Moonshine Tulum Hotel & Hostel

Hotels
7.9 (232 reviews)
Calle Polar Poniente Manzana 8 LT.15. Entre Libra Norte y Escorpión Norte , Tulum , mx

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Pets allowed
BBQ facilities
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good location
Spacious rooms
Cons:
Cleanliness issues
Unhelpful service at times
Amenities in disrepair

Categories

Cleanliness
6.98
Several reviews indicated that the cleanliness was inadequate, especially in bathrooms and common areas.
Service
7.95
Mixed feedback on service; staff were described as unhelpful at times, though some were noted as accommodating.
Location
8.99
The location received positive feedback, being convenient for transport and local attractions.
Room Quality
7.94
Rooms were described as spacious and comfortable, though some had issues like non-functioning equipment.
Amenities
6.47
Amenities such as the pool were often reported as unavailable or in poor condition.
Value for Money
8.43
Given the location and room comfort, the value for money is seen as reasonable despite some issues.
Food and Beverage
8.48
Not specifically addressed in reviews, but generally assumed to meet the standard for this hotel tier.
Overall Experience
7.95
The overall experience was mixed; while some aspects were good, significant issues were noted, affecting guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:54

Property Description

Welcome to Moonshine Tulum Hotel & Hostel!

Family-Friendly Accommodation: Enjoy our comfortable family rooms, perfect for a relaxing stay with your loved ones.

Multilingual Reception: Feel at ease with our staff fluent in English and Spanish, ensuring clear communication and assistance during your stay.

Convenient Location: Explore Tulum effortlessly with key attractions like Tulum Archeological Site and Tulum Ruins just a short distance away.

Ready to experience the charm of Tulum? Book your stay at Moonshine Tulum Hotel & Hostel now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CAN

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for MXN 500 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 232 reviews
Cleanliness: 6.98
Service: 7.95
Location: 8.99
Room Quality: 7.94
Amenities: 6.47
Value for Money: 8.43
Food and Beverage: 8.48
Overall Experience: 7.95
S
Serrano leon • solo_traveller • mx
10
Pros:

La amabilidad del personal

Cons:

Mantenimiento a la alberca

2026-05-28 • via Nuitee
L
Luna Castañon • solo_traveller • mx
10
2026-04-23 • via Nuitee
G
Gimenez • solo_traveller • mx
5
2026-04-09 • via Nuitee
D
Diana • solo_traveller • mx
7
2026-04-08 • via Nuitee
G
Gisela Lorena • solo_traveller • ar
10
Pros:

Muy buena ubicación, super hiper cómodo, limpio, espacioso, una vista en la terraza hermosa, con pileta que no alcancé a usar.

2026-04-05 • via Nuitee
O
Ozuna • solo_traveller • mx
10
2026-03-29 • via Nuitee
J
Juan Manuel • couple • mx
9
Pros:

Buena atención, muy limpio

Cons:

No hay mucho espacio para estacionar autos

2026-03-23 • via Nuitee
D
Damian • solo_traveller • de
10
Pros:

Everything

Cons:

No ice cream 😉

2026-03-21 • via Nuitee
O
Oso • couple • mx
10
Pros:

Todo muy bien

Cons:

Me fue muy complicado ajustar el aire acondicionado, pero había un ventilador de techo

2026-03-13 • via Nuitee
J
jansen • solo_traveller • nl
10
Pros:

The new guy at the reception is super friendly!

2026-01-24 • via Nuitee
E
Elisa Nora • solo_traveller • at
7
Habe mehr erwartet
Pros:

Vorhänge bei den Betten und viele Sitzgelegenheiten

Cons:

Sieht nicht mehr so aus wie auf den Fotos, da das meiste ziemlich in die Jahre gekommen ist und es gibt zwar eine Küche, aber nichts womit man kochen kann

2026-01-07 • via Nuitee
M
marie laure • extended_group • fr
8
Lieu efficace et spacieux et bon rapport qualité prix
Pros:

Bon rapport qualité prix
Très spacieux
Bon accueil

2025-12-27 • via Nuitee
E
Enora • couple • fr
7
2025-12-18 • via Nuitee
E
Elzo • solo_traveller • nl
10
2025-12-16 • via Nuitee
N
n • extended_group • mx
9
Pros:

ubicacion

Cons:

no habia agua caliente en la noche como a las 11 pm

2025-12-13 • via Nuitee
T
Thomas • solo_traveller • de
6
Pros:

-

Cons:

The pool is closed at the moment!
The Hostel is a bit outside of the center.

2025-12-12 • via Nuitee
M
M • solo_traveller • it
4
Si può trovare di meglio
Pros:

Possibilità di noleggiare 1 bicicletta( credo proprio solo una o al massimo un paio) a un buon prezzo.

Cons:

La presa del mio letto non funzionava, gli armadietti della mia stanza erano tutti presi, da non si sa chi , visto che eravamo in tre in stanza. La tazza del nostro bagno perdeva acqua da sotto.La piscina era in manutenzione , non si sa da quanto è per quanto(grave mancanza, bisognerebbe segnalarlo sul sito, perché avevo scelto la struttura proprio per la piscina). La zona cucina é all'ultimo piano,senza ascensore. Lo staff poco cortese , a tratti scocciato( tranne un ragazzo molto disponibile).

2025-12-06 • via Nuitee
F
Felice • solo_traveller • de
1
Pros:

I was supposed to stay there for one night. But when I arrived, they told me there was no space and the room was overbooked. They apologized, but the only solution they offered was a private room. In itself not bad, but they wanted me to pay the difference, which I was not willing nor required to do. After contacting Booking.com, they got in contact with the property, confirmed there was no space and Booking.com got me another accommodation, which was great. I can absolutely not recommend this hostel, I repeatedly asked to speak to someone more senior, since the guy at reception told me, he was not allowed to make any decisions, but was always declined. In the end, thanks to Booking, because this property did not even offer a refund, although it was 100% their fault. Sure, they apologized for it, but that did not make up for the fact, that they did nothing to correct their mistake.

2025-12-05 • via Nuitee
F
Flor • solo_traveller • ar
8
2025-12-04 • via Nuitee
M
Margaux • solo_traveller • fr
8
Pros:

The room was really great and the staff really nice

Cons:

The common areas are unfinished which leave a weird feeling

2025-11-28 • via Nuitee