • solo_traveller • es
8
Pros:

La ubicación

Cons:

No tengo nada negativo

2026-05-20 • via Nuitee
M
Mario • solo_traveller • do
10
Excelente hotel calidad - precio.
Pros:

El baño, es súper amplio, buena agua y limpio.

2026-05-18 • via Nuitee
A
Antonio • solo_traveller • es
7
2026-05-17 • via Nuitee
J
JOSE • couple • pr
4
No me convención el hotel
Pros:

Su ubicación

Cons:

Desayuno pésimo su sábanas con mal olor toallas manchadas

2026-05-15 • via Nuitee
R
Rafael • solo_traveller • us
1
Terrible, we had to leave the hotel before and book another
Cons:

Construction work noise and spray paint right next to our door, intense smell and dust.

2026-05-15 • via Nuitee
L
Luz Angelica • solo_traveller • ec
9
Pros:

El servicio de la habitacion excelente

2026-05-07 • via Nuitee
M
Mabel Berroa • solo_traveller • us
10
Great place to stay in Santiago, DR.
Pros:

Customer service
Breakfast
Location

2026-05-05 • via Nuitee
E
Emilia • solo_traveller • us
10
Pros:

Safe location.

2026-05-02 • via Nuitee
L
Liliana • extended_group • cl
10
Pros:

EL PERSONAL MUY AMABLE Y DESYAUNO BUENO ADEMAS DE LA BUENA UBICACION

Cons:

NADA

2026-04-29 • via Nuitee
V
viviana • family_with_children • us
1
Booking canceled on arrival
Cons:

Hotel canceled my reservation during our flight from Miami to Santiago, only to find out when on our way to the hotel and got all the whatsapp messages at 9pm, with my husband and kids. Without much explanation only that it was not available anymore, the only thing good thing is that they took the time to find us a hostel nearby, with a much lower category but at that time of the night we did not have any other choice but to accept it.
Just be aware that Santiago does not have many hotels and the ones that look decent will charge you an arm and a leg $300 so options are limited.

2026-04-29 • via Nuitee