The Central Kirchberg - Smart ApartHotel

Hotels
8.9 (1456 reviews)
5 Rue du Kiem , Luxembourg , lu

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Heating
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Good amenities
Cons:
Cleanliness issues
Distance from city center

Categories

Cleanliness
8.29
While many reviews highlighted cleanliness positively, issues were noted regarding the upkeep of certain areas.
Service
9.26
Friendly staff and very good communication were frequently mentioned.
Location
8.8
Close proximity to bus and tram stations, though some guests found it a bit distant from the city center.
Room Quality
9.25
Spacious rooms and comfortable beds were common praises.
Amenities
8.78
Good assortment of amenities including kitchen facilities and game room.
Value for Money
9.24
Many guests expressed satisfaction with the overall value received during their stay.
Food and Beverage
8.79
No specific mentions were made, but positive general sentiments imply satisfactory offerings.
Overall Experience
8.76
Overall positive experience despite some minor issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:55

Property Description

Luxurious Accommodation with Modern Amenities

Convenient Location
Situated just 4.7 km from Luxembourg Train Station, The Central Kirchberg - Smart ApartHotel offers easy access to transportation hubs and nearby attractions.

Well-Equipped Apartments
Featuring family rooms, each apartment is equipped with a flat-screen TV, private bathroom, and a fully functional kitchen with modern appliances. Enjoy the convenience of free WiFi and private parking during your stay.

Fitness Centre and Shared Lounge
Unwind at the fitness centre or relax in the shared lounge after a day of exploring the city. With thoughtful amenities like bed linen, towels, and a coffee machine provided in every unit, your comfort is our priority.

Book your stay at The Central Kirchberg - Smart ApartHotel for a seamless blend of comfort and convenience.

Important information:

Check-In Information
• Reception Hours: Our Reception Office is located on the 2nd floor and is open for check-in
and guest services from 09:00 AM to 6:00 PM.

• Self Check-In: For your convenience, a Self Check-In Kiosk is accessible 24/7 in the
communal entrance, available from 3:00 PM onwards.

Identification & Payment
• Upon check-in, guests are required to present a valid photo identification and a credit card.
Please note that any Special Requests are subject to availability and may incur additional
charges.

Environmental Commitment
• In alignment with our dedication to sustainability and compliance with Luxembourg's ecofriendly
regulations for serviced residences, our apartments are not equipped with air
conditioning. To ensure your comfort, fans are provided in each apartment, and our
accommodations are meticulously designed to create a serene and comfortable atmosphere
throughout your stay.

Smoking Policy
• Smoking is strictly prohibited indoors at The Central Kirchberg. Noncompliance with this
policy will result in a €250fine. A designated smoking area is available in the communal
garden on the 4th floor or at the entrance of our building.

Quiet Hours
• To maintain a tranquil environment for all guests, we kindly request that quiet hours are
observed between 10:00 PM and 8:00 AM.

Security Damage Deposit
• A security damage deposit of €200 is required upon arrival. This deposit will be preauthorized
on your credit card and is fully refundable post-inspection, within 7 days after
check-out.

At The Central Kirchberg - Smart ApartHotel, apartment layouts and views may vary within the same category. The photos are representative of the apartment type, but individual units may differ in layout and orientation.This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.9
Based on 1456 reviews
Cleanliness: 8.29
Service: 9.26
Location: 8.8
Room Quality: 9.25
Amenities: 8.78
Value for Money: 9.24
Food and Beverage: 8.79
Overall Experience: 8.76
P
Pavel family_with_children cz
9
2026-07-25 via Nuitee
M
Maciej solo_traveller pl
10
Pros:

everything was perfect

2026-07-24 via Nuitee
H
Harsh solo_traveller in
9
2026-07-23 via Nuitee
J
jasper extended_group nl
9
2026-07-23 via Nuitee
C
Christian solo_traveller ch
8
2026-07-22 via Nuitee
R
Raf family_with_children be
9
2026-07-22 via Nuitee
L
Laszlo family_with_children hu
9
2026-07-22 via Nuitee
E
Emma family_with_children us
10
Perfect for families of 4 since that is the biggest rooms.
Pros:

Everything except there are not many signs to get to the reception and it feels like a laberinto.
If you need anything extra, like a pillow makes sure to get there before the reception closes.

Cons:

They need to put more signs to show you where things are

2026-07-22 via Nuitee
Z
Zena solo_traveller gr
9
Pros:

Το δωμάτιο είναι ευρύχωρο, άνετο και πολύ καθαρό.
Έχει εξοπλισμένη κουζίνα.

Cons:

Δεν υπάρχει κλιματισμός. Υπάρχει ανεμιστήρας ο οποιος σε περιπτώσεις καύσωνα πιθανώς να είναι ανεπαρκής.

2026-07-22 via Nuitee
G
Genitrini couple fr
7
Pros:

Emplacement parfait, transports gratuits à proximité pour rejoindre le centre, propreté, gentillesse du personnel

Cons:

Caution de 200€ non spécifiée sur le site, 15€ par jour pour le parking

2026-07-22 via Nuitee
B
Bente family_with_children no
6
Cons:

Var ikke aircon og utrolig varmt på rommet- sov nesten ikke den natten pga varme. Skulle vært vifte på begge soveplasser- fikk vifte til barna men ikke til oss voksne. Var 29 grader på rommet og vanskelig å få sove- ellers fint rom og hotell.

2026-07-22 via Nuitee
G
Geir couple no
9
Fantastic Aparthotel with a Top-Tier Gym – Just Mind the Heat!
Pros:

We had a great stay at The Central Smart Aparthotel in Kirchberg. It’s an excellent choice if you’re looking for more flexibility and space than a standard hotel room offers.

We stayed in a room equipped with a kitchenette and a cozy seating area, which gave it a lovely apartment-like feel. A major plus was the layout: it features a highly practical separate toilet and shower room.

We loved that the room had proper flooring instead of carpet (much cleaner!). The TV supports screen mirroring, windows can be opened for fresh air, and a fan was provided in the room.

This place has a well-equipped gym. There is also a laundry room and a game room in the basement.

Location and Parking: While you can order breakfast to your room, we opted to buy our own food. Just a short distance away is a shopping mall featuring Auchan Kirchberg—one of the largest grocery stores we have ever set foot in! It was perfect for stocking up the fridge.
If you are arriving by car, parking comes at an extra cost, but a huge benefit is that EV charging is fully included in the parking fee.

Cons:

The kitchen is decently equipped but does not have a dishwasher (good to know if you plan on cooking a lot). There is also a lack of extractor fans in both the bathroom and the kitchenette area.

The temperature in the hallways was practically sauna-like, so we were very glad to have a fan in our room and windows that could be opened!

2026-07-21 via Nuitee
I
Ioannou solo_traveller cy
10
2026-07-21 via Nuitee
Y
Yuliana Eylul family_with_children nl
10
2026-07-19 via Nuitee
N
Nataliia solo_traveller be
10
Pros:

Розташування готелю в тихому місці , поряд зупинки. Чисто, гарно , ввічливий персонал.

2026-07-19 via Nuitee
M
Margarida family_with_children pt
9
Pros:

Quarto amplo, cama super confortável, limpeza excelente

2026-07-17 via Nuitee
E
Esteban solo_traveller fr
8
Pros:

La literie et la propriété ainsi que la position

Cons:

Pas de personnel après 18h, à l'interphone on les appelle mais ils nous entendent pas,

2026-07-16 via Nuitee
C
Cory solo_traveller au
10
2026-07-16 via Nuitee
M
Manfred family_with_children at
9
2026-07-15 via Nuitee
M
Mosa family_with_children dk
1
⭐☆☆☆☆ (1/5) This was by far the worst hotel experience I have ever had. The customer service was extremely rude, un
Pros:

⭐☆☆☆☆ (1/5)

This was by far the worst hotel experience I have ever had. The customer service was extremely rude, unprofessional, and disrespectful. I have stayed in many hotels around Europe, but I have never been treated this badly.

I was charged an extra €300, which I found completely unreasonable and unfair. Instead of trying to help or explain the situation properly, the staff were unfriendly and only cared about taking more money.

I left this hotel feeling disappointed, frustrated, and taken advantage of. I would never stay here again, and I cannot recommend this place to anyone. There are many better hotels in Luxembourg that actually respect their guests.

Cons:

⭐☆☆☆☆ (1/5)

This was by far the worst hotel experience I have ever had. The customer service was extremely rude, unprofessional, and disrespectful. I have stayed in many hotels around Europe, but I have never been treated this badly.

I was charged an extra €300, which I found completely unreasonable and unfair. Instead of trying to help or explain the situation properly, the staff were unfriendly and only cared about taking more money.

I left this hotel feeling disappointed, frustrated, and taken advantage of. I would never stay here again, and I cannot recommend this place to anyone. There are many better hotels in Luxembourg that actually respect their guests.

2026-07-15 via Nuitee