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Facilities
Property facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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24-hour front desk
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Restaurant
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Room service
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Terrace
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Lift / Elevator
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Laundry
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Luggage storage
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Breakfast in the room
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Spa/wellness center
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Non-smoking throughout
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Daily housekeeping
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Airport shuttle (additional charge)
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Snack bar
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Evening entertainment
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Wine/champagne
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Airport drop off
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Airport pick up
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Smoke alarms
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Walking tours
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Breakfast takeaway containers
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Key card access
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Bike tours
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Live music/performance
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Temporary art galleries
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Happy hour
Review Highlights
Categories
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Property Description
Luxurious Accommodation:
Experience 5-star luxury at Itza Hotel Boutique Internacional, located in the heart of Cuenca. Each room is equipped with modern amenities like a flat-screen TV, fridge, and free WiFi. Some rooms even offer stunning city views from a private balcony.
Exceptional Services:
From a 24-hour front desk to concierge assistance, our hotel ensures a seamless stay. Enjoy delicious meals at the on-site restaurant, or unwind with a drink at the bar. Let our tour desk help you explore the best of Cuenca, and take advantage of airport transfers for convenience.
Prime Location:
Perfect for exploring the city, our hotel is near must-visit attractions like Tomebamba River and Cuenca New Cathedral. After a day of sightseeing, relax on the terrace or indulge in a scrumptious breakfast to start your day right.
Book your stay at Itza Hotel Boutique Internacional for an unforgettable experience in Cuenca!
Please note that the Deluxe Double Room doesn't have windows.
A deposit may be required at the property.
Location
Guest Reviews
A very well kept hotel strategically located in Old Town Cuenca. Room was very well furnished and clean. The staff at the front desk were very friendly and helpful
1) There was noise coming from other guests in the middle of the night, the staff should tell them to keep quiet
2) The staff at the restaurant were not as friendly as the staff in the front desk
La cercanía al centro, la decoración y sobre todo la amabilidad de las personas
Todo estuvo excelente. El desayuno delicioso y variado, para todos los gustos. La atención impecable de todo el personal. Se destacó Alex.
Great location.
Very disappointing, especially staff. The only nice people were the Zaza rooftop and there was a young bearded gentleman on our last day. Otherwise shockingly bad service especially from the woman with glasses at the front desk. We never received our welcome drinks and saw others get it. Unhelpful, uninterested. Rooms are small, no chairs outside a stool. We paid extra for the view and the window is small. Breakfast staff are also not very nice and breakfast options are limited, order-only, and take a while. I don't understand why breakfast is not on the rooftop restaurant, that would've been so much nicer. Wifi is terrible and basically didn't work in the room. Heating barely works. For the best reviewed hotel we expected a lot more. Overall disappointing.
El trato de los empleados , la ubicación, la terraza 360, la habitación estaba perfecta.
Muy buena ubicación. Atención excelente. Cuartos y baños muy limpios y cómodos.
Desayuno delicioso.
Nada
La ubicación, excelente
El desayuno con tigrillo debe mejorar.
Excelente ubicación
Nada
The hotel is very comfortable and the personnel is helpful and welcoming. Breakfast is generous, tasty and stylish.
However, guests should be aware that some of the rooms are interior rooms, they have NO WINDOWS! And this is not at all clearly presented during the booking process, the information is misleading and most of the guests have no idea about the claustrophobic room until they check-in. The hotel is using a double language about the reservations. Our reservation was for a “Deluxe Queen”, while their internal system was showing a “Deluxe Queen, interior, no windows”. And this is deceiving.
excelente desayuno. Ubicación top
NADA
All staff were friendly and spoke English
Room had Heat including the showers
I.missed the option to have ceviche for breakfast
Not a buffet menu, bur a la carte... great!
Nothing I disliked
A nicely curated Hotel with fantastic roof top views . The rooms are finished to a high end .
Zilch
Nice location and Rooftop
Had to pay 10 USD for a lost plastic key card. First time this happens in any hotel I have visited anywhere on the globe.
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