Itza Hotel Boutique Internacional

Hotels
9.6 (142 reviews)
Gran Colombia y Benigno Malo Esquina , Cuenca , ec
+593 97 931 7747

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Terrace
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Elegant property
Friendly staff
Great location
Beautiful building
Cons:
Noise from nearby events
Parking inconvenience
Street food smoke

Categories

Cleanliness
9.49
The rooms were pleasant and clean.
Service
9.96
Staff was friendly, professional and helpful across multiple reviews.
Location
10
Excellent location, near attractions and walking distance to points of interest.
Room Quality
9.45
Rooms were comfortable and well-stocked with toiletries.
Amenities
9.48
Amenities included eclectic restaurants and a rooftop with great views.
Value for Money
9.44
Hotel offers a luxurious experience for the price.
Food and Beverage
9.49
Breakfast was wonderful with many options and restaurants were chic.
Overall Experience
9.47
Overall positive experience with high recommendation from guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:03

Property Description

Luxurious Accommodation:
Experience 5-star luxury at Itza Hotel Boutique Internacional, located in the heart of Cuenca. Each room is equipped with modern amenities like a flat-screen TV, fridge, and free WiFi. Some rooms even offer stunning city views from a private balcony.

Exceptional Services:
From a 24-hour front desk to concierge assistance, our hotel ensures a seamless stay. Enjoy delicious meals at the on-site restaurant, or unwind with a drink at the bar. Let our tour desk help you explore the best of Cuenca, and take advantage of airport transfers for convenience.

Prime Location:
Perfect for exploring the city, our hotel is near must-visit attractions like Tomebamba River and Cuenca New Cathedral. After a day of sightseeing, relax on the terrace or indulge in a scrumptious breakfast to start your day right.

Book your stay at Itza Hotel Boutique Internacional for an unforgettable experience in Cuenca!

Important information:

Please note that the Deluxe Double Room doesn't have windows.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.6
Based on 142 reviews
Cleanliness: 9.49
Service: 9.96
Location: 10
Room Quality: 9.45
Amenities: 9.48
Value for Money: 9.44
Food and Beverage: 9.49
Overall Experience: 9.47
N
Nathali • solo_traveller • ec
10
Un excelente lugar para tomarse fotos.
Pros:

La ubicación, excelente

Cons:

El desayuno con tigrillo debe mejorar.

2026-08-11 • via Nuitee
M
Mario • solo_traveller • ec
10
Pros:

Excelente ubicación

Cons:

Nada

2026-08-07 • via Nuitee
B
Bogdan • couple • ro
5
Comfortable and stylish, but it’s hiding the fact that several rooms have no windows
Pros:

The hotel is very comfortable and the personnel is helpful and welcoming. Breakfast is generous, tasty and stylish.

Cons:

However, guests should be aware that some of the rooms are interior rooms, they have NO WINDOWS! And this is not at all clearly presented during the booking process, the information is misleading and most of the guests have no idea about the claustrophobic room until they check-in. The hotel is using a double language about the reservations. Our reservation was for a “Deluxe Queen”, while their internal system was showing a “Deluxe Queen, interior, no windows”. And this is deceiving.

2026-08-06 • via Nuitee
J
JUAN ESTEBAN • solo_traveller • ar
10
IMPECABLE
Pros:

excelente desayuno. Ubicación top

Cons:

NADA

2026-08-05 • via Nuitee
A
Anush • solo_traveller • us
9
Pros:

All staff were friendly and spoke English

Room had Heat including the showers

Cons:

I.missed the option to have ceviche for breakfast

2026-08-04 • via Nuitee
A
ALEX • couple • ec
8
2026-07-21 • via Nuitee
N
Nicolás • couple • ec
10
2026-07-17 • via Nuitee
F
Fernanda • couple • ec
9
2026-07-13 • via Nuitee
C
Carolina • couple • ec
10
Wonderful
Pros:

Not a buffet menu, bur a la carte... great!

Cons:

Nothing I disliked

2026-07-08 • via Nuitee
M
Mariuxi • solo_traveller • ec
10
2026-06-29 • via Nuitee
G
graham • solo_traveller • ky
10
Highly recommend this Hotel . Perfect location and the staff are warm and welcoming .
Pros:

A nicely curated Hotel with fantastic roof top views . The rooms are finished to a high end .

Cons:

Zilch

2026-06-21 • via Nuitee
P
Patrik • couple • ch
7
Pros:

Nice location and Rooftop

Cons:

Had to pay 10 USD for a lost plastic key card. First time this happens in any hotel I have visited anywhere on the globe.

2026-06-21 • via Nuitee
R
Raanan • solo_traveller • il
10
2026-06-21 • via Nuitee
B
Barbara • solo_traveller • us
10
Comfort in Cuenca
Pros:

Everything! Beautiful lobby and rooftop lounge, Great bathroom. Very comfortable beds. One block from the central square. Very helpful and responsive staff. Good breakfast included.

Cons:

A coffee maker in the room would be nice. Otherwise all good.

2026-06-15 • via Nuitee
V
Valeria Anahi • solo_traveller • ec
10
Pros:

Todo

Cons:

Nada todo estaba mejor de lo que imaginé

2026-06-06 • via Nuitee
A
ATTILIO • family_with_children • us
9
2026-05-30 • via Nuitee
C
Carmen • couple • pe
10
2026-05-27 • via Nuitee
G
Guerrero • family_with_children • ec
10
2026-05-14 • via Nuitee
L
Lydia • solo_traveller • us
10
Pros:

Location and food from the restaurant

2026-04-22 • via Nuitee
H
Huayamave • couple • ec
10
2026-04-14 • via Nuitee